Ratings based on 644 Verified Reviews

3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Satisfactory stay. Could clean better, but I was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island

central

Posted Oct 14, 2017
Cons: window shears could be more obscure
Room, pleasant and contents more than adequate for an over night stay
3 out of 5
Recommended
for Other
by A verified traveler

Posted Oct 9, 2017
The service was ok. Nothing to “whoa” about. Requested for a late checkout, but was refused. Some hotels in downtown accommodated marathon runners who could not checkout by 11am.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, BC

Nice hotel close to downtown

Posted Sep 28, 2017
Pros: Convenient location
Cons: Can't think of anything
Location: Close to downtown, with restaurants and a major shopping centre nearby.
Clean, comfortable room. The king size bed was very comfortable, and the bathroom was very spacious. The free breakfast had a lot of variety and was kept well stocked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Victoria B.C.

Pretty good hotel, close to mall and food

Posted Sep 23, 2017
Pros: Free parking and WiFi
Cons: The buffet could use a major improvement.
Location: Mall, food/restaurants, park.
A typical 3 star hotel. The buffet was ok, but not the greatest selection. The bed was also pretty good, but pillows were semi flat. Overall if on a budget, good hotel to stay at, with free parking and WiFi.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby, B. C.

Posted Sep 17, 2017
Nice room - comfortable and clean. Bed excellent. Need shower grab bars, tub mat and higher toilets, as do many hotels. This is for the comfort and safety of older people.
3 out of 5
by A verified traveler from San Diego, CA

Average

Posted Sep 16, 2017
Pros: Easy to find location within 2 miles of downtown Victoria and with free parking & breakfast
Cons: Relocating billboard!!!!!!!
Location: Butchart Gardens are incredible! Downtown wharf area with Empress Hotel, Fisherman's Wharf for casual, but good food and views, Fisgard Lighthouse
Reserved room with 2 queen beds. Those rooms are in "the tower" which backs to Blanchard St/aka Hwy 17. Rooms had traffic noise and electric scrolling advertisement sign directly outside resulted in flashing color lights in room, even with black out shades. Moved into main building the next morning and with 2 double beds which was much quieter. Rooms looked clean on surface, but dirty under the beds/dust ruffle. Breakfast crew were friendly.
2 out of 5
by A verified traveler

not recommended

Posted Sep 13, 2017
Hotel situates in a considerably good location closes to the downtown area; fairly clean condition throughout the hotel; even though reception service is not the best, the staffs in the breakfast session provide excellent morning welcoming service, definitely a credit to the hotel; however, very upset about the room service and very limited in-room supplies, no drinkable water provided, not even complimentary water, neither a kettle...overall, NOT recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from cranbrook

Great location for us

Posted Sep 8, 2017
Pros: Value
Cons: More room for breakfast
Location: Beautiful city and reasonably close to the harbour
Really nice breakfast, but keep there early. Good value for the money
2 out of 5
by A verified traveler from chilliwack

Below average Hotel

Posted Sep 5, 2017
Staff not very helpful. Breakfast very mediocre.Lots of maintenance issues .