Ratings based on 477 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
nice place, nice location, food is actually quite good.
Comment from Hotel Management
Feb 9, 2017 by Erin, Hotel Management
Thank you for your review! We hope to welcome you back soon! Warm Regards, Erin Guest Services
4 out of 5
Recommended
for Couples
by A verified traveler from victoria bc

nice lil getaway

Posted Feb 1, 2017
Pros: very nice location and a getaway from Victoria
Cons: the take out menu is too limited. have more items so people can stay in rooms. we actually drove to town for food which defeated the purpose
Location: off season there is nothing to do nearby
Booked a one nite stay off season just to get away. The spa was closed but being off season this is when hotels get work done. front staff were friendly and showed us to our room. room was very nice. They advised us to contact if there were any issues. We never had any issues but the mini bar was very limited. Almost felt it was not restocked from previous guests and was a bit concerned I was going to be charged. there was not inventory on it. I would have purchased if there were more items but was not a big deal I have been to the lounge before and it is very noisy. There was some kind of meeting upstairs and it was very uncomfortable on how loud it was. Almost every table that sat down near us made a comment on how loud it was. I am all for loud people but this was 4pm. you need to fix the noise issue. for a nice resort, the lounge is not relaxing. Being from Victoria I don't even know if I would visit the lounge just on an afternoon as it is not a comfortable atmosphere.
Comment from Hotel Management
Feb 9, 2017 by Erin, Hotel Management
Thank you Jason for your feedback! I am glad to hear you enjoyed your getaway! I will certainly pass on your feedback regarding the mini bar items. We can absolutely take a look at offering more options. I apologize that the noise in the Pub was an inconvenience during your visit. It sounds like there was a large group eating upstairs in our Pub Mezzanine. This is certainly not a regular occurrence, however your feedback will help us decide on where we place large groups in the future. Once again thank you for your feedback and we hope to welcome you back for your next getaway in the future! Warm Regards, Erin Guest Services
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful hotel and staff. Boring location.

Posted Jan 24, 2017
Pros: The staff. The food
Location: Scenic but boring
Nice hotel with very accommodating staff and great food.
Comment from Hotel Management
Jan 24, 2017 by Erin, Hotel Management
Thank you for sharing your recent experience! I am so pleased to hear that you enjoyed your stay! Your compliments of our staff are sincerely appreciated! Warm Regards, Erin Guest Services
5 out of 5
by Patricia

Great stay at Brentwood Bay Resort

Posted Jan 23, 2017 on Hotels
Enjoyed a great stay and massage. Dinner was fabulous in the dining room. Will go back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Okanagan

Excellent

Posted Jan 21, 2017
We are thinking about coming back for another weekend.
Comment from Hotel Management
Jan 24, 2017 by Erin, Hotel Management
Thank you Matt for this wonderful feedback! We will look forward to welcoming you again in the future! Warm Regards, Erin Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Nice hotel on Brentwood Bay. Quiet rooms with nice views!
Comment from Hotel Management
Jan 25, 2017 by Erin, Hotel Management
Thank you for your feedback! We agree we are quite lucky to have such a wonderful location and view! Warm Regards, Erin Guest Services
4 out of 5
by Donald

Posted Jan 7, 2017 on Hotels
Only issue concerns the in room air conditioning/heating. It is too loud and affects a good night's sleep even though the hotel's location is quiet with no traffic noise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Great spot but a few issues need attention

Posted Jan 4, 2017
Pros: Relaxed vibe, really nice rooms and facility, beautiful location on the water
Cons: The big soaker tubs in the rooms are great but there was not enough hot water! Lukewarm baths are not fun. Also, the key cards work 50% of the time
I always enjoy staying at this resort, great facility and rooms in a relaxed atmosphere. That being said there were a few disappointments during our most recent stay
Comment from Hotel Management
Jan 24, 2017 by Erin, Hotel Management
Thank you MDB for your feedback. please allow me to apologize for these disappointments you experienced. I am happy to report that we have reset all of our keys and swipe access points. We would love to welcome you back in the future and provide you with the wonderful experience you expect and deserve! Warm Regards, Erin Guest Services
5 out of 5
by A verified traveler

Perfect to Relax

Posted Dec 28, 2016 on Hotels
Our experience was fabulous
4 out of 5
by Kimberly

Peaceful and relaxing

Posted Dec 27, 2016 on Hotels
If you have a car, this is a great place to stay. The pub and restraunt food is great, the service is great, the rooms are peaceful and relaxing, but Yellow Cab is horrible. I highly recommend this hotel if you are wanting a quiet getaway to be pampered and to relax. Buchart gardens is close by as well. If you want to sight-see or go to downtown Victoria, you will want to have or arrange transportation other than Yellow Cab.