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Overall an good hotel, but my wife loves a hot bath, and she consistently was disappointed with the shortage of hot water.
Perfect location, walkable to great downtown coffee shops/restaurants/stores. Very friendly and helpful staff. Cute little boutique hotel. Great complimentary breakfast every morning, even for vegan and gluten-free. Will stay here every time I return to Victoria.
Walking distance to all the major tourist attractions. Best view restaurant on the 18th floor (happy hour & eggs Benedict). Pool under restoration but give vouchers for on close by. Comfortable beds very spacious suites.
"The experiance it's what it is all about". If you believe that then an experiance other than the Empress you will not find. The beauty and awe are only the begining!
Clean comfy and very modern suites ... helpful staff a room service option would be fantastic
Great room - very large and reception staff were excellent
I have stayed at several of the top quality hotels in Victoria and this is clearly A Cut Above the Rest! Everything about it is outstanding and we will definitely make this our hotel of choice anytime we return to Victoria!
The room, bed, bathroom, view. We were fortunate to get a room below the penthouse. Paradise for 4 days.
Overall a good experience but the repaired cracked sink should just be replaced with a regular sink. the shower is a tricky to use and provides no beneficial aesthetics.
Great hotel and comfortable............a bit gather from downtown but worth the drive.
Very nice Hotel and staff. Rooms are huge and very clean and nice.
Great property with the comfort of home close to all downtown Victoria has to offer. Can't say enough about how wonderful the staff was - at both the Hotel and the Pub. Every single person made you feel welcome and like you had known them for ages.
The staff at this hotel are all very friendly and helpful. I booked a room with a view, the room had a great view. The room was clean and very comfortable.
Have stayed here before and expectations are not high. However hotel has been in a gradual decline. Rooms need makeovers soon.
We had a great weekend stay at the hotel. The hotel is very central being within a two minute walk to parliament and the staff were super friendly and helpful. The rooms are a tad bit dated but super clean and well equipped. I would definitely stay here again
Very nice hotel with friendly staff. Highly recommended.
Very please during stay. Stores/Foods around are about near distance.
perfect spot to stay if you want to visit Victoria city especially downtown Victoria. Fisherman's Wharf and parliament building is within walking distance from the hotel. if going via ferry hotel can be seen as you get out of the port. There was no wifi in the hotel that might be a little problem ...
They offered free parking and breakfast for 2. The swimming pool was opened and our kids enjoyed it. Overall a nice place to stay for the given price.
To celebrate my father and his twin sister’s 82nd birthday, I needed to find a place we could all gather in comfortably. Family members were traveling in from Ottawa, from Sacramento, from Los Angeles and from Victoria. The Westin Bear Mountain offered us more than just comfortable rooms. We were ...
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