Ratings based on 706 Verified Reviews

3.5 out of 5
77% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

OK hotel but not easy to find and very small

Posted Aug 23, 2017
Pros: breakfast
Good location and OK hotel but not easy to find and very small. good breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Location of the hotel was very convenient and easy to find. Breakfast was very good too with wide variety of coffee. The rooms are tiny.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

easy, short walk to Victoria Stn & Coach.

Posted Aug 17, 2017
Pros: proximity to Vic.Stn. which was the one most convenient for my short stay in the city.
Cons: better pillows, more closet amenities.
Location: walking distance to Buckingham Palace, Tate Britain.Very accessible to buses and underground systems.
overall, okay. For a longer stay, this would not be recommended as room is small with little closet space to hang clothes or put away in a drawer; pillows feel worn thin and request for extra pillow was not met by night staff. Bathroom space size is more than bedroom; some mildew needs to be removed.Room was for 2, so don't know what family-size room would be like. Good breakfast and dining room staff but crowded if most users decide to breakfast about the same time.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario, canada

Close to train station

Posted Jul 31, 2017
Easy for shopping, transportation, eating. But a bit too humid without air conditioning.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location

Posted Jul 27, 2017
Pros: Location.
Located 5 minute walk from the Victoria train and bus terminal, we caught the bus from Heathrow and this was an easy walk with bags. Also 10 minute walk to Buckingham Palace, supermarket around the corner was very handy. The included breakfast was very basic, continental.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
2 out of 5
by A verified traveler

Bad choice

Posted Jun 8, 2017 on Orbitz
The location was OK - near Victoria Station - but the room was tiny, shabby, with spots on the rug, needed paint, and the bathroom had a terrible smell of damp. Never again!
4 out of 5
by Jiekai

Okayish rooms.

Posted May 23, 2017 on Hotels
Helpful and attentive front desk staff. The hotel's management could do better to pay attention to some room details though. Basement rooms have a slightly stale smell. No clear instructions on how to use the in-room safe. Shower only has shampoo but no soap. But overall, an acceptable place to rest for an early flight out the next morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
location to victoria was perfect. staff were very helpful
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 7, 2017 on Hotels