Ratings based on 897 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Oct 22, 2017
Pros: It was clean and cozy, the bar was easy to have a meal and a drink in. The bartender Paulie was a nice fellow, and the Bar girl Randy was a delight.
I booked last minute and they were very gracious towards me when I came in.
for Everyoneby A verified traveler from Courtenay
Great price. Good location.Posted Oct 20, 2017
Our Expedia rate was a great price, the lowest we have paid at this hotel. We like the hotel location and the pub upstairs because of the good food and live entertainment on weekends. A short cab ride took us downtown. Our room was quite dry but next time we will try the fan. We'll be back.
by A verified traveler
No thanksPosted Oct 8, 2017
I will never stay at this hotel again. As soon as I walked in all I could smell was urine. The bathroom smelled as well. There were stains on the towels and the floor. This hotel needs a drastic renovation!! The price that I paid for this room was way more than should have been charged!
for Everyoneby A verified traveler from saskatoon
Wonderful staff!Posted Oct 2, 2017
Pros: Very friendly staff. Great location.
Location: Close to the water. Lots of restaurants around. Easy to get downtown.
Lots of parking. Clean room. We had a junior suite. We could have prepared meals if we wanted to. Full size fridge. Good restaurant in the hotel.
for Everyoneby A verified traveler from Port Alberni
easy access to downtownPosted Sep 30, 2017
I was very happy that I found this hotel my aunt told me to look up hotels on the gorge cause it would be a little cheaper. This trip was for me and my daughter. We have had a rough year with me separating from my husband so I really wanted to treat my girl with a mother daughter weekend. I booked the hotel and we planned our trip. Thank you expedia for helping me book the room
for Couplesby A verified traveler from WA
the area were this Hotel is good.Posted Sep 28, 2017
Pros: the area.
Cons: free breakfast!
was our first time in Victoria, we enjoy the trip!
for Everyoneby A verified traveler from Vancouver Island
Just outside of downtown proper in treed areaPosted Sep 26, 2017
Pros: There's a clean carpet, clean bathroom, a comfy bed. Good food in the restaurant. Stairs not too challenging to first floor rooms.
Location: 5 minutes from shopping malls, next to park by sea waterway, just outside downtown bus/high traffic noise. Ferry/airport highway 10 minutes away.
Our room directly under the restaurant was treated to about 50 chairs scraping above as a tour group breakfasted and left between about 7 and 8am. Dinnertime scrapes weren't so bad. The dining room caterer's server was overextended working breakfast alone, we observed, although she was gracious and efficient while we were there.
for Everyoneby A verified traveler from surrey bc
Close to downtown VictoriaPosted Sep 24, 2017
Location: Empress hotel, parliament building, dinner at harbor restaurant
Beds are very comfortable. No elevator for handicapped people.
for Everyoneby A verified traveler
Good central location , clean.Posted Sep 14, 2017
My stay here was 4/5. I had a room next to the pub with a live band which was a bit noisy but to be expected on a Friday night. I missed being able to have fresh air as the window doesn't open. Also understandable as the general walkway goes past the windows on all three floors. Other than that , the staff was courteous and room clean.
for Everyoneby A verified traveler from Vernon, B.C.
Nice hotel, Close to downtownPosted Sep 13, 2017
Pros: Close to downtown. Front desk clerk gave us some hints on where to visit.
We were only there for 1 night. Clean hotel and it was close to downtown.