Exterior

Reviews of DoubleTree by Hilton Hotel & Suites Victoria

4 out of 5
DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1006 reviews" "
Rating 8 - Good. 279 out of 1006 reviews" "
Rating 6 - Okay. 58 out of 1006 reviews" "
Rating 4 - Poor. 37 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrea L

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: Convenient location Comfortable beds Clean rooms Valet attendants were kind and respectful Cons: Parking is double priced from other locations Must use their valet service so you have to wait when you leave, wait when you come back and feel obligated to tip Front desk staff was cold and aloof. This would've been our new go-to hotel except for the forced valet parking and rather rude front staff.
Stayed 3 nights in Mar 2024
Response from GSM on Mar 26, 2024
Thank you for taking the time to complete our survey and provide us with your feedback. Your feedback allows us to make improvements, ensuring our guests receive the service they deserve. I apologize if there was any confusion about our parking facilities. Our valet parking is priced similar to the surrounding hotels and is completely optional as there is both street parking and parking garages available in the vicinity. Valet parking and prices are also listed on the landing page of our website for you to view prior to your arrival. Thank you very much for your valuable feedback regarding your recent stay with us.

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff, clean. Parking is pricey, as only option is valet @ $30 a day.
Stayed 2 nights in Mar 2024
Response from GSM on Mar 25, 2024
Thank you for the review, we appreciate your feedback, and we are pleased you had an enjoyable stay. We hope to see you again in the future.

10/10 Excellent

Michelle, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on Mar 20, 2024
We appreciate your wonderful review and hope to see you again.

8/10 Good

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool. Otherwise very sweet spot!
Stayed 1 night in Mar 2024
Response from GSM on Mar 18, 2024
Thanks for the review, we are pleased you enjoyed your stay!

8/10 Good

Jolie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Room was clean and the location was very central.
Stayed 2 nights in Mar 2024
Response from GSM on Mar 17, 2024
Thank you for the lovely review, we appreciate your kind words.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the gorgeous views and location. The staff was great as well
Stayed 2 nights in Mar 2024
Response from GSM on Mar 17, 2024
We appreciate your kind words and are very pleased you enjoyed your stay! Hope to see you again soon!

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GSM on Mar 10, 2024
Thank you for staying with us. We are happy to hear that you enjoyed our great location.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from GSM on Mar 20, 2024
Thank you for the excellent review! We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GSM on Feb 27, 2024
Thanks for the 5 out of 5 rating! We appreciate your business and hope to see you again.

10/10 Excellent

Cara

Stayed 1 night in Feb 2024
Response from GSM on Mar 20, 2024
We are so glad you enjoyed your stay with us. Looking forward to seeing you again!

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Central witg some great views
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thanks for staying with us, we appreciate your business.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thank you!

8/10 Good

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a good hotel to stay but not excellent! honestly, was below our expectation for a Hilton brand and for the $ amount we could get better room service. Usually, under a regular reservation of this hotel, there is no parking( you have to pay 30 tax for the only available valley parking) and no breakfast are included. I was surprised, when I found the room facilities extremely basic, no toothbrush or toothpaste, no cotton slippers or towel rob. So for what we paid for a night the available room convenience products were way too limited. Staff were very friendly and attentive, and if there was a complain they would do their best to accommodate guest’s needs. Thanks team!
Stayed 2 nights in Feb 2024
Response from GSM on Feb 26, 2024
Thank you for your feedback. We have amenities like toothbrush or toothpaste, robe etc. available on request. Should you choose to stay with us again please just call the careline and we are happy to assist with guest requests for additional room amenities.

10/10 Excellent

Dellasue, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, can walk everywhere
Stayed 2 nights in Feb 2024
Response from GSM on Feb 21, 2024
Thank you for reviewing your stay with us. We are pleased to hear that you enjoyed our great location in the heart of Victoria. See you next time!

10/10 Excellent

Media

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GSM on Feb 26, 2024
Thanks for the great review!

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities
Stayed 4 nights in Feb 2024
Response from GSM on Feb 19, 2024
We are pleased you enjoyed our convenient location. Thanks for taking the time to review your stay with us.

8/10 Good

Jenny

Stayed 3 nights in Feb 2024
Response from GSM on Mar 20, 2024
Thanks for reviewing your stay with us. We hope to be able to wow you next time.

10/10 Excellent

GENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from GSM on Feb 11, 2024
We are pleased you enjoyed our convenient location and hope to welcome you back on your next visit.

10/10 Excellent

You

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks good
Stayed 1 night in Feb 2024
Response from GSM on Feb 4, 2024
Thanks for staying with us and for sharing your feedback. We hope to welcome you back next time!

8/10 Good

Glen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Fine
Stayed 2 nights in Jan 2024
Response from GSM on Jan 28, 2024
We appreciate you choosing to stay with us and hope to welcome you back next time.

10/10 Excellent

Dayle

Stayed 1 night in Jan 2024
Response from GSM on Jan 17, 2024
Thanks for the wonderful review, we hope to see you again!

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSM on Jan 15, 2024
Thanks for your review, we appreciate your business!

10/10 Excellent

Tingwei Mckelly

Traveled with family
It’s just beautiful annd clean inside out . Definitely come back again ❤️
Stayed 1 night in Jan 2024
Response from GSM on Jan 14, 2024
Wow thanks so much for the lovely review! We hope to see you soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSM on Jan 14, 2024
Thanks for the wonderful review!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GSM on Jan 11, 2024
Thank you for your review of a recent stay with us. We hope to welcome you back again in the future.

10/10 Excellent

Jameson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSM on Jan 8, 2024
Thank you for the outstanding review!

10/10 Excellent

brad

Traveled with family
Liked: Amenities
Is a great location
Stayed 3 nights in Dec 2023
Response from GSM on Jan 7, 2024
Thank you for reviewing your stay with us!

8/10 Good

Mayank

Stayed 2 nights in Dec 2023
Response from GSM on Jan 23, 2024
We appreciate your business and hope to be able to welcome you back next time.

8/10 Good

Don

Stayed 4 nights in Dec 2023
Response from GSM on Jan 7, 2024
Thanks for staying with us!

10/10 Excellent

Glenn

Stayed 1 night in Dec 2023
Response from GSM on Jan 21, 2024
Thank you for the great review! We hope to welcome you back soon.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay. Staff were terrific, room was very comfortable. No issues.
Stayed 1 night in Dec 2023
Response from GSM on Jan 5, 2024
Thank you for your feedback. Hopefully we can wow you next time.

10/10 Excellent

kezia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GSM on Jan 5, 2024
Thanks for the wonderful review!

2/10 Terrible

Ka Lam Fiona

Stayed 1 night in Dec 2023
Response from GSM on Jan 5, 2024
Hello, we deeply regret that we missed the mark in regard to an exceptional stay. We hope you will give us the opportunity to make it right should you choose to stay with us again.

10/10 Excellent

diane

Liked: Staff & service, property conditions & facilities
perfect lication for parking and being able to walk
Stayed 1 night in Dec 2023
Response from GSM on Jan 5, 2024
Thanks for your review!

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities
Response from GSM on Feb 9, 2024
Thank you for staying with us. We appreciate your business and hope to see you again.

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and wonderful staff
Stayed 1 night in Dec 2023
Response from GSM on Dec 22, 2023
Thank you dearly for your kind words. We are so pleased you enjoyed your stay, and we hope to see you back next time.

8/10 Good

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GSM on Feb 29, 2024
Thank you for staying with us, we appreciate your business.

8/10 Good

Manolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GSM on Dec 19, 2023
Thank you for staying with us. We appreciate your business.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GSM on Dec 18, 2023
Thank you for staying with us, we appreciate your business.

8/10 Good

Kenneth

Traveled with family
Liked: Amenities
Warm cookie was a pleasant surprise
Stayed 1 night in Dec 2023
Response from GSM on Dec 17, 2023
Thank you for staying with us. We are pleased you enjoyed our warm welcome cookie. We hope to see you again soon!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GSM on Dec 14, 2023
Thank you for the excellent review! We hope to see you again soon.

10/10 Excellent

JUDY V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was excellent with a beautiful view. Very quiet and clean
Stayed 1 night in Dec 2023
Response from GSM on Dec 13, 2023
Thank you for the wonderful review! We are so pleased you enjoyed your stay, and we hope to see you again soon!

6/10 Okay

Gillian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Really difficult to stop car and check in. It is valet parking only but because of limited areas to park on street (lots of streets blocked for construction) we had to circle the block for a good 30 mins waiting for a stop to enable myself to run in and get checked in while my husband stopped at loading only zone. Not a great set up. Other than that the hotel is clean and good location to restaurants etc. Nicely decorated for xmas!
Stayed 1 night in Dec 2023
Response from GSM on Dec 10, 2023
Thank you for staying with us and for providing us with your feedback. We are pleased you enjoyed our Xmas decor this year, we are also quite happy with it! We hope to see you again soon.

8/10 Good

Cletus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, except for the construction noise!
Stayed 3 nights in Dec 2023
Response from GSM on Dec 10, 2023
Thank you for staying with us and for providing us with your feedback. We understand that the construction noise can be disruptive however it is out of our control. We do hope to be able to welcome you back in the future.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from GSM on Jan 5, 2024
Thank you for staying with us!

10/10 Excellent

Travis

Response from GSM on Feb 9, 2024
Thank you for the 5 out of 5 rating! We appreciate you taking the time to review your stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from GSM on Nov 29, 2023
Thank you for the wonderful review, we appreciate you staying with us.

10/10 Excellent

Marietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk & valet was very friendly and the suite is amazing. Would come back again next time!
Stayed 1 night in Nov 2023
Response from GSM on Nov 29, 2023
We really appreciate your kind words about our dedicated staff. We would love to be able to welcome you back on your next visit, we will have our warm chocolate chip cookies ready for you.

10/10 Excellent

Joannie

Stayed 1 night in Nov 2023
Response from GSM on Dec 5, 2023
Thanks for the great review. We appreciate your business and hope to see you again soon!

6/10 Okay

Ha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GSM on Nov 14, 2023
Hello, thank you for staying with us. It looks like we missed the mark on an incredible experience for you. Please feel free to always let us know how we could have improved to make your stay more enjoyable.