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Reviews of Victoria Falls Rainbow Hotel

3 out of 5
Victoria Falls Rainbow Hotel
278 Parkway Drive, Victoria Falls

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 336 reviews" "
Rating 8 - Good. 143 out of 336 reviews" "
Rating 6 - Okay. 78 out of 336 reviews" "
Rating 4 - Poor. 25 out of 336 reviews" "
Rating 2 - Terrible. 11 out of 336 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

LEELIN, tulsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were friendly
Stayed 2 nights in Feb 2024
Response from VFR on Feb 12, 2024
Thank you for your feedback. We appreciate it.Regards,VFR

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sibongile on Aug 25, 2023
A refreshing day to you SamuelIt was a pleasure to host you at AZambezi River Lodge, than you for taking your time to review our hotel. We look forward to staying with you again.RegardsGuest Relations

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, conveniently located and for the price, it was great. Concierge was fantastic. Rooms were good. Would definitely recommend if yiu dont want to pay 1k at a fancier place.
Stayed 2 nights in Aug 2023
Response from Victoria Falls Rainbow on Aug 21, 2023
Refreshing day Tiffany,Thank you so much for your feedback. Regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff members were wonderful. Breakfast and dinner was wonderful. I don’t have much to say aside from everything was perfect. Thank you so much Rainbow Hotel for making my first visit to Africa comfortable and memorable ♥️
Stayed 2 nights in Jul 2023
Response from Victoria Falls Rainbow on Jul 11, 2023
Refreshing day Jessica,Thank you so much for your feedback. We as the Rainbow Team are glad you had a perfect stay with us. We hope to see you again soon.Regards,Victoria Falls Rainbow Hotel.

4/10 Poor

Timothy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room - no shower door, broken door handles, no safe or mini bar that was advertised . Need to walk through area with any homeless men who harassed you for money or other so no going out at night safely.Meals took 30 to 45 minutes even when only person in the restaurant. The place is dated and does not deserve a 3 star. Other than that some of the staff were great if you tipped them well .
Stayed 4 nights in Apr 2023
Response from Victoria Falls Rainbow on Jun 5, 2023
Refreshing day Timothy,Thank you for your response in regard to your stay.I would like to get more information in regard to what transpired during your stay if you do not mind providing a contact number as this will assist us in ensuring we correct areas highlighted.Regards,Victoria Falls Rainbow

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
First off, I would have given them only 3 stars but the staff was wonderful so made it 4. The hotel itself is not as convenient to the falls as it seemed when scheduling. You will need to have transport to most places. This is available without much effort. The closest shopping it at least a quarter of a mile away and there is no sidewalk and on a main road. It is an older hotel but is in fairly good shape. Our room had some problems but as we were only there 2 nights and already settled it was not worth changing. Biggest was the bath had a leak so any time you took a shower there was a good deal, of water on the floor. I did inform them of this when we left. Some lights were not functioning and the bathroom exhaust fan did not work. The phone had no labels so you couldn't tell how to call any services. Had to go out and find someone to help with luggage when checking out. A fair number of steps and would not consider ADA friendly. Breakfast buffet was pretty good. Not a huge selection but what they had was good. Only bar was poolside but it sufficed for us. The staff really made up for any shortcomings. They were very friendly and helpful. Never had a problem. I would probably stay again but would request another room if I found similar problems.
Stayed 2 nights in Apr 2023
Response from Victoria Falls Rainbow on Jun 5, 2023
Refreshing morning David,Thank you so much for your feedback as it helps us in knowing areas of improvement and we appreciate it. Regards,

6/10 Okay

Cedric

Liked: Staff & service, property conditions & facilities, room comfort
Very poor Wifi service 1 - 12 Mpbs
Stayed 2 nights in Nov 2022
Response from Victoria Falls Rainbow on Dec 20, 2022
Refreshing morning,My apologies for that. We are working to rectify our WIFI.Regards,

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Kenny and Nyasha at the bar were very friendly and helpful. Front desk staff could have been friendlier. The greeter in the lobby was so fun and happy. Rooms were clean and comfortable. Restaurant service was very slow and breakfast buffet charges changed on a daily basis, when I tried to clear up charges it was to no avail. Pool was very clean , enjoyable to swim in.
Response from Victoria Falls Rainbow on Nov 9, 2022
Thank you Shannon for your feedback. We appreciate it and will work on the areas highlighted

8/10 Good

brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming
Stayed 1 night in Oct 2022
Response from Sibongile on Nov 1, 2022
A refreshing day to you BrendanMany thanks for taking your time to review Victoria Falls Rainbow Hotel, it was a pleasure to host you and we look forward to staying with you again in future.RegardsGuest Relations

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Sibongile on Oct 11, 2022
A refreshing day to you NeilMany thanks for taking your time to review Victoria Falls Rainbow on Expedia, it was a pleasure to host you and we look forward to staying with you again in the near future.RegardsGuest Relations

8/10 Good

Beatrix, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our choice of this hotel. Quiet, clean and friendly. The price was lower than other advertised hotels of the same category. We did not choose the breakfast option but if you are ok not having the buffet style, then the price is reasonable. We had to walk an extra block to the main street which is fine except of the street vendors constant offerings.
Stayed 3 nights in Aug 2022
Response from Sibongile on Sep 29, 2022
A refreshing day to you BeatrixThank you for taking your time in reviewing Victoria Falls Rainbow Hotel, it was a pleasure to host you.We look forward to staying with you again in future.RegardsGuest Relations

10/10 Excellent

Jiguang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Vic Falls Rainbow on Sep 10, 2022
Thank you for your feedback. We appreciate it and look forward to you visiting us again soon.Regards,Vic Falls Rainbow

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2022
Response from Vic Falls Rainbow Staff on Aug 27, 2022
Thank you for your feedback

10/10 Excellent

John Charles Ellis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities
It was pleasant
Stayed 1 night in Jul 2022
Response from Vic Falls Rainbow on Jul 6, 2022
Thank you for your feedback.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Vic Falls Rainbow on May 29, 2022
Thank you for your feedback. Regards,

10/10 Excellent

Ravin

Stayed 7 nights in May 2022
Response from Vic Falls Rainbow on May 21, 2022
Refreshing day, Thank you for your feedback. Regards,

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed in this hotel. It is accessible easily to the town. Walkable distance and safe to do so at night. Staff were attentive and responded promptly to requests. The food was ok. Would stay here again.
Stayed 1 night in May 2022
Response from Vic Falls Rainbow on May 8, 2022
Refreshing day Edith, Thank you for your feedback. It was a pleasure hosting you. Regards,

10/10 Excellent

Edith

Stayed 2 nights in Apr 2022

8/10 Good

Jailos and Nompilo

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My room was wonderful, no complaints. I think you need to improve on your breakfast. Your standard is extremely low , rate of 2 out of ten. Especially your baked goods are terrible.
Stayed 3 nights in Apr 2022
Response from Vic Falls Rainbow on May 5, 2022
Refreshing day, Thank you for your feedback. The chef and team is working on improving in this area.

10/10 Excellent

Dave, EXCELSIOR

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel, friendly staff
Stayed 2 nights in Apr 2022
Response from Vic Falls Rainbow on Apr 25, 2022
Refreshing day, Thank you for your feedback. Regards,

10/10 Excellent

Amy

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2022
Response from Vic Falls Rainbow on Apr 25, 2022
Refreshing day, Thank you for your valued feedback. Regards,

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous and helpful staff.
Stayed 2 nights in Apr 2022
Response from Vic Falls Rainbow on Apr 13, 2022
Refreshing day Roberta, Thank you for the feedback. We appreciate it

10/10 Excellent

Alan, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. But what sets it apart was the great staff! Everyone was very friendly and helpful and made our staff very enjoyable!
Stayed 4 nights in Mar 2022
Response from Vic Falls Rainbow on Apr 11, 2022
Thank you for the feedback we appreciate it. Regards, Victoria Falls Rainbow

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic experience! It took a while for the hotel to receive our booking from hotels.com, but once that was sorted, everything went perfectly. Delicious food and a very short walk from the Falls - no need for a taxi!
Stayed 1 night in Jan 2022
Response from Vic Falls Rainbow on Mar 5, 2022
Refreshing day, Thank you for the feedback. Regards, Victoria Falls Rainbow

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got very lucky! Due to lack of tourists, I was upgraded to their sister hotel, A'Zambezi River Lodge, which is right on the Zambezi. Gorgeous property, fantastic service and food. Elephants, hippos and baboons right outside your room!
Stayed 2 nights in Apr 2021
Response from Victoria Falls Rainbow on May 3, 2021
Thank you for the feedback and we are glad you had a wonderful stay with us. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Felicity, UK

Liked: Cleanliness, staff & service
Staff were friendly and efficient even while holiday makers were being evacuated in droves. I hope this lovely hotel and its staff manage while we’re not visiting. I’ll definitely stay again when all this global chaos is over.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff. rooms were of a good standard
Stayed 4 nights in Feb 2020
Response from Rue on Feb 17, 2020
Refreshing day to you We appreciate your valuable feedback regarding your recent stay at the Rainbow Hotel. Looking forward to seeing you again. Regards Guest Relations

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Rue on Feb 5, 2020
Refreshing day to you Many thanks for choosing to stay with us and we hope to see you again in the near future. Regards Guest Relations

4/10 Poor

Sydney

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Poor value for money
Booked for 3 days' stay. Hotel staff seem to lack leadership. Hotel seems to lack management. Considering what they charge, the offering represents poor value for money. Inadequate lighting in rooms for reading. Very little general info available for tourists.
Stayed 3 nights in Jan 2020
Response from Rue on Jan 27, 2020
Refreshing day to you Sydney We appreciate your valuable feedback regarding your recent stay at the Rainbow Hotel. We have taken note of all the issues highlighted as we rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are attending to the issues raised to avoid recurrence to you and all our other guests. Hope to see you again in future. Regards Guest Relations

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pricey amenities.
The room was nice. However, the price for breakfast changed every time we asked, from $20 to $28 per person for what looked like a regular breakfast. $28 can buy you breakfast for 6-8 people at the local store. They also wanted $6 per kg for laundry service.
Stayed 1 night in Jan 2020
Response from Rue on Jan 9, 2020
Refreshing day to you Thank you for taking your time to give us the most valued feedback. We take note of the issues you have highlighted which management is looking into. We look forward to hosting you again. Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rue on Jan 4, 2020
Refreshing day to you Thank you for choosing to stay with us and we hope you will be staying with us again soon. Regards Guest Relations

6/10 Okay

Eveline

Traveled with family
Liked: Room comfort
Disliked: Staff & service
not value for money, bad customer service
It stated clearly that the 2 rooms will have bathtubs when I booked and there is no bathtub at all in any of the room. When I asked to change the room the lady in front desk (ms future) was not helpful gave us a hard time and we were in hurry for a tour program in the morning, so we just gave in. The air cond is Not cold in the first 2 nights in room no. 36, but they sent someone to repair. It was ok on the 3rd night. There was no towel in room 38 after they cleaned it, and when we requested for the towel, it took quite a while to arrive, after 2-3 reminder calls. Also, there was no bathroom mat too on the last night of our stay too, we didn’t bother to request anymore.
Stayed 1 night in Dec 2019
Response from Rue on Dec 30, 2019
Refreshing day to you Eveline We appreciate your feedback which management has seriously taken note of. All issues raised are being rectified to improve our product and services in the hotel. We would like to assure you of improved service the next time you stay with us as we hope you consider staying with us again the next time you are in Victoria Falls. Regards Guest Relations

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
When the hotel Manager offers to move your room due to air con not working great, follow through on your word. Very disappointed. developed a heat rash and had to sleep with wet towels to keep cool and be able to sleep. They did try and offer a free breakfast perk one morning, which we are greatfull for but that didn't make up for the aircon issue.
Stayed 3 nights in Dec 2019
Response from Rue on Dec 24, 2019
Refreshing day to you We appreciate your valuable feedback regarding your recent stay at the Rainbow Hotel. We have taken note of all the issues highlighted as we rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Management is working on the issues raised to avoid recurrence to you and our other guests in future. We hope you will consider staying with us again in future. Regards Guest Relations

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The location was great. The rooms and staff were nice The spa was nice. The room didn’t have a refrigerator but it had a place for one. We thought the restaurant was way overpriced for the quality. The breakfast, had we booked it, was $25.00 a person. A light lunch was $17.00. Overall it was a nice stay.
Stayed 2 nights in Dec 2019
Response from Rue on Dec 17, 2019
Refreshing day to you Thank you for taking your time to give us your most valued feedback. We take note of the issues you have highlighted and we hope you will consider staying with us again in future. Regards Guest Relations

6/10 Okay

ma wai pang frederick

Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Rue on Dec 14, 2019
Thank you so much for taking your time to review us and giving feedback. Looking forward to seeing you soon. Regards Guest Relations

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, updated bathroom, staff friendly, well manicured garden
Stayed 5 nights in Nov 2019
Response from Rue on Nov 20, 2019
Refreshing day to you Thank you for choosing to stay with us and we look forward to hosting you again in the near future. Regards Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and clean. The staff were always very polite and pleasant. The pool was very nice with an 'in-pool' bar. However, the restaurant was very over-priced and there was no food service between meals, so you couldn't get a snack or sandwich if you were late for breakfast, for example.
Stayed 3 nights in Nov 2019
Response from Rue on Nov 20, 2019
Refreshing day to you Our goal is to ensure that all guests who stay with us have a pleasant time. To note is that you and our other guest can always get a snack anytime after breakfast until 1700hrs of each day.We hope you will consider staying with us again in future. Regards Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excelkant location. Staff went above and beyond duty of call to make our staff memorable
Stayed 2 nights in Nov 2019
Response from Rue on Nov 20, 2019
Refreshing day to you Many thanks for taking your time to give us feedback which we greatly appreciate. Regards Guest Relations

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon in Victoria Falls
My wife and I stayed here for our honeymoon in Vic Falls. Great place to stay, service is top notch. Very close to everything in Vic Falls. We were able to walk to restaurants. Would definitely recommend for anyone visiting Vic Falls
Stayed 2 nights in Jul 2019
Response from Rue on Nov 6, 2019
Refreshing day to you Shane Many thanks for choosing to stay with us and we hope to see you again the next time you are in Victoria Falls. Regards Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and seemed to go out of the way to help. Pool was great and room and grounds were nice. Furniture was a bit dated but no big deal
Stayed 3 nights in Oct 2019
Response from Rue on Oct 16, 2019
Refreshing day to you Many thanks for taking your time to give us feedback as we hope to see you again in the near future. Regards Guest Relations

8/10 Good

Jody, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was central and very close to in da belly restaurant. The hotel offered free shuttles to the falls but it was easy and safe to walk there. The staff was excellent, especially Future.
Stayed 2 nights in Oct 2019
Response from Rue on Oct 16, 2019
Refreshing day to you Jody Thank you for choosing to stay with us and we are glad to hear that you had a good time in Victoria falls. Hope to see you soon. Regards Guest Relations

4/10 Poor

Joyce

Disliked: Room comfort
Stayed 2 nights in Aug 2019
Response from Rue on Oct 16, 2019
Refreshing day to you Joyce Thank you for choosing to stay with us and hope you will consider staying with us again the next time you are in Victoria falls. Regards Guest Relation

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with cute little meercats running around everywhere. Overall, the place is in good condition and the staff are very nice. Only downside is that breakfast at the restaurant is quite expensive for the variety and food that is provided.
Stayed 3 nights in Sep 2019
Response from clomak on Sep 12, 2019
Thank you for the feedback. We will attend to the areas needing improvements as highlighted. Once again , thank you

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019
Response from clomak on Sep 4, 2019
Your feedback is very important for our business. All issues needing improvements will be attended to. Our team is determined to meet or exceed your expectations. Once again, thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Close to town and good restaurants. Hotel is a little dated in places but room is spacious with TVA d fridges. The main down side is that tour groups are constantly arriving, which gives it a impersonal feel and single travellers have to wait a long time (especially when eating). Also meals and drinks are particularly expensive but the staff, particularly housekeeping and security are especially welcoming and helpful which makes up for it.
Stayed 3 nights in Aug 2019
Response from clomak on Sep 4, 2019
Thank you so much for your feedback. This will go a long in making sure we address areas that needs improvements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Good value for money. The room was clean. I did not like house keeping staff who made unnecessary loud conversations in the corridors especially in the mornings.
Stayed 2 nights in Aug 2019
Response from Rutendo on Aug 8, 2019
Refreshing day to you Thank you for the valuable feedback on issues that need our attention we are attending to them to avoid recurrence in future. Regards Guest Relations Manager

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019
Response from Rutendo on Jul 24, 2019
Refreshing day to you We value your feedback which management so much appreciate. Regards Guest Relation Manager

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Rutendo on Jul 24, 2019
Refreshing day to you Thank you so much for giving us feedback. We look forward to hosting you again in the near future.