Ratings based on 646 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tsawwassen

Great hotel and staff

Posted Jan 30, 2017
All the staff was friendly and helpful. When we were going to dinner, they offered to drive us in the shuttle and call them to be picked up! Was wonderful service! Will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great sitting areas

Posted Jan 27, 2017
Location: Restaurants and shops are a short walk across a bridge. The city is spread out around the harbor with nice walking areas.
Nicely appointed hotel with great views of the harbor and surrounding city. Rooms are clean, staff is friendly and helpful. Lobby is spacious with a fireplace and an adjacent outside sitting area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great views, isolated from the noise

Posted Jan 18, 2017
Came for an overnight business trip and decided to try this place for the first time. Was upgraded to a room facing the bay. Beautiful. Room was clean, spacious and bed was comfy.
3 out of 5
by A verified traveler

Not worth the expense

Posted Dec 28, 2016
Pros: The noon check-out time was nice.
Cons: The bed was terrible. I am still sore! Everything else was fine, but it was an old, used-up mattress and pillows.
Location: Central location. 10min walk to downtown.
We stayed 2 nights. The total was over $600, including parking and pet charges. It was not worth the $$ considering the bed was terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo

Very nice hotel.

Posted Dec 27, 2016
Pros: Excellent desk staff, good restaurant. LURE.
Location: So much to do in downtown Victoria. Yet, the Hotel is set is a quiet park setting. Very nice.
We had an outstanding view of the BC Legislative buildings lit for the Holidays. Beautiful site. Ships coming and going, duck and seagulls. Quiet setting but very close to downtown Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Gorgeous view

Posted Dec 25, 2016
There was a great view of the water front from every window of the room, also this week was very big and we love the two bedroom part.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beautiful view

Posted Dec 21, 2016
Nice facility. Opted for "green" service. No maid service. Didn't mind no clean towels but missed clean glassware, coffee etc. would not do again Loved inner harbor view with holiday lights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Nov 14, 2016
Front desk staff were amazingly friendly and helpful. Can only want for bathrobes in rooms. Other than that a lovely, cozy room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2016
not bad but marred by a washbasin backup in bathroom which made it unusable on waking.fixed later in day but too late.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to downtown

Posted Oct 24, 2016
Breakfast was very good. Nice view of the harbour from waterside room