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Reviews of Victoria Falls Safari Club

5 out of 5
Victoria Falls Safari Club
Stand 471 Squire Cummings Ave, Victoria Falls

Reviews

9.6

Exceptional

Rating 10 - Excellent. 96 out of 114 reviews" "
Rating 8 - Good. 12 out of 114 reviews" "
Rating 6 - Okay. 6 out of 114 reviews" "
Rating 4 - Poor. 0 out of 114 reviews" "
Rating 2 - Terrible. 0 out of 114 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamala

Stayed 6 nights in Nov 2023

10/10 Excellent

Sasson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb.
Simply fabulous. The setting, design and the amenities were par excellent. The views from the room, lobby and restaurant was magical. Above all were the friendly and helpful staff who were always smiling and eager to make our stay as comfortable as possible.
Stayed 3 nights in Oct 2023
Response from im on Oct 20, 2023
Thank you so much for your wonderful review of Victoria Falls Safari Club. We are thrilled to hear that you had a fabulous experience during your stay. The setting, design, and amenities truly make it a par excellent destination. I'm glad you found the views from the room, lobby, and restaurant to be magical – they truly add to the overall experience.We are especially pleased that you found the staff to be so friendly and helpful. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to hear that the team went above and beyond to make that happen.If you have any future plans to visit Victoria Falls Safari Club or if there's anything else we can assist you with, please feel free to let us know. We'd love to welcome you back for another unforgettable experience.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Falls vacation.
An incredible stay, great service, amazing view of water hole with lots of game to view. Most attentive staff I’ve ever experienced.
Stayed 5 nights in Sep 2023
Response from im on Sep 25, 2023
Thank you for sharing your wonderful experience at Victoria Falls Safari Club. It sounds like you had an incredible stay with great service and enjoyed the amazing view of the water hole with abundant game to observe. It's fantastic to hear that the staff was incredibly attentive, providing you with exceptional service.

10/10 Excellent

Morris, Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ropa, the kind woman who checked us in, is one of the most friendly, accommodating, and hardworking employees I have ever encountered. She made our experience great!
Stayed 2 nights in Aug 2023
Response from im on Aug 21, 2023
Dear Morris We are delighted to hear that Ropa made such a positive impression and overall you had an excellent stay at our property. We appreciate the feedback and looking forward to hosting you in the near future

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Will return.
Wonderful and expansive common areas. Huge rooms and incredibly accommodating staff. Additional benefit of access to restaurant and facilities in adjacent hotel. Would stay here again for sure.
Stayed 1 night in Jul 2023
Response from im on Jul 7, 2023
Thank you for your review of Victoria Falls Safari Club! It's great to hear that you enjoyed the wonderful and expansive common areas, as well as the huge rooms. The fact that the staff was incredibly accommodating is also fantastic to know. Additionally, the added benefit of having access to the restaurant and facilities in the adjacent hotel seems to have enhanced your stay experience. We look forward to welcoming you back in the future!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Stunning location, perfectly clean, staff very helpful.
Stayed 2 nights in Jun 2023
Response from im on Jun 12, 2023
Dear Thomas,Thank you for taking the time to leave a review of your recent stay at the Victoria Falls Safari Club. I am glad to hear that you found the location to be stunning, the facilities to be perfectly clean, and the staff to be very helpful. Providing exceptional customer service is one of our top priorities, and I am happy to know that our staff exceeded your expectations.Thank you for choosing to stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Mark

Stayed 3 nights in May 2023
Response from im on May 15, 2023
Thank you Mark, we are glad to know you enjoyed your vacation with us, we look forward to your near visit in the future

10/10 Excellent

Mirlene

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The property exceeded all levels of my expectations.The staff truly Above and beyond To meet your expectations. Great sun set, food, relaxing, and elephant view. Room is amazing
Stayed 3 nights in Mar 2023
Response from im on Mar 20, 2023
Great to know our service really impressed you and the African sunsets made it even more special. We promise an even better service on your return visit

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from im on Mar 17, 2023
Thank you, your maximum rating is well appreciated

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff!
The staff at the hotel is just amazing! The food is the only disappointing factor. The execution of each dish was just poor. I sent a steak back because I ordered it medium and it came to my table almost raw. For the food only it was 3/5. Everything else was wonderful!
Stayed 3 nights in Mar 2023
Response from im on Mar 16, 2023
Hi Mathew thank you for the lovely pictures. our F&B will look into the highlighted areas for improvement

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in all aspects Very friendly and helpful staff
Stayed 3 nights in Feb 2023
Response from im on Feb 22, 2023
Thank you for the superb review we will pass it on to the rest of the team to keep up with the good friendly hospitality service offering

10/10 Excellent

Marlene

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from start to finish. They barely did not put a foot wrong. Startling and stunning view of the Savannah. No Moskito bites in 3 days.
Stayed 3 nights in Jul 2022
Response from im on Jul 27, 2022
We are so thrilled to know you really enjoyed your stay with us, we will always try to raise the bar and we look forward to your return visit in the near future

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but overpriced
Very nice hotel with 3 restaurant options, however comes with a few issues. The main issue with the Club is that the Lodge suites are in a far better position with views of the waterhole despite the former being the more premium option. Similarly the pool area in the Lodge is better served with a bar whereas the exclusive Club pool area is left with a sort of derelict area where a bar presumably ought to be. Service in the lodge restaurant is quite slow but you do eventually get what you ordered. In the Club restaurant service is far more attentive but whether you get what you ordered first time is something of a roulette. Cannot fault the quality of the food in either however, and the complimentary afternoon tea in Club is very nice. The Boma restaurant comes highly recommended but was not something we tried on this trip. Breakfast in the club is nice but can be pretty cold by the time it makes it to your table - they could do with heating the plates I think. It isn't served until 7 however which can be a nuisance for a lot of activities with 6am pickups - they do offer a 'on the go' breakfast which is alright but it'd be nice if you could order early room service breakfast given the price point. The shuttle down to the falls is handy and I would say a necessary addition though the street sellers at the drop off/collection point can be annoying - not that there is much the hotel themselves can do about them!
Stayed 4 nights in May 2022
Response from im on Jul 27, 2022
Thank you Peter for your detailed review, we really appreciated the comparison between the 2 lodges and we are going to review the slow areas we may need to improve on either of the 2 lodges, once again many thanks

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular service and resort
Amazing staff and property. The service--every person (check-in, cleaning, concierge, restaurant)--was incredible and friendly. The facilities are all first-rate. We especially enjoyed views of the watering hole and watching the elephants visit there. My only suggestion is to bring smaller U.S. bills ($1 and $5); we were not able to break larger ones on site.
Stayed 2 nights in May 2022
Response from im on May 12, 2022
Thank you for the fantastic review and well-detailed experience of what you encountered on the ground, well appreciated.

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of sunsets and a private water hole. The Buffalo Bar is great and the staff is friendly and helpful. Arranged covid testing right on site as well as airport transfers. About an 8 minute cab ride from the city center, 15 min from the falls. A little confusing the names. We stayed at the “safari club” part. The safari lodge is also nice. Hard to tell things a part but all nice!
Stayed 3 nights in Oct 2021
Response from im on Oct 21, 2021
Thank you Ali for the maximum rating we are so delighted to know you really enjoyed your stay with us and we look forward to your second visit in the near future

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with excellent service. The food and menu options were amazing.
Stayed 2 nights in Feb 2020
Response from im on Mar 9, 2020
thank you for the fantastic review, we are are so pleased to know you really enjoyed our services and also staying with us

10/10 Excellent

KNK, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and excellent facilities, decor, amenities. The rooms are spacious, well appointed and all have great views over the bush and water holes. Breakfast buffet and a la carte were sumptuous and high tea and 'happy hour' tapas and drinks featured daily. From the lodge lounge and restaurant we could observe the glorious sunsets and animals gathering at the water. The team were all friendly and eager to assist with any queries or requests. A shuttle bus was provided hourly into town and Victoria Falls.
Stayed 1 night in Mar 2020
Response from Marketing on Mar 5, 2020
Dear sir/madam, Thank you very much for your amazing, detailed review! It is feedback like this that truly makes our day! We are so happy you loved your time with us and we hope to host you again in the near future. All the best, The Safari Club Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Lynah on Jan 27, 2020
Good day Unfortunately there is no review received. Kindly resend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ovely vacation
Peaceful surroundings and very attentive staff
Stayed 2 nights in Jan 2020
Response from im on Jan 11, 2020
Thank you for giving us maximum rating and commenting on our staff whom we are so proud of

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Toilets were too opened!! Check out timing is too early
Stayed 3 nights in Dec 2019
Response from im on Dec 27, 2019
thank you for the review, will look on the other raised concern

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful setting. Service was very bad. Staff very unhelpful.
Stayed 3 nights in Nov 2019
Response from Lee on Dec 4, 2019
Good day Thank you for your review highlighting the above and on behalf of Victoria Falls Safari Lodge team we would like to express our sincere apology. Kindly advise if the bad services was at the restaurants or reception or housekeeping. Your answer well be greatly appreciated as we strive to satisfy all our guests .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, wonderful service. Great animal viewing from your room
Stayed 2 nights in Oct 2019
Response from Brian on Oct 22, 2019
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as animal viewing from your room. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Regards, Brian

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Falls and safari, best of both worlds!!!
Fantastic location on the edge of the national park overlooking a watering hole with lots of wildlife, and an hourly shuttle to town to drop you right outside the falls entrance! Staff are all friendly and willing to help however they can, arranged lots of tours for us and all went smoothly. There’s a very informative Vulture Feeding daily at 1pm with a knowledgeable guide. Food was great and catered well for my vegetarian/gluten free requirements too.
Stayed 4 nights in Sep 2019
Response from im on Sep 30, 2019
Hi Michelle Thank you for the fantastic review we really appreciate, hopefully you will be back to stay with us in the near future,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Am on Aug 26, 2019
Thank you for rating us 5/5 we hope you enjoyed your stay with us and will sure visit again.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from im on Aug 3, 2019
Thank you for rating us 5 out of 5. we really appreciate your great review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 5 star property with excellent staff and very close to victoria falls town with a view over a watering hole for Animal spotting. Loved the afternoon high tea, early evening complimentary drinks and canopies. And how about the local warthogs , monkeys and antelope. Fantastic experience.
Stayed 1 night in Jul 2019
Response from im on Jul 19, 2019
Thank you for the great review, we are so pleased to hear you enjoyed your stay with us

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from im on Jun 14, 2019
Thank you so very much for taking the time to review our property, we greatly appreciate the feedback and hope you stay again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from im on Jun 11, 2019
Thank you for rating us 5 Out of 5 We feel honored and pleased that you enjoyed your stay with us

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from im on Apr 22, 2019
Thank you, Caroline, for taking the time to review our property and rating us 10 out of 10. We are glad you enjoyed your stay and looking forward to your second visit soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The central deck areas allowed game viewing. The complimentary afternoon tea & sundowners were a nice touch. Very personalised service.
Stayed 4 nights in Mar 2019
Response from im on Mar 25, 2019
Thank you for the greatly review, we are so pleased to hear you enjoyed the exclusivity of the Club

10/10 Excellent

Knickeita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Falls Safari Club Excellent!
Amazing experience! Very authentic people and place. Highly recommend! Animals were right on site for easy viewing and interaction. This country is very impoverished; so, walk with extra clothes or toiletries for donation to locals. Club is very luxurious, comfortable and well appointed. Highly recommend!
Stayed 2 nights in Mar 2019
Response from im on Mar 25, 2019
Thank you Knickeita for your fantastic review, we greatly appreciate the feedback and we hope that you return again soon.

10/10 Excellent

Mark, london, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed in. Fabulous. Club room was spotless everyday. And no "extras" really.. free minibar.. free afternoon tea looking over elephants at the watering hole.. free cocktails to watch the sun go down. Free laundry when needed. Free shuttle into town and to VFalls. Wonderful hotel team. Nothing was too much trouble. Great dining choices and wines. Great pool to swim in and relax by. Just brilliant..
Stayed 4 nights in Mar 2019
Response from im on Mar 18, 2019
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are pleased to hear you made use of the complimentary shuttle and all club freebies, and you were able to see a bit of wildlife. We hope to have you back with us soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is amazing- in the middle of the national park with a view
Stayed 4 nights in Feb 2019
Response from im on Mar 31, 2019
Thank you for rating us 5 out of 5. We are glad you enjoyed bush veld views of the African Savanna.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019
Response from im on Apr 5, 2019
Thank you for rating us 5 out 5, we are so pleased by your fantastic review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, buildings and wonderful professional staff.
Stayed 2 nights in Feb 2019
Response from im on Mar 12, 2019
Thank you for the great 5-star rating we delighted to hear you enjoyed your stay. We hope to have you back soon.

10/10 Excellent

Ethan, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, views incredible, we saw elephants and zebra from our porch of our room. Would love to go back !!!
Stayed 2 nights in Feb 2019
Response from Hotel Management on Feb 14, 2019
Thank you Ethan, for the fantastic 5 out of 5 review. We are so pleased to hear you enjoyed your stay and that you managed to see wildlife. We hope you return again soon.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience but their food wa not that good.
Stayed 2 nights in Feb 2019
Response from im on Feb 11, 2019
Thank you so very much for taking the time to write a detailed review, we greatly appreciate it. We have taken note of all the points you raised and we will work hard to improve our service in the necessary areas. We hope you stay with us again soon

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Lovely view to the waterhole watching many animals
Stayed 1 night in Jan 2019
Response from im on Feb 4, 2019
Thank you, Brian, for taking the time to review our property and for the recommendation. We hope you visit again soon.

10/10 Excellent

M, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safari Club was superb. Lovely suites overlooking the waterhole, great service, not many suites so quiet. Much better experience than the adjoining safari lodge and well worth the extra cost. We would love to return.
Stayed 2 nights in Jan 2019
Response from Hotel Management on Jan 23, 2019
Thank you for taking the time to review our property, we greatly appreciate the feedback and are pleased to hear you would love to return again as we would love to have you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer. Heaven on Earth. Everything was perfect
Stayed 3 nights in Dec 2018
Response from Inno on Jan 5, 2019
Thank you for taking time to review our property. we really appreciate your feedback and giving us a five star rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel Managment on Jan 4, 2019
Thank you very much for giving us a 5 out of 5 review, we greatly appreciate the feedback and hope you return again soon.

10/10 Excellent

Tim, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slight mix up when we arrived - despite booking hotel transfer from airport with hotel, they dropped us at the Lodge rather than the Club who has no record of our bookings. Mix up sorted, the Club staff were extremely welcoming. The rooms were large and well-appointed including a complimentary mini-bar, balcony and well-stocked amenities. They’d thought of everything! Breakfast was delicious - with both buffet options and items cooked to order. The addition of complementary afternoon tea and sundowners were a really nice touch. Dinner and drinks were a bit expensive, but this is representative of Zimbabwe as a whole rather than just the hotel. The pool is small, but delightful and peaceful - at the time we went we had the whole area to ourselves. I’d definitely recommend this hotel and would gladly stay again!
Stayed 2 nights in Dec 2018
Response from im on Dec 31, 2018
Thank you Tim, we are so pleased to hear you had a wonderful stay at our hotel and enjoyed the our friendly staff's service. We greatly appreciate you taking the time out to review our property, we have taken note of all the points you raised and we will work hard to improve our services in the necessary areas. We hope to have you back with us soon

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Words can not describe how wonderful the Safari Club is, from the room to the view the service and everything in between it was a perfect relaxing way to end my holiday!
Stayed 3 nights in Dec 2018
Response from Hotel Management on Dec 13, 2018
Thank you Jilian for your fantastic review, we greatly appreciate the feedback and we hope that you return again soon.

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018
Response from im on Dec 4, 2018
Thank you so very much for taking the time to review our property, we greatly appreciate the feedback and hope you stay again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very attentive staff - very clean - all of the best level of materials used. Excellent food.
Stayed 3 nights in Nov 2018
Response from im on Dec 3, 2018
Thank you for the great 5-star rating we delighted to hear you enjoyed your stay. We hope to have you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Hotel Management on Oct 15, 2018
Thank you for giving us a 5-star review, we greatly appreciate it, we hope you return again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel of an Hotel
An amazing hotel with beautiful rooms and great view of the clubs waterhole. The service was impeccable at all times and the bus into town on the hour - optimal. The afternoon tea and cocktail hour a delight. The piece de resistance- binoculars on every table in the lounge.
Stayed 3 nights in Jul 2018
Response from Hotel Management on Jul 25, 2018
Thank you Peter, we are so pleased to hear you had a wonderful stay at our hotel and enjoyed the our friendly staff's service. We hope to have you back with us soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Club is very intimate so I’d advise you stay there rather than the lodge
Stayed 2 nights in Jun 2018
Response from Hotel Management on Jun 15, 2018
Thank you for the greatly review, we are so pleased to hear you enjoyed the exclusivity of the Club.

10/10 Excellent

Joey&khang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm back home and I still think about the experience I had at Victoria Falls Safari Club! Staff made us feel so special, we loved the exclusiveness of the Club. Rooms were spacious. We had our own waterhole viewing where we watched the animals go on with their day. Vulture feedings everyday is specular, we love how they're doing their bit for nature. It was our honeymoon however we had not told them upon arrival and they just made it feel like that special anyway! Highly recommended and we will be back!
Stayed 3 nights in Jun 2018
Response from Hotel Management on Jun 15, 2018
What a fantastic review, thank you so very much. We feel very privileged that you chose our property for your special honeymoon. Thank you for taking the time to write a review, we greatly appreciate the feedback.