Ratings based on 1,458 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Razzle Dazzled

Posted Aug 18, 2017
We had such a lovely experience at this hotel. As a party of eight with three children we were delighted with the friendly, gracious service of all the staff and the cleanliness of the rooms. The pool was a big hit for the little ones and the walk into town for all the tourist activities very comfortable. The extra treat was the little water taxi that comes right to the hotel. The biggest surprise was room service arriving with all sorts of kid yummy goodies with a thoughtful note saying " enjoy this time with your grandchildren." This was above and beyond and will be remembered. Thank you to Karen and all the amazing staff. You served your guests well and we felt spoiled!
2 out of 5
by A verified traveler from kelowna Bc

Filthy

Posted Jul 28, 2017
Pros: Not much
Cons: Cleanliness
Location: Great location close to restaurants and shops.
Spent 3 nights and were very disappointed. The restaurant is filthy! Tables sticky...windows haven't been cleaned in a long time. Floor was dirty and the furniture couldn't have more stains! Grubby place inside and out. Won't be going back there. How can they call themselves a resort?
4 out of 5
Recommended
for Everyone
by A verified traveler from Studio City, CA

Beautiful hotel overlooking water

Posted Jul 23, 2017
Pros: Location, View, Amenities, Personnel
Cons: Earlier breakfast time in restaurant
Location: Parliament building, Museum with IMAX theater, Empress Hotel, Shopping Mall, Restaurants
Great location in Victoria. Easy walking distance to town. Very nice staff.
Comment from Hotel Management
Jul 27, 2017 by Joanne Irvine, Director of Operations, Hotel Management
I'm delighted to hear that you enjoyed our beautiful and convenient location. Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Awesome view of the ocean

Posted Jul 8, 2017
We had a wonderful stay staff were very friendly great location great view
Comment from Hotel Management
Jul 11, 2017 by Morgan Watts, Front Office Supervisor, Hotel Management
Thank you for your review! I'm delighted to hear that you enjoyed the friendly service from our team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delta, BC

Best Place to stay in Victoria Harbour

Posted Jul 7, 2017
Pros: Everything. The bed was amazingly comfortable and the best pillows.
Cons: A Gift Shop
Location: Water Taxi/Ferry's are a convenient and fun way to get around and see the harbour points. They also have tours.
This Hotel/Resort is fantastic. We have stayed there for Canada Day weekend for 3 years in a row. It has a fantastic Spa for his and hers massages and pampering, the "LURE" Restaurant and Lounge has the most amazing food, top notch service and stunning view from the inside and outdoor patio. From the front desk service and all LURE Staff (especially Trevor the Assistant Manager) they really want your stay and experience to be the best it can be. The hotel is fully equipped with pretty much anything you want and if it does'nt have what you need, you can walk to the downtown area in 5 minutes or take the Water Taxi to the Harbour. Concierge is full of ideas and suggestions. This is also a family friendly/pet friendly hotel - with an indoor pool and many activities for the kids, and lots of places to walk your dog. We will be back again next year! Thank you to all staff at the Delta Hotels by Marriott Victoria Ocean Pointe Resort. You made our weekend.
Comment from Hotel Management
Jul 11, 2017 by Rachael Hannay, Front Office Manager, Hotel Management
Thank you for your kind review Kari! I look forward to sharing your comments with Trevor, and the rest of our team. I'm happy to hear that you had a great stay. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

great location, very nice surroundings

Posted Jul 1, 2017
Pros: newer
Cons: pricing and interiour decorations in 811
Location: walk downtown no problem, water taxi out front
very much enjoyed our stay, basic rooms not that special but ok. we upgraded to loft suite for patio which is more a patio for exterior room # was 811 adjoining 813. So the suite is kind of thrown together. upstairs in bedroom is nice but downstairs is dry dry. the ocean view side might be better. Although everything including restaurant was good i wouldnt stay again unless it was a very good deal as no decks. For the $ theirs better.
Comment from Hotel Management
Jul 11, 2017 by Rachael Hannay, Front Office Supervisor, Hotel Management
Thank you for your feedback. I’m happy to hear that you enjoyed our location and dining in LURE Restaurant. We hope to welcome you back.
2 out of 5
by A verified traveler from Alberta

Over priced, no different then a best western

Posted Jun 30, 2017
It's a hotel, Lots of great places near by including rooms for a lot less. Spend your money on checking things out rather than an over priced room. Don't expect friendly or prompt service in the hotel restaurant and bar either. If you can get a room under $200 a night then I'd go back.
Comment from Hotel Management
Jul 27, 2017 by Joanne Irvine, Director of Operations, Hotel Management
Thank you for staying with us. Your feedback is valued and appreciated. We hope to have the opportunity to welcome you back, as I am confident that we can provide an exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Cons: No newspapers available at breakfast -- due to reducing carbon consumption !! ??
Pleasing waterfront location with plenty of harbor sights. particularly enjoyed the water taxi travel around harbor locations
Comment from Hotel Management
Jun 7, 2017 by Rachael Hannay, Hotel Management
Thank you for your wonderful review! Rachael Hannay, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
Good location, great view, great staff. Cleaning can improve
Comment from Hotel Management
Jun 9, 2017 by Justin Foisy, Hotel Management
I’m happy to hear that you enjoyed our location and the friendly service from our team. I would love to discuss your concerns with you. Whenever you have a moment, please feel free to email me at Justin.foisy@deltahotels.com so that I may better understand your experience. Sincerely, Justin Foisy, Executive Housekeeper
5 out of 5
by Geraldine

Great stay

Posted May 17, 2017 on Hotels
Great location, great views and updated rooms.