Breakfast, lunch and dinner served

Reviews of Chateau Victoria Hotel and Suites

3.5 out of 5
Chateau Victoria Hotel and Suites
740 Burdett Ave, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1037 out of 1576 reviews" "
Rating 8 - Good. 352 out of 1576 reviews" "
Rating 6 - Okay. 110 out of 1576 reviews" "
Rating 4 - Poor. 47 out of 1576 reviews" "
Rating 2 - Terrible. 30 out of 1576 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice.Other than only two elevators where functional for a couple hrs.Was very buisy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i would recommend the hotel for stay.
Stayed 1 night in Mar 2024

10/10 Excellent

brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people
Stayed 2 nights in Mar 2024

10/10 Excellent

Anneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities
We loved the pool & hot tub. We loved the roof top restaurant - amazing food & drinks ❤️
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 26, 2024
So glad it was a great stay. Thank you Jennifer!

6/10 Okay

Tina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought we would have a view. We were. on the 5th floor with a view of a building and a parking lot. Not really an effort to accommodate us. The food at the Vista 18 the first night was sub standard for price part of my husbands meal was inedible. it was obvious but server did not ask how his meal was. Same as his breakfast. the TV program was not user friendly. I will not pay $25 to rent a 20 year old movie. The screening from a personal device was impossible to figure out. and the regular programing was a pain in the ass to use as well. I know this Hotel was one of the affordable Hotels downtown Victoria. This is just room rental and nothing else. The best part of our stay was the Shuttle drivers. Jessie, Dave and Glen. Our stay cost us $950 for 3 days. Not worth it. We will not return
Stayed 3 nights in Mar 2024

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great choice for staying in Downtown Victoria. The property is nicely updated and the location is among the best for proximity to great restaurants and shops. Our room was spacious and the beds were really comfortable. The front desk was well-staffed and even though it was Spring Break and the hotel was busy, there was no wait to check-in. The front desk staff were absolutely five stars and the best of any hotel I have stayed at in Victoria. I definitely recommend the Chateau Victoria for downtown stays in Victoria.
Stayed 1 night in Mar 2024

2/10 Terrible

May Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gordie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extraordinary, we were impressed with how friendly and helpful they were. From the front desk person to the cleaners everyone was courteous. Thanks for a great stay
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 26, 2024
Thank you so much for the kind words about our team. They really are amazing. So pleased it was a good stay. We hope to see you again soon Gordie!

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 26, 2024
Thank you for choosing to stay with us Tasha!

8/10 Good

Iman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a small one bedroom apartment suite. A great location with proximity to all the main tourist sites
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 23, 2024
Pleased to hear you enjoyed the extra space in your suite and our location. Thank you for choosing to stay with us Iman!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 23, 2024
Pleased to hear that, we agree. We have a great team here. Thank you Wayne.

10/10 Excellent

Stephen Ying Wah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing location, friendly staff, condo style rooms with kitchen.
Stayed 4 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 23, 2024
So pleased to hear you enjoyed the extra space in your suite and found our team to be so welcoming. Thank you Stephen!

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 22, 2024
Thank you for the great rating Daniel!

10/10 Excellent

Tor, Langford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 22, 2024
Thank you for the great rating Tor!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very family friendly and easy location.
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 19, 2024
So good to hear that. Thank you Carmen!

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and the staff is so nice! A bit loud if you stay on a weekend because there’s a night club really close.
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 19, 2024
So pleased to hear our team was able to take such good care of you. We apologize for the city noise, we do our best to mitigate it, however some nights (especially on a holiday weekend) it can be a busy place around this neighborhood. Thank you for the great rating.

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites for when you come with kids 👍
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 19, 2024
So happy you enjoyed the extra space in your suite. It certainly comes in handy when travelling with kids. Thank you Lauren!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a central downtown Victoria hotel. Within walking distance of most tourist attractions and entertainment.
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
Glad you found our location right in the heart of the city to be convenient. Thank you for choosing to stay with us.

8/10 Good

Dayna, Fort St John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Would stay there again.
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
So thrilled to hear that. Thank you Dayna and we look forward to your return.

10/10 Excellent

Kimberley, Prince George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to the harbour & so much dining & entertainment including walking paths through beautiful gardens, parks & ocean front. Staff were so friendly. Room was huge with balcony, kitchenette. Price was much more affordable than other hotels in area. Clean, comfortable, lovely pool & hot tub.
Stayed 3 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
Sounds like it was a great stay. Thank you Kimberley! We hope to be able to welcome you back in the near future.

8/10 Good

Ma Teodora

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, staff were all friendly, location was excellent. Except for the room we were assigned, the view was blocked by the glass roof of the entrance to the lobby of the hotel. All we see are the moss buildup and a peep view of the sky. Other than that, everything was excellent.Thanks to the front desk staff for all their help with our needs.
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
So pleased to hear our team was able to make you feel so welcome. Thank you for choosing to stay with us.

10/10 Excellent

David, Surrey

Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
Thank you David!

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything downtown.
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
Happy you found our location convenient. Thank you for the great rating Barb!

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a gem! Great service by the entire team throughout our stay from front desk to housekeeping, parking valet to Vista 18 restaurant. Room was comfortable and complimentary valet parking made coming & going very easy when travelling with my senior parents.
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
What a great review! Thank you Alexandra! We are so happy you had a memorable stay with us and that our team was able to take such good care of you. We look forward to you next visit.

8/10 Good

scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2024
Response from K Taylor - Duty Manager on Mar 10, 2024
Thank you for choosing to stay with us Scott!

8/10 Good

Evanka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! The parkade is small so may not get a spot if late check in. Rooms need a face lift but still OK. Views are great and can’t beat location. They do have a free shuttle for the downtown core so that is convenient if you are not in the mood for walking.
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
So pleased you had a good stay with us. Thank you Evanka!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and perfect location
Stayed 2 nights in Mar 2024
Response from K Taylor - Duty Manager on Mar 10, 2024
Thank you Cathy! We are glad you think so.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service
Stayed 8 nites at the Chateau Victoria in Victoria BC. After 2nd day the front desk staff were rude. During the stay the housekeepers intermittently cleaned the Suite. The hotel added extra charges/fees to the bill-watch out for hidden fees! Would not stay there again nor would I recommend the hotel. Unfortunately it put a major damper on our vacation in Victoria Canada.
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 9, 2024
We are obviously disappointed to read this and a little surprised. During an extended stay, our housekeeping team will refresh the room every day and do an extended clean every three days or at our guests request. We cannot stress enough that we do not have any hidden or extra fees, nor did any charges appear on your bill. Our team, especially our front desk team are consistently praised for their high level or service and dedication. We would interested in speaking with you further, if you are open to this, please reach out to the hotel and ask to speak with the Duty Manager or Guest Services Manager.

8/10 Good

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, really enjoyed the Vista 18 with its Happy Hour bites and drinks amd great view!
Stayed 2 nights in Feb 2024
Response from K Taylor - Duty Manager on Mar 10, 2024
Happy to hear it was a good stay and that you got to enjoy a meal or two up in Vista 18. Thank you Alain!

6/10 Okay

David, Calgary

Traveled with family
Disliked: Staff & service
Restaurant was terrible, food not good, service okay
Stayed 3 nights in Dec 2023
Response from Vista 18 Management on Mar 10, 2024
We are saddened to hear that and are interested in speaking in more detail about your experiences in our restaurant. If you are open to this, please reach out to our Vista 18 management team.

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Feb 2024
Response from K Taylor - Duty Manager on Mar 10, 2024
Thank you Bianca!

10/10 Excellent

Odette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy, comfortable, quiet.
Stayed 2 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 3, 2024
Short, sweet and to the point.... thank you Odette! We are so pleased you enjoyed your time with us.

6/10 Okay

Harpal

Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Mar 22, 2024
Hi Harpal, we are a bit disappointed to see a lower score. If there is anything you would like us to know about your stay, please reach out to us.

10/10 Excellent

Dale, Saskatoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great as well as rooms. Not enough parking.
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Mar 2, 2024
Great to see you enjoyed your room and found our team to be welcoming. Parking can be tight on busy weekends, but we will always have enough for our guests and we do offer valet services to make things easier. Thank you for the great rating Dale!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 29, 2024
Thank you Sarah!

8/10 Good

Lesli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was a great place, adult pool hours and limiting the use of the hot tub for adults would have made it more enjoyable and relaxing.
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 2, 2024
So pleased to see you had a memorable experience with us Lesli. We have certainly thought about "adult only" hours for our pool facilities and I will be passing along your comments to our operations team.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great manager. Genuine and friendly
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Mar 2, 2024
Happy to hear one of our managers was able to take such good care of you during your stay. Thank you for choosing to stay with us.

10/10 Excellent

Nicola

Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Mar 22, 2024
Thank you Nicola!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Feb 29, 2024
Thank you Tiffany!

10/10 Excellent

Lianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing! Room was modern and very clean and quiet!
Stayed 2 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 25, 2024
We really do have an amazing team here and we are so happy that it showed. Thank you for choosing to stay with us and for the great rating Lianne!

8/10 Good

Clarence

Stayed 2 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 22, 2024
Thank you Clarence!

10/10 Excellent

Laura

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff here are so friendly and accommodating. Always a great stay!
Stayed 4 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 25, 2024
We are beyond happy to hear that. Thank you for returning to us Laura!

10/10 Excellent

Azam, VANCOUVER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay
Stayed 2 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
We are all so happy to hear that. Thank you Azam!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Feb 23, 2024
Thank you Jennifer!

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
Short and sweet and to the point.... thank you Jacob!

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Chateau Victoria. The staff were amazing and friendly. The pool was a definite hit. We had breakfast at Vista 18 and it was delicious. We would definitely stay there again.
Stayed 9 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
Beyond happy to hear it... thank you Christina!

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
Thank you for choosing to stay with us Jean!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was fun
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
So happy to hear that! Thank you Hannah.

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the updated rooms. Hotel was fairly quiet and super clean! The staff were so nice and accommodating- the shuttle was a nice feature. Would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
So happy to hear it. We look forward to being able to welcome you back in the near future. Thank you Olivia!