- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrating end to an otherwise excellent stay
I booked here because I was in dire need of some time away from working 7 days a week while also taking the opportunity to get that much-needed massage to combat the neck and shoulder pain. No laptop, no meetings. And the Brentwood Bay Resort & Spa looks like a great choice. The staff were all immensely friendly, my room was great, the restaurant was excellent (albeit a little slow). Checking in on a Friday, I physically felt the relaxation set in. Saturday was absolutely perfect and the muscle aches of the daily tension disappearing set it. After weeks of tension headaches, I was looking forward to my massage on Sunday shortly after checkout. Sunday comes along and I am notified that due to a staff illness my original time needs to be moved back an hour to 2:45PM. I am totally fine with that, even though late check-out is no later than noon. At 2PM, after nearly 2 hours in Spa I go to fill out my intake form and am told that my massage is now 3:30 PM of which I was not notified at any point - which I could not make work due to my schedule. The Spa staff tried to be accomodating and offered me 50% my next treatment which was placed on my account for next time. Unfortunately, I am in pain right now. So, a brilliant stay was ruined by 3h wasted and walking away with the same pains I so desperately wanted to get rid of.