Ratings based on 1,502 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from tennessee

Not worth $400.00 per night

Posted Oct 12, 2017
I was looking forward to seeing the beautiful inner harbor from our room. Upon checking in, we were informed that we would have a 22$ per day charge to park our vehicle. This is totally unacceptable and should have been complementary with our room rate. So we paid an additional 88$. We get to our room only to see 2 small windows that open 3-4 inches and both angled out so that you could not hold a phone out with both hands to take a picture. I had to hold my I phone out the window to take a picture with one hand as the glass was dirty and would have been blurry if taken through the glass. I have stayed in all inclusive hotels for the same price with full balcony’s overlooking the ocean with no obstructions. Research your hotel thouroughly people. And ask about parking, views and their space, breakfast etc.
Comment from Hotel Management
Oct 24, 2017 by Joanne Irvine, Hotel Management
Dear Cindy, I’m so sorry to hear that your view fell below your expectations. We have many different views available, please never hesitate to reach out to our team if ever there is anything that we can do to make your stay more comfortable. We truly hope to have the opportunity to welcome you back. Sincerely, Joanne Irvine Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice beach view

Posted Oct 6, 2017
Quiet and comfortable. The room has a beach view, Boat, building on the other side and plane. The breakfast was great.
Comment from Hotel Management
Oct 24, 2017 by Rachael Hannay, Hotel Management
Dear Sophie, Thank you for your review. I'm glad to hear that you enjoyed your beautiful view, and breakfast in LURE Restaurant. Please come back soon! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Gorgeous views of the harbour

Posted Oct 5, 2017
Pros: Great location. Close enough to downtown to walk but quiet.
Cons: The restaurant is good, but a little pricey.
Location: There's a nice walk along the water, or you can walk across the bridge and right into Chinatown, Government Street, museums and cool shops
The hotel is across the harbour from downtown and the parliament buildings. A quick walk across the bridge and you're there. Or you can sit inside and watch float planes land on the water in front of you. It was very peaceful.
Comment from Hotel Management
Oct 24, 2017 by Rachael Hannay, Hotel Management
Dear Rory, Thank you for staying with us. I'm very happy to hear that you enjoyed our peaceful yet convenient location. We look forward to welcoming you back for your next visit to Victoria. Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, Ont

Good hotel,

Posted Sep 18, 2017
Clean (new) staff helpful and pleasant, food excellent, hotel clean, even theroom cleaning staff were very pleasant and helpful.
Comment from Hotel Management
Sep 22, 2017 by Front Office Manager, Hotel Management
Thank you for your kind comments about our Housekeeping team. I'm very glad to hear that you enjoyed your stay! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great all around night

Posted Sep 13, 2017
We enjoyed every moment Location and room the best Staff friendly and so accommodating Only complaint Stain on one of the sheets but otherwise excellent
Comment from Hotel Management
Sep 22, 2017 by Front Office Manager, Hotel Management
I'm very happy to hear that you enjoyed your stay. Thank you for your kind comments about our fabulous team. We look forward to welcoming you back! Sincerely, Rachael Hannay Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chestermere

****

Posted Sep 11, 2017
Great hotel, close to everything. Hotel shuttle was amazing. Walking distance to most ammenities.
Comment from Hotel Management
Sep 12, 2017 by Front Office Manager, Hotel Management
Dear P, Thank you for your review. I'm very happy to hear that you enjoyed our convenient location. We hope to see you again soon! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Harbor Lights

Posted Sep 6, 2017
Wonderful, wonderful,wonderful as Art Linkletter would say...to view Victoria and the activity in the harbor. Beautiful at night, the city lights. Loved the walk along the. harbor. Desk staff when we arrived in the evening was very good just full of warmth and information. Day staff at the desk was not as good and would be a negative if everyone & everything else wasn't fantastic.
Comment from Hotel Management
Sep 12, 2017 by Front Office Manager, Hotel Management
Dear Wendi, I'm delighted to hear that you enjoyed our beautiful harbour front location. We look forward to seeing you again! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Fantastic ocean view with downtown Parliament view

Posted Sep 5, 2017
Pros: location location location
Cons: nothing
Location: excellent location walking distance to downtown
My wife and I had an amazing stay at the Delta. I called the hotel a day before check in to request highest floor with no pets. My wife is extremely allergic. The Delta gave us Room 630. What a view, no pets odor very clean and quiet the only noise is when the ferry boat arrives and depart with a horn which you can barely hear when windows are closed.Our linens were changed daily as requested, bed was comfortable to both of us. Bathroom utilities are replaced daily. Shower pressure is very strong. The house keeping staff is highly commendable.We went out to church and then had dinner afterwards. The Delta provided us with Mercedez Benz van as a complimentary shuttle to and from the hotel. The concierge dept is highly commendable.Very courteus and helpful staff. We booked a Club room so we got both breakfast and dinner included. The Club staff is very nice and refills food as fast as it is being consumed.Kudos to the Club staff. The gym is very nice, spacious and clean, pool and spa was excellent. Shower bathrooms were clean with towels available.The Delta sits accross the inner harbor with walking/running trails paved the shorelines. Very relaxing to sit at the Songhee view deck watch the seaplanes, boat, ferrries dock and aboveall there is a water taxi terminal at the Delta . We did mostly walking to the downtown area when we have time. We took Big Bus hop in hop off tour and the Delta is the number 2 stop. The Delta is the BEST Marriott hotel we ever stayed.
Comment from Hotel Management
Sep 12, 2017 by Front Office Manager, Hotel Management
Dear Don, Thank you for your kind review. I'm very happy to hear that you and your wife enjoyed a relaxing stay with us. I very much appreciate your kind comments about our Housekeeping and Club Floor Lounge teams. We very much look forward to welcoming you back. Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Posted Sep 2, 2017
Pros: The location, the staff
A very nice hotel directly on the pathway around the bay. Very good for morning stroll or jogging. The restaurant has a magnificent view of the parlement and the bay. The food is good. The staff is efficient and always smiling. The hôtel is very well situated to Visit the surroundings of Victoria. Highways are close by. The roms are spacious, clean and confortable. The view on the Harbor is spectacular, the illumination of the parlement on the other side of the bay looks like a postal card. I would recommand this hôtel to my friend who usually go to the Empress. this side of the bay is very quiet.
Comment from Hotel Management
Sep 12, 2017 by Front Office Manager, Hotel Management
Dear Joyce, I'm delighted to hear that you enjoyed your stay with us, in particular, the beautiful view from our side of the harbour. We look forward to welcoming you back! Sincerely, Rachael Hannay Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton p

Nice and comforting hotel.

Posted Sep 1, 2017
The hotel staff were very welcoming, while the rooms were clean and comfortable for my family. The hotel was in walking distance to downtown area.
Comment from Hotel Management
Sep 1, 2017 by Front Office Manager, Hotel Management
I'm delighted to hear that your family had a comfortable stay, and that our team provided a friendly welcome. Thank you for staying with us! Sincerely, Rachael Hannay Front Office Manager