Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Friendly staff and good facilities

Posted Aug 21, 2016
The staff were very friendly and the facilities were good but be aware that you will need to take a taxi or hotel shuttle to the town's restaurants etc as it is a little way out and it is dangerous to walk because of the wild animals in the national park.
Comment from Hotel Management
Aug 23, 2016 by Loreen Sona, Hotel Management
Good day, Thank you for your valuable feedback concerning our staff members and the facilities, we are happy that you enjoyed your stay with us. We look forward to hosting you in future.
4 out of 5
by A verified traveler from leicester

Large hotel, great facilities good location

Posted Aug 7, 2016
Pros: Liked the large spacious interior and well maintained pool and grounds. The hotel has a really relaxing and calm atmosphere.
Cons: The view from our balcony was lovely but there were no chairs on the balcony to allow you to sit and enjoy the view.
Location: We did the 2 mile walk along the falls which was a great way to see them, and the helicopter ride is next door and was a fabulous experience.
The staff were all very friendly and helpful, the rooms were large and clean, with air conditioning and a ceiling fan. Our room had a great view looking out over the Zambezi river. It's a really large hotel but we didn't see many other guests during our stay. We were one of only 2 families that used the pool, and my son had a back massage at the spa which he really enjoyed. After a couple of days using a local taxi at $10 a trip we discovered the hotels complimentary bus service to the falls and into town which runs every hour, and I'd recommend using this.
Comment from Hotel Management
Aug 23, 2016 by Loreen Sona, Hotel Management
Dear Tracey We value your feedback and are so pleased that you enjoyed your stay with us.We do have plans for a soft refurbishment for all our rooms in the near future as we thrive to meet our guest's expectations. It will be a pleasure to host you again.
4 out of 5
by A verified traveler from 日本

Posted Jul 24, 2016
Pros: 朝食のスタッフが日本語を話したこと。
Location: ヘリコプター乗り場に近くて良い。
フロントの対応も良かった。朝食もおいしかった。部屋の施設がきれいであった。ヘリコプター乗り場にも近くて良かった。ビクトリアフォールズにもタクシーで行けてよかった。タクシーの手配もフロントで行ってくれてよかった。
Comment from Hotel Management
Jul 25, 2016 by Loreen, Front Office Manager, Hotel Management
Thank you for the review of your stay with us. It is good to see that you enjoyed the Victoria Falls and the hotel complimentary shuttle bus. Look forward to seeing you again.
2 out of 5
by A verified traveler

Requires refurbishment

Posted Jul 19, 2016
Outdated amenities Rooms require refurbishments especially bathrooms Would not stay again
Comment from Hotel Management
by Loreen, Front Office Manager, Hotel Management
Dear Anonymous Guest Thank you for the review of your stay with us. We have taken note of your observations for corrective action. A major refurbishment exercise for the rooms is on course and soon we look forward to an updated refreshed look. I do hope that you will consider giving us another chance to host you in the near future. Kind regards
3 out of 5
by A verified traveler

Posted Jul 14, 2016
The staff were fantastic, and they made the experience a lot more enjoyable! But, for the price per night the rooms and the ammenities need to be a lot better!
Comment from Hotel Management
by Loreen, Front Office Manager, Hotel Management
Dear Anonymous Guest Thank you for the review of our stay with us. It is a delight that you found our service staff's performance to your expectations. We have taken note of your comments about the rooms state to which l can assure you major rooms refurbishment is going to be done soon to ensure quality value for our guests' benefit. Looking forward to welcoming you back in the future. Kind regards
4 out of 5
by Danu from Luanda

Clean and nice view

Posted Apr 10, 2016 on Hotels
It is old hotel but clean, it completed with many outdoor activity facilities especially golf, tennis and large swimming pool. The breakfast was awesome and the views are spectacular. The minus side were slow wifi and the hotel staffs need more smiles.
Comment from Hotel Management
by Loreen, Hotel Management
Dear Danu Thank you for the review of your stay with us. It is encouraging to receive such wonderful comments about our facilities and services. However, we are looking into improving the WiFi connectivity facility as well as ensuring that our staff is ready and willing to give the best possible service to our valued guests. l do hope that you will visit us again in the near future. Kind regards
4 out of 5
by A verified traveler from South Africa

ゴルフ場隣接のホテル

Posted Dec 29, 2015
入り口にはイボイノシシやサルがたくさん。中庭には水が流れ、雰囲気良好でした。スタッフの対応もよかったです。
5 out of 5
by A verified traveler from london

Best hotel in Vic Falls

Posted Nov 2, 2015
We were greeted with a lovely smile and a cocktail. Bags were taken to our room which we didn't have to wait for very long at all. The stay the was fantastic staff were good warm and welcoming. The only con was the wake up service. Asked for it but never got the wake up call.
5 out of 5
by Graham from Cape Town South Africa

True African Experience -----

Posted Oct 19, 2015 on Hotels
Overall very good --- Elevator in our section of hotel was out of order for the last 24 hours of our stay. Hotel staff were happy, helpful and courteous
5 out of 5
by A verified traveler from Orlando, Florida, USA

Excellent hotel with superb views

Posted Oct 11, 2015
Excellent place to stay with distant views of the Zambesi and spray from the Falls. Excellent and welcoming staff and service in all respects. Beautiful grounds and pool area in which to relax if you have the time. Excellent shuttle service to and from town. Wild Horizons agency in the lobby with very helpful personal assistance to arrange activities. Overall, a superb experience, thank you to all the staff.