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Rating 10 - Excellent. 1037 out of 1576 reviews" "
I thought we would have a view. We were. on the 5th floor with a view of a building and a parking lot. Not really an effort to accommodate us. The food at the Vista 18 the first night was sub standard for price part of my husbands meal was inedible. it was obvious but server did not ask how his meal was. Same as his breakfast.
the TV program was not user friendly. I will not pay $25 to rent a 20 year old movie. The screening from a personal device was impossible to figure out. and the regular programing was a pain in the ass to use as well. I know this Hotel was one of the affordable Hotels downtown Victoria. This is just room rental and nothing else. The best part of our stay was the Shuttle drivers. Jessie, Dave and Glen. Our stay cost us $950 for 3 days. Not worth it. We will not return
A great choice for staying in Downtown Victoria. The property is nicely updated and the location is among the best for proximity to great restaurants and shops. Our room was spacious and the beds were really comfortable. The front desk was well-staffed and even though it was Spring Break and the hotel was busy, there was no wait to check-in. The front desk staff were absolutely five stars and the best of any hotel I have stayed at in Victoria. I definitely recommend the Chateau Victoria for downtown stays in Victoria.
The staff are extraordinary, we were impressed with how friendly and helpful they were. From the front desk person to the cleaners everyone was courteous. Thanks for a great stay
Gordie
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 26, 2024
Thank you so much for the kind words about our team. They really are amazing. So pleased it was a good stay. We hope to see you again soon Gordie!
Really nice hotel and the staff is so nice! A bit loud if you stay on a weekend because there’s a night club really close.
Sandra
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 19, 2024
So pleased to hear our team was able to take such good care of you. We apologize for the city noise, we do our best to mitigate it, however some nights (especially on a holiday weekend) it can be a busy place around this neighborhood. Thank you for the great rating.
Loved the location, close to the harbour & so much dining & entertainment including walking paths through beautiful gardens, parks & ocean front. Staff were so friendly. Room was huge with balcony, kitchenette. Price was much more affordable than other hotels in area. Clean, comfortable, lovely pool & hot tub.
Kimberley
Stayed 3 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
Sounds like it was a great stay. Thank you Kimberley! We hope to be able to welcome you back in the near future.
We enjoyed our stay, staff were all friendly, location was excellent. Except for the room we were assigned, the view was blocked by the glass roof of the entrance to the lobby of the hotel. All we see are the moss buildup and a peep view of the sky. Other than that, everything was excellent.Thanks to the front desk staff for all their help with our needs.
Ma Teodora
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
So pleased to hear our team was able to make you feel so welcome. Thank you for choosing to stay with us.
10/10 Excellent
David, Surrey
Mar 12, 2024
David
Stayed 1 night in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
This hotel is such a gem! Great service by the entire team throughout our stay from front desk to housekeeping, parking valet to Vista 18 restaurant. Room was comfortable and complimentary valet parking made coming & going very easy when travelling with my senior parents.
ALEXANDRA
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
What a great review! Thank you Alexandra! We are so happy you had a memorable stay with us and that our team was able to take such good care of you. We look forward to you next visit.
Staff were great! The parkade is small so may not get a spot if late check in.
Rooms need a face lift but still OK. Views are great and can’t beat location. They do have a free shuttle for the downtown core so that is convenient if you are not in the mood for walking.
Evanka
Stayed 2 nights in Mar 2024
Response from K. Taylor - Duty Manager on Mar 16, 2024
So pleased you had a good stay with us. Thank you Evanka!
Response from K Taylor - Duty Manager on Mar 10, 2024
Thank you Cathy! We are glad you think so.
4/10 Poor
Rebecca
Mar 4, 2024
Disliked: Cleanliness, staff & service
Stayed 8 nites at the Chateau Victoria in Victoria BC. After 2nd day the front desk staff were rude. During the stay the housekeepers intermittently cleaned the Suite. The hotel added extra charges/fees to the bill-watch out for hidden fees! Would not stay there again nor would I recommend the hotel. Unfortunately it put a major damper on our vacation in Victoria Canada.
Rebecca
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 9, 2024
We are obviously disappointed to read this and a little surprised. During an extended stay, our housekeeping team will refresh the room every day and do an extended clean every three days or at our guests request. We cannot stress enough that we do not have any hidden or extra fees, nor did any charges appear on your bill. Our team, especially our front desk team are consistently praised for their high level or service and dedication. We would interested in speaking with you further, if you are open to this, please reach out to the hotel and ask to speak with the Duty Manager or Guest Services Manager.
Everything was very good, really enjoyed the Vista 18 with its Happy Hour bites and drinks amd great view!
Alain
Stayed 2 nights in Feb 2024
Response from K Taylor - Duty Manager on Mar 10, 2024
Happy to hear it was a good stay and that you got to enjoy a meal or two up in Vista 18. Thank you Alain!
6/10 Okay
David, Calgary
Traveled with family
Mar 4, 2024
Disliked: Staff & service
Restaurant was terrible, food not good, service okay
David
Stayed 3 nights in Dec 2023
Response from Vista 18 Management on Mar 10, 2024
We are saddened to hear that and are interested in speaking in more detail about your experiences in our restaurant. If you are open to this, please reach out to our Vista 18 management team.
Staff was great as well as rooms.
Not enough parking.
Dale
Stayed 1 night in Feb 2024
Response from K. Taylor - Duty Manager on Mar 2, 2024
Great to see you enjoyed your room and found our team to be welcoming. Parking can be tight on busy weekends, but we will always have enough for our guests and we do offer valet services to make things easier. Thank you for the great rating Dale!
Over all was a great place, adult pool hours and limiting the use of the hot tub for adults would have made it more enjoyable and relaxing.
Lesli
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Mar 2, 2024
So pleased to see you had a memorable experience with us Lesli. We have certainly thought about "adult only" hours for our pool facilities and I will be passing along your comments to our operations team.
We had a fantastic stay at Chateau Victoria. The staff were amazing and friendly. The pool was a definite hit. We had breakfast at Vista 18 and it was delicious. We would definitely stay there again.
Christina
Stayed 9 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
Loved the updated rooms. Hotel was fairly quiet and super clean! The staff were so nice and accommodating- the shuttle was a nice feature. Would definitely stay here again!
Olivia
Stayed 3 nights in Feb 2024
Response from K. Taylor - Duty Manager on Feb 20, 2024
So happy to hear it. We look forward to being able to welcome you back in the near future. Thank you Olivia!