Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Apr 6, 2016
Very nice facility and beautiful views I would highly recommend.
5 out of 5
by A verified traveler from Seattle

Can't wait to stay here next time

Posted Mar 27, 2016
Every part of our stay was great! Their rooms are well designed, the staff is extremely helpful and kind, the facilities are clean, and the amenities are plentiful. We left feeling relaxed and well rested. Can't wait to go back.
5 out of 5
by A verified traveler from Calgary, AB

very pleasant hotel right beside Brentwood Ferry T

Posted Mar 14, 2016
Pros: location: ferry terminal clean view away from YYJ city center close to YYJ close to Butchart Garden
Cons: need new beds soon make sure all sheets come out of the dryer smelling fresh
Location: right beside Brentwood Bay Ferry Terminal 10-15 minutes from Butchart Garden close to airport water sport on site/right beside the hotel
the hotel is very nice and well kept overall - apparently it is 12 years old, it sure doesn't look like it. it is only 15 minutes drive from the YYJ, 10-15 minutes from Butchart Garden and 30 minutes ish from DT Victoria. all the rooms have ocean/bay view, which is nice. i stayed in room 302, the room isn't big, but the floor to ceiling windows made the room feel very open. there is also a balcony and a fireplace. our king size bed wasn't the most comfy, both sides started to lose support, not a huge deal and common with hotel beds. the sheet between the blanket and the bed sheet smelled like old oil used for deep frying, not a real deal breaker, we just asked them to change it after our 2nd night. the breakfast at the hotel restaurant was very delicious, and there are also few small cafes around. like Seahorses Cafe, Blue's Bayou Cafe and Zanzibar. the hotel is right beside the Brentwood Bay Ferry Terminal, we took the ferry ($38 two adults and a compact vehicle) to Mill Bay the day we drove to Tofino, which saved us around 20 minutes. if you are up to it, you can also rental kayaks to explore the area, or join one of its tours (i think the tours are only available during summer months). we didn't use the heated pool and hot tub (both are small), because it was early March, and chilly for us. i should also mention that this resort has not resort fee. when i come back to YYJ, i will definitely stay here again.
5 out of 5
by A verified traveler from Vancouver, BC

Beautiful hotel. Wish I had time to stay longer.

Posted Mar 11, 2016
A real luxurious treat. If you're looking for a place to pamper a loved one, look no further. First class all the way.
Comment from Hotel Management
Mar 12, 2016 by Gina , Hotel Management
Hello Mr. RAM, Thank you so much for your comment. I am very glad to hear you had the opportunity to treat yourself and someone special, and I am very happy that we were that place for you. Thank you very much again for your comments. we look forward to your next visit
5 out of 5
by A verified traveler from Calgary

Spa and Hotel

Posted Mar 7, 2016
We stayed in early March so the weather was not the best. We stayed for 4 nights. Western 1// of our meals in the hotel and the seafood was fantastic. One pretty cool idea wa the taster size wine and beer selections. We had fun with that. We had 2 spa days. We did the couples cocoon which was really relaxing. We did massages and facials on our next visit. If you are booking more than $400 in spa treatments and of products buy a year membership for $100 and receive 25% discount on spa and hotel room. Booking through Expedia saved us at least $300 on the flight and accommodations. I would recommend this hotel and spa for anyone wanting a relaxing slower paced vacation.
Comment from Hotel Management
Mar 12, 2016 by Gina , Hotel Management
Hello Stephen, Thank you so much for taking the time to share your recent stay with us. I am so happy to hear you had a wonderful and relaxing stay and that you had the opportunity to visit the Spa and enjoyed food and drinks in our Dining Room and Pub, that is exactly the experience we want to offer. Looking forward to the opportunity to welcoming you to the Resort in the near future. Sincerely, Gina
4 out of 5
by A verified traveler from Seattle

Great room, lovely view, and pet friendly too

Posted Mar 3, 2016
Pros: The room was gorgeous, very spacious, the in-room fireplace is a nice touch, as is the huge Jacuzzi tub with a view of the bay.
Cons: Quality control on the kitchen (see above) A fitness room should be in the main part of the hotel in addition to the limited facility at the marina
Location: Near Butchart Gardens and Butterfly World and an easy drive into downtown Victoria
Even though we were a little early at check-in our room was ready. Staff personally escorted us to the room , pointed out some useful features such as an alternate route to the pool and hot tub that didn't take us back through the hotel main building. Although there are water based activities such as kayaking available in the summer, in the winter you definitely will want a car to drive to local attractions or to go to downtown Victoria. All of the staff we saw were welcoming, friendly and helpful. Generally the food was quite good, the one meal that was unsatisfactory (an un-fresh and overcooked serving of halibut) was quickly and graciously replaced.
5 out of 5
by A verified traveler

Posted Feb 21, 2016
A place to relax.Both the view and the quiet surrounding were rejuvenating. we alo enjoyed the spacious room with patio, fireplace a seating area besides a tub from which to view the beautiful trees.
5 out of 5
by A verified traveler from Toronto

Awesome Hotel and Restaurant

Posted Feb 1, 2016
Pros: Romantic, Exceptional Food, Arbutus Wood everywhere,
Cons: Gym
Location: Fantastic Creole restaurant overlooking the bay and marina ... 3 min walk away
Exceptional hotel in a beautiful part of Vancouver Island
5 out of 5
by A verified traveler

Posted Jan 24, 2016
Pros: location, style, and amenities
great place to stay for vacation or business travel
5 out of 5
by A verified traveler

Wonderful!!

Posted Jan 24, 2016 on Hotels
Another great stay and Brentwood Bay Resort and Spa!