Outdated and poorly managed hotel
Posted Nov 29, 2016
Very disappointed in the hotel after seeing reviews. First, the hotel is very outdated and needs renovation. Our first room was terrible and dirty with sand on the floor. The hotel did give us a new room, but one filled with mosquitos. We traveled during peak mosquito season- but clearly the cleaning staff was not aware of that as they'd keep doors and windows open during cleaning- so all mosquitoes got back into the room. Additionally- we had a do not disturb sign on door- and staff still entered room. All they needed was simple ceiling fans in hallway to keep mosquitos from room doors.
The food was terrible and over priced. Just terrible. Lastly, they wanted us to pay for transfer. Instead of waiting til check out, they stopped the key from functioning so we had to go to the front desk. Really don't know how this place is 4 star. More like 2 star, if that
Comment from Hotel Management
Dec 1, 2016 by Derrick, Hotel Management
Good day Kelly
Thank you for staying at the Kingdom at Victoria Falls.
I regret that you had a disappointing stay and all the concerns you have indicated will be looked at.
I appreciate all the points you have highlighted and I will ensure that they are improved upon as the satisfaction of the guests is important to me.
Please accept my apologies for your experience.