Ratings based on 419 Verified Reviews

4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Frome, UK.

Interesting hotel, walking distance to the Falls.

Posted May 14, 2017
Pros: The staff.
Cons: Lighting in the rooms. A refrigerator in the rooms. The evening meal needs to be improved, radically.
Location: Close to The Falls, The Bridge, The Outlook Cafe, The Victoria Falls Hotel, where they serve an awesome high tea.
Amazing staff, professional and friendly. Room very clean, a good size, with a balcony, though very basic and lacking in appeal. No refrigerator, lighting poor, though a free, secure safe. Wifi free, slow yet adequate. Breakfast very good, evening meal expensive, it's a buffet, with very little choice, rather eat at the Spur, which is within the hotel, or at Boma, or the Victoria Falls Hotel, which is within walking distance. We chose this hotel because of its proximity to Victoria Falls, yet this proved to be unimportant, as for tours you are collected from your hotel, so being further away is no problem. This is a large hotel, with maze like corridors, and for us, it was quite a trek to our room. The view from the room was pleasant, but not breathtaking. There is a small outside bar, where snacks and drinks may be purchased, service is slow! Rather take a seven minute walk through the park to the Outlook Cafe, excellent views, and amazing food. Enjoyable evening entertainment at the buffet, traditional musicians, though the experience was spoilt afterwards by being harassed by the entertainers to buy their cd's or dvd's. Although the staff are superb, I would not return to this hotel, as the Victoria Falls Safari Lodge has so much more to offer. However, I did truly enjoy my stay at The Kingdom.
Comment from Hotel Management
May 14, 2017 by Derrick, Hotel Management
Good day Marilyn Thank you for staying at the Kingdom at Victoria Falls. Your feedback is appreciated and the concerns you have raised are well noted and we will ensure that we improve upon these areas as the satisfaction of our guests is important to us. Thank you for your comments. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Comfortable and convenient

Posted Apr 15, 2017
Reception, common areas and pool beautiful. Rooms clean but a bit dated. Staff, especially Lisilwe and Brian, go out of their way to accommodate you. Easy walk to Falls and town
Comment from Hotel Management
Apr 15, 2017 by Derrick, Hotel Management
Good day Barbara Thank you for staying at the Kingdom at Victoria Falls. I am glad to see that you enjoyed your stay being comfortable and convenient. Your feedback is apprciated and will pass your compliments to Lisiwe and Brian. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Summerset West, South Africa

Spacious, great architecture, good services.

Posted Apr 10, 2017
Pros: Location, open spaces, well-kept.
Cons: Reading lamps on both sides of bed (e.g Room 1037)
Location: Victoria falls, Three Monkey Restaurant
Friendly receptionists, great service by porters, bar staff, etc. Close to spectacular Vic Falls.
Comment from Hotel Management
Apr 10, 2017 by Derrick, Hotel Management
Good day Dan Thank you for staying at the Kingdom at Victoria Falls. Your feedback is great and I will look at improving the reading lamps. I am happy that you found the receptionists were friendly, and received great service from the porters and bar staff. Your comments are well appreciated. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Whitby ,Ontario

Centrally located and close to all activities

Posted Mar 26, 2017
We were warmly greated with a cold glass of mazoe ,check in waa pleasant and we got 2 rooms next to each other .We had requested adjoining rooms but just got 2 rooms next to each other ,no big deal we made it work. Our porter insisted on walking us to our rooms and explained all the room features and that came in handy as some features needed explanation. The next 2 mornings breakfast was served from 6am -10 am with lots of varieties. Food waa well prepared and hot,our tea was served promtly and they had soy milk as a non diary milk option which was delicious!!!.We enjoyed the pool and there was plenty of towels and enjoyed some drinks by the pool which was not crowded at all.We ate from the hotel restaurant:Spurs and the food and service was excellent. Our overall 3 day 2 night stay was marvellous can not fault this hotel for anything at all.Well done guys!! Keep the standards going!!
Comment from Hotel Management
Mar 28, 2017 by Derrick, Hotel Management
Good day Stan Thank you for staying at the Kingdom at Victoria Falls. I am glad you enjoyed your stay, from your check in, the rooms, breakfast, the pool and the restaurant. I appreciate your feedback and look forward to welcoming you back in the future. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 2, 2017
Great location easy to get around, a very good activity desk who will chop and change what you want as you want it
Comment from Hotel Management
Mar 2, 2017 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. I am glad that you have indicated the hotel as a Great Location, easy to get around and that you were assisted at the activity desk to chop and change your various bookings. This feedback is wonderful. I hope that you will return again. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great hotel in a great location

Posted Feb 27, 2017
The staff was very friendly and helpful. Very easy to book activities in the lobby. The food was awesome at the restaurant downstairs. When it rained, there were several hotel staff there waiting with large umbrellas to escort you wherever you wanted to go. The rooms were very clean and comfortable. The air conditioning worked great. Very roomy. We had a porch that overlooked an area where wildlife (baboons, wart hogs, birds) was sometime present. Wi-Fi was strong with a fair speed. Would of liked to have a microwave in the room (we did ask the kitchen if they would microwave two bags of popcorn we brought with us - they wanted $10 per bag). Some reviews had mentioned mosquitos in rooms but we did not see any. We liked the fact that the Casino was separate from the hotel. A great experience.
Comment from Hotel Management
Feb 28, 2017 by Derrick, Hotel Management
Good day Robert Thank you for you staying at the Kingdom at Victoria Falls. Your comments are very welcome and well appreciated. I regret that you were informed that the price was $10 per bag, and this is a matter that I will look into and correct. Once again, thank you for your feedback and I look forward to welcoming you back in the future. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very enjoyable!

Posted Feb 24, 2017
Pros: Friendly and efficient service
Cons: A few details are missing, eg. No milk for tea in the rooms, only coffee creamer.
Location: The Kingdom has a prime location in the town of Victoria Falls. It is just 10 minutes walk to the Falls and other points of interest
We had 3 days at the Kingdom Hotel which were really enjoyable ..... a great base for seeing the awesome Falls and taking advantage of the other activities on offer.
Comment from Hotel Management
Feb 26, 2017 by Derrick, Hotel Management
Dear Cheryl Thank you for staying at the Kingdom at Victoria Falls. Your feedback is very welcome and your concern on the milk is noted and we will see how this can be improved upon. I hope that we will be able to host you again in the future. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Closest hotel to Victoria Falls

Posted Feb 17, 2017
Very good four star hotel, excellent breakfast, good wifi, good rooms, friendly staff. Walking distance to the Falls entrance and also downtown. Airport transfers were on time.
Comment from Hotel Management
Feb 17, 2017 by Derrick, Hotel Management
Good day Charles Thank you for staying at the Kingdom at Victoria Falls. This is the Closest hotel to the Victoria Falls, and I am happy to hear that you enjoyed your stay, from breakfast, to the wifi,the rooms and the friendly staff. Thank you for your feedback. I look forward to welcoming you back in the future. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon, UK

Great location for the Rovos Rail train.

Posted Feb 10, 2017
Pros: The helpful staff and the ducks. Huge dining room. Lovely surroundings. Waterfall and pools with fish. Great to have security staff outside.
Cons: So many poor people begging outside so it would be good to have a bag to put gifts in for them. i.e clothes, shampoo shower gel, pens and food etc.
Location: Close to edge of Victoria Falls. Great to have Security Guards to walk you along the path.. Easy to get tours booked for the Falls.
Staff were so helpful with very fast check in. Free water in the room and tea and coffee making facilities. Lovely welcome by ducks outside on the balcony. So nice to be in a low level hotel with only two floors.
Comment from Hotel Management
Feb 12, 2017 by Derrick, Hotel Management
Good day Jude Thank you for staying at the Kingdom at Victoria Falls? It is pleasant to know that the hotel is a Great location for the Rovos Rail train. Your comments are most welcome and appreciated. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel, close to the falls

Posted Feb 8, 2017
Pros: I liked all of the above: the property is beautiful, breakfast is great, nice hot water, staff is friendly, close to everything.
Cons: The rooms are ok. Nothing special but decent and are clean and have hot water, a safe and a nice balcony.
We really enjoyed this property, it's big with a pool in the middle, great breakfast that is included, staff is friendly. Rooms are decent. I'd recommend this hotel. The hotel is a 5-7 min walk to the falls and has a back entrance and a 5 min walk to town and is also next to the Vic Falls Hotel which has great views of the bridge to have a meal or snack on that property.
Comment from Hotel Management
Feb 12, 2017 by Derrick, Hotel Management
Good day Cheryl Thank you for staying at the Kingdom at Victoria Falls. I am happy to see that you found the hotel nice and close to the Falls. Your feedback is appreciated and we will work on maintaining the service levels at the hotel. Kind regards Derrick