We stayed at the second floor last weekend and woke up with heavy hammering noise from upstairs Sunday morning at 9:30am. This was totally unexpected from this hotel as the noises continued for another half an hour at which point we decided to check out. Construction noises were coming from just one floor above (3rd floor).
Comment from Hotel Management
Dec 13, 2016 by DoubleTree Management , Hotel Management
Thank you for taking the time to write a review about your recent stay. There was a miscommunication amongst our team which led to the work being done on the floor above and for that, we are truly sorry. As soon as we were made aware of the noise we contacted our team and asked them to stop immediately, they obliged. We understand that you may not want to stay with us again, and we hope that your next visit to Victoria will be a more enjoyable one.