Ratings based on 400 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very enjoyable!

Posted Feb 24, 2017
Pros: Friendly and efficient service
Cons: A few details are missing, eg. No milk for tea in the rooms, only coffee creamer.
Location: The Kingdom has a prime location in the town of Victoria Falls. It is just 10 minutes walk to the Falls and other points of interest
We had 3 days at the Kingdom Hotel which were really enjoyable ..... a great base for seeing the awesome Falls and taking advantage of the other activities on offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Closest hotel to Victoria Falls

Posted Feb 17, 2017
Very good four star hotel, excellent breakfast, good wifi, good rooms, friendly staff. Walking distance to the Falls entrance and also downtown. Airport transfers were on time.
Comment from Hotel Management
Feb 17, 2017 by Derrick, Hotel Management
Good day Charles Thank you for staying at the Kingdom at Victoria Falls. This is the Closest hotel to the Victoria Falls, and I am happy to hear that you enjoyed your stay, from breakfast, to the wifi,the rooms and the friendly staff. Thank you for your feedback. I look forward to welcoming you back in the future. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon, UK

Great location for the Rovos Rail train.

Posted Feb 10, 2017
Pros: The helpful staff and the ducks. Huge dining room. Lovely surroundings. Waterfall and pools with fish. Great to have security staff outside.
Cons: So many poor people begging outside so it would be good to have a bag to put gifts in for them. i.e clothes, shampoo shower gel, pens and food etc.
Location: Close to edge of Victoria Falls. Great to have Security Guards to walk you along the path.. Easy to get tours booked for the Falls.
Staff were so helpful with very fast check in. Free water in the room and tea and coffee making facilities. Lovely welcome by ducks outside on the balcony. So nice to be in a low level hotel with only two floors.
Comment from Hotel Management
Feb 12, 2017 by Derrick, Hotel Management
Good day Jude Thank you for staying at the Kingdom at Victoria Falls? It is pleasant to know that the hotel is a Great location for the Rovos Rail train. Your comments are most welcome and appreciated. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel, close to the falls

Posted Feb 8, 2017
Pros: I liked all of the above: the property is beautiful, breakfast is great, nice hot water, staff is friendly, close to everything.
Cons: The rooms are ok. Nothing special but decent and are clean and have hot water, a safe and a nice balcony.
We really enjoyed this property, it's big with a pool in the middle, great breakfast that is included, staff is friendly. Rooms are decent. I'd recommend this hotel. The hotel is a 5-7 min walk to the falls and has a back entrance and a 5 min walk to town and is also next to the Vic Falls Hotel which has great views of the bridge to have a meal or snack on that property.
Comment from Hotel Management
Feb 12, 2017 by Derrick, Hotel Management
Good day Cheryl Thank you for staying at the Kingdom at Victoria Falls. I am happy to see that you found the hotel nice and close to the Falls. Your feedback is appreciated and we will work on maintaining the service levels at the hotel. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from St Johns NL

Lovely African ambience close to the Falls

Posted Jan 18, 2017
Pros: Proximity to Falls.
Cons: Rooms a little dated
Location: Falls, Rafting, variety of water sports
Excellent staff, good food, nice comfy rooms,pleasant decor and a real African feel. Close to all major attractions.
Comment from Hotel Management
Jan 19, 2017 by Derrick, Hotel Management
Good day Mo Thank you for staying at the Kingdom at Victoria Falls. It is pleasing that you found the location of the hotel convenient. The rooms will be looked at during the next refurbishment. Your feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Central. Safe. Very close to falls. ..insulated fr

Posted Dec 11, 2016
Positive but so insular from the outside world You could be anywhere. In the current chaos of Zimbabwe a relief but usually for me to insular and disconnected
Comment from Hotel Management
Dec 13, 2016 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments and feedback during your stay are most welcome. Kind regards Derrick
1 out of 5
by A verified traveler from d

Outdated and poorly managed hotel

Posted Nov 29, 2016
Very disappointed in the hotel after seeing reviews. First, the hotel is very outdated and needs renovation. Our first room was terrible and dirty with sand on the floor. The hotel did give us a new room, but one filled with mosquitos. We traveled during peak mosquito season- but clearly the cleaning staff was not aware of that as they'd keep doors and windows open during cleaning- so all mosquitoes got back into the room. Additionally- we had a do not disturb sign on door- and staff still entered room. All they needed was simple ceiling fans in hallway to keep mosquitos from room doors. The food was terrible and over priced. Just terrible. Lastly, they wanted us to pay for transfer. Instead of waiting til check out, they stopped the key from functioning so we had to go to the front desk. Really don't know how this place is 4 star. More like 2 star, if that
Comment from Hotel Management
Dec 1, 2016 by Derrick, Hotel Management
Good day Kelly Thank you for staying at the Kingdom at Victoria Falls. I regret that you had a disappointing stay and all the concerns you have indicated will be looked at. I appreciate all the points you have highlighted and I will ensure that they are improved upon as the satisfaction of the guests is important to me. Please accept my apologies for your experience. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Lovely hotel, close to Victoria Falls and town

Posted Nov 28, 2016
Pros: Lovely grounds and pool, room was comfortable.
Cons: If you are booking a solo traveler, try not to place them in the family area if there are school tour(s) also booked into that wing. Very noisy!
Location: Short walks to Victoria Falls Park and town. Shearwater Cafe is great! Shopping nearby but beware the persistent street vendors.
The facility was very nice... lovely pool area, room was spacious, restaurant had a lot of variety and the grounds were incredible. As the weather was getting more humid and wet (end of November), the only issue would be mosquitoes. I would recommend spraying your room before unpacking and keeping bug spray with you when dining at night.
Comment from Hotel Management
Nov 29, 2016 by Derrick, Hotel Management
Good day Heidi Thank you for staying at the Kingdom at Victoria Falls. I am happy that you enjoyed your stay at the hotel. Your comments are most welcome and I will address the concerns that you have indicated. I look forward to hosting you again in the future. Kind regards Derrick
5 out of 5
Recommended
for Everyone
by A verified traveler

A beautiful Hotel near Victoria Falls

Posted Nov 27, 2016
Pros: The surrandings, the friendliness of the staff, the gardens, ....
Cons: The lights in the room could be brighter.
The Hotel was very confortable and at walking distance from the Falls and the village of Victoria Falls. The room was spacious with a balcony facing the lake. The hotel has beautiful gardens and a decor with an african ambience.
Comment from Hotel Management
Nov 27, 2016 by Derrick, Hotel Management
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments and feedback are most welcome and I will relay this to my team and work on the areas that need improving. Kind regards Derrick
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Great location to Victoria Falls

Posted Nov 18, 2016 on Wotif
Pros: Location
Cons: Small fridge in the rooms
Location: Victoria Falls and game viewing.
Great location to the Falls and the local village. I felt the hotel was quite expensive for what was on offer but this seems normal for this location. Was disappointed that there was no fridge in the room. Staff were always very friendly and helpful. Would have preferred al la carte dining rather than only smorgasbord in the dining area.
Comment from Hotel Management
Nov 20, 2016 by Derrick, Hotel Management
Good day Bill Thank you for staying at the Kingdom at Victoria Falls. I regret there was no small fridge in your room, however we are looking at purchasing them. I am glad that you found the location of the hotel convenient. Thank you for your feedback. Kind regards Derrick