Ratings based on 124 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Aug 24, 2017
Clean room fair price convenient location near by restaurants mall and freeway
5 out of 5
by carl

Pleasant trip for grandson's H S graduation

Posted May 31, 2017 on Hotels
We were very pleased with our stay. We have family in the area and it was very convenient for us to visit them from our hotel . Also the breakfasts were top notch !!
3 out of 5
by Ellen

Disappointed for the price

Posted May 15, 2017 on Hotels
The bed was comfortable - pillows amazing...but not overly happy with our first nights' experience - wrong room given and caught a surprise when a young man opened the door to the room we were given at first. We were given a different room of course and it was OK, but the sound of running water and/or draining was non-stop. The lobby was filled with people drinking and talking inappropriately. I realize that it was a "gathering" space, but it made me uncomfortable - it was not a "bar", but you would think so with the loudness and the language. The pool was indoor and really cold - so not overly enjoyable for any length of time. The nice area had pool towels and it was clean. It was just too cold. The work out room was fine - nice. I was not happy with our stay the first night at all - 2nd night not quite as bad - but we had the grandchildren and they pretty much kept us laughing and enjoying their company. The breakfast bar was ok, but I don't think we will book the inn again. We were not happy with the overall experience and will find a different place to stay in the future.
Comment from Hotel Management
May 18, 2017
Dear Ellen, Thank you for reviewing your stay at the Fairfield Inn & Suites Victoria. I'm sorry to hear that your experience was less than exceptional. I can only imagine how upsetting the room mix up must have been. Your comments have been shared with my team to ensure other guests don't have the same experience. We hope that if you are ever back in the area, you'll reconsider and allow us another chance to host you. Sincerely, Veronica L. General Manager
5 out of 5
by A verified traveler

Happy Camper

Posted Mar 21, 2017 on Hotels
Fairfield Inn Staff was very respectful. My family and I enjoyed our stay.
Comment from Hotel Management
Mar 29, 2017
Dear Guest, Thank you for your kind comments regarding your stay with us. We are glad that you enjoyed your stay and our friendly staff. We hope you choose the Fairfield Inn & Suites on your next travels to Victoria. Best wishes, Anaelisse B. Property Support Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Binghamton,NY

great

Posted Mar 11, 2017
Pros: Linda, the best !!
Location: behind the mall and close to the high way
Stay there for 4 days .Great location, great personel.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Dear Jmv, Thank you for your kind comments about our hotel and staff. We are very fortunate to have star employees that provide the ultimate service to our guests. Thank you for choosing the Fairfield Inn Victoria and we hope to see you again soon. Best regards, Anaelisse B. Property Support Manager
3 out of 5
Recommended
for Families
by A verified traveler

disappointed regarding the pool it was not heated

Posted Feb 13, 2017
Pros: The rooms were clean but needed to be repainted
Cons: I would like to see if they are advertising heated pool I would like it to be heated not just the room it self
Location: the location was great and the breakfast was out standing . The staff was very nice
overall the room and facility was nice . we were coming here out off town to visit our Grandkids and they advertised heated pool and it was not. Was unable to enjoy the pool it was cool and they would not turn the heat up . They had the room heated but the pool was cold very disappointed .
Comment from Hotel Management
Feb 16, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at the Fairfield Inn & Suites Victoria. I'm pleased to hear you enjoyed the cleanliness of our rooms and our complimentary breakfast, as well as our friendly staff. However, I apologize that the temperature of our pool did not meet your expectations. While our pool is in fact heated, unfortunately, during your visit the heater was malfunctioning. We do have parts on order and are awaiting their arrival. I'm very sorry this kept you from being about to completely enjoy your stay. I hope that if you are ever back in the area, we will have another chance to host you. Sincerely, Veronica L. General Manager
4 out of 5
by connie

This traveler left a rating score only Posted Feb 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Stayed 3 nights while visiting family. Very nice place, handy location. Will use this hotel again.
3 out of 5
by ngoc

Average stay, staff was great!

Posted Jan 16, 2017 on Hotels
Average hotel. Did not have Wifi in the room. Staff was all nice and accomodating, though.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Ngoc, Thank you for your review of the Fairfield Inn & Suites Victoria. I'm pleased to hear that you enjoyed our staff and found them accommodating. I did want to clarify that we do have complimentary Wi-Fi throughout our entire hotel. I'm very sorry if you had any problems connecting to it. I hope that if you are ever back in the area, you will allow us another chance to host you. Sincerely, Veronica L. General Manager
5 out of 5
by Russell

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Russel, Thank you for taking the time to give us a five-star review. We hope to have you back the next time you're in Victoria. Many thanks, Veronica L. General Manager