Ratings based on 554 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jun 13, 2018
Best location to visit Victoria falls (walking distance). Very pleasant people and safe to walk around.
Comment from Hotel Management
Jun 13, 2018 by Derrick, Hotel Management
Good day Mimi Thank you for staying at the Kingdom at Victoria Falls. Your comments are welcome and I am glad the hotel was the Best location to visit Victoria Falls and that people were pleasant. Your feedback is appreciated. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable Stay

Posted Jun 2, 2018
My wife and I stayed here for 4 nights while on holiday. Nice accommodations close to the falls.
Comment from Hotel Management
Jun 3, 2018 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are very welcome and I am glad that you had an enjoyable stay, with nice accommodation close to the falls. I look forward to hosting you again in the future. Kind regards Derrick
5 out of 5
by A verified traveler from The Kingdom at Victoria Falls

Posted Jun 1, 2018
The GM addressed our concerns immediately. Allowed us to exchange rooms. Great customer service. We really appreciated it.
Comment from Hotel Management
Jun 1, 2018 by Derrick, Hotel Management
Good day Ray Thank you for staying at the Kingdom at Victoria Falls. It was only a pleasure to assist you and I trust that you enjoyed the rest of your stay. Your feedback is appreciated. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location and Wonderful Accomodations

Posted May 22, 2018
If you want to enjoy Victoria Falls in a safe, convenient, well cared for environment, The Kingdom is a great place to stay. It isn't "fancy" but it's really nice and the staff are wonderful. It's very clean and feels more like home. Beds are really firm so that made it less comfy that we would have liked. Other than that, we were really pleased!
Comment from Hotel Management
May 22, 2018 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are welcome and as you indicated the hotel has a Great Location and Wonderful Acommodations. It is good that you enjoyed the Victoria Falls in a safe, convenient, well cared for environment and that you were really pleased with your stay. This feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Amsterdam

Nice hotel

Posted Apr 19, 2018
Pros: Bar area and pool
Cons: Food
Location: Location is absolutly great!!
Hotel is nice. Friendly staff. Rooms are basic but very clean and convenient. They have nice balconies, sometimes with monkeys on it :-), which is a nice experience. Bar area, where you can also have lunch is very nice and with very friendly staff. The pool is beautiful. Breakfast is ok, for dinner there other better place in the area I think. I would definitly recommend the hotel. Just keep in mind it has about 300 rooms so it not very personal and has a lot of tour groups.
Comment from Hotel Management
Apr 19, 2018 by Derrick, Hotel Management
Good day Fred Thank you for staying at the Kingdom at Victoria Falls. Your comments are welcome and it is wonderful that you enjoyed the location, bar area and the pool. The feedback is appreciated and I am glad that you will definitely recommend the hotel. I look forward to hosting you again in the future. Kind regards Derrick
3 out of 5
by A verified traveler

the hotel that looks much older than it is

Posted Mar 20, 2018
Pros: swimming pool
Cons: clean more, keep the food in the bufffet warm throughout the evening, change the food more
Location: Victoria falls is perfect, but the structure of the hotel was not done in a way to valorise this beautiful landscape, as you cannot see the falls!
Desite the opening in 1999, the Kingdom looks much older and is below what you would expect from a 4 star hotel. The buffet is not kept warm and it varies very little from one day to another. The room and th bathroom are not very clean, but the pool is kept in perfect shape by dedicated staffs. the cocktails are not good, I would not recommend spending the 8-10 USSD they cost. Do not use the expedia chat to book your transfer, as despite our confirmation nobody came to pick us up at arrival.
Comment from Hotel Management
Mar 22, 2018 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are most welcome and we will work on improving the areas you have mentioned such as the cleanliness, to keep the food warm and to changes the selection of food more regularly. I must apologise that your transfer was not organised as you gad requested. Such feedback will help us to improve our services and it is important to us. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 19, 2018
The hotel employees are very helpful and helped me by suggesting my activities. I must admit, flawless hospitality. The back gate of the hotel leads you to a very nice cafe with a view of the Victoria Falls Bridge and gorge. Love it!!
Comment from Hotel Management
Mar 22, 2018 by Derrick, Hotel Management
Good day Einstein Thank you for staying at the Kingdom at Victoria Falls. Your comments are appreciated and I am happy that you enjoyed the Great Location, the helpful staff, the hospitality and the back gate of the hotel to access the Falls and gorge. This feedback is welcome and I hope that we can host you again in the future. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfect location.

Posted Mar 12, 2018
Excellent hotel with good facilities. Food very good. Very close to the Falls. A brilliant visit
Comment from Hotel Management
Mar 13, 2018 by Derrick, Hotel Management
Good day David Thank you for staying at the Kingdom at Victoria Falls. Your feedback is very welcome and your indication of “Perfect Location” is greatly appreciated. I am glad that you enjoyed the hotel facilities and being close to the Falls. I hpe that you will visit us again in the future. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel for visiting the Falls

Posted Feb 28, 2018
Pros: Very comfortable bed, ensuite room with WiFi
Cons: Breakfast buffet (included) was great, evening meal slightly disappointing and over-priced
Location: SO much to do at Victoria Falls, and a vast wealth of activities that can be booked at the hotel reception - everything from boat cruises to zip wires
Ideal location (a few minutes walk from the Falls), with comfortable rooms and very courteous helpful staff. Good WiFi available and lovely swimming pool for daytime relaxation. Highly recommend a stay here. Just beware the baboons - and shut your balcony door!
Comment from Hotel Management
Mar 1, 2018 by Derrick, Hotel Management
Good day Wendy Thank you for staying at the Kingdom at Victoria Falls. Your comments are very welcome and I am glad you enjoyed the bed, the room, the wifi and the breakfast. We will improve on the dinner. The feedback is appreciated. Kind regards Derrick
5 out of 5
by A verified traveler

Hotel was beautiful. But hotel staff unreasonable

Posted Feb 27, 2018 on Hotels
The hotel was beautiful. The problem was calling the hotel to request airport pickup. The number listed in Hotels.com is incorrect. Took me 4 days to finally get through with the help of Hotels.com. very Very, very frustrating. Hotel refused to comp my return airport shuttle. I feel I should have been comp'd because I spent too much money on phone calls from the USA and abroad. Please correct this error.
Comment from Hotel Management
Mar 1, 2018 by Derrick, Hotel Management
Good day Eugene Thank you staying at the Kingdom at Victoria Falls. Your comments are very welcome and for indicating that the hotel was beautiful. The concerns on your transfers have been noted and I must apologise for the inconvenience. This matter will be corrected. Thank you for your feedback. Kind regards Derrick