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Reviews of Four Points by Sheraton Victoria Gateway

3.5 out of 5
Four Points by Sheraton Victoria Gateway
829 McCallum Road, Victoria, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1012 reviews" "
Rating 8 - Good. 315 out of 1012 reviews" "
Rating 6 - Okay. 94 out of 1012 reviews" "
Rating 4 - Poor. 52 out of 1012 reviews" "
Rating 2 - Terrible. 37 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sikander

Traveled with family
Friendly staff, clean lobby and clean rooms, comfortable beds
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it closer to Costco
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

2/10 Terrible

K

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for the valuable comments!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

8/10 Good

cindy

Nice hotel, very clean, very busy.
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for the valuable comments!

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Mar 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

8/10 Good

Paola

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pastry selection for the breakfast is the one that stands out to me. There is quite a variety of baked goods. The main course selection is limited and perhaps more healthy choices such as salad and soups. The one that needs room for improvement are the toiletries. There is no toothpaste and a toothbrushes. Overall a good stay.
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for the valuable comments!

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
In the Heart and Tucked away all in one. Close to the highway for convenience. Staff are warm, kind, considerate and helpful. Want more.... Stay awhile with a convenient gym and great dining you'll rarely want to leave your king size bed.
Stayed 2 nights in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

8/10 Good

Julie

Liked: Cleanliness, staff & service
We had an issue with a noise from the bathrooms below our room. Staff was quick to provide solutions as well as a credit for breakfast.
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

Ada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to hospital and highway.
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

8/10 Good

Katya

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was excellent at check in, very personable and welcoming.
Stayed 1 night in Mar 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

6/10 Okay

Melanie

Traveled with family
The room was cold, when we turned on the heat, the fan was noisy.
Stayed 1 night in Mar 2024
Response from AT on Mar 7, 2024
Thank you for the valuable comments!

4/10 Poor

Kelly Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were in a room across from a construction site so lots of noise.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and quick check in.
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff cleaned our room but left no coffee or cups. It was quickly dealt with. Other than that we had a great stay!
Stayed 2 nights in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Sean

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional restaurant located beneath the hotel! Offers the finest steak in town with a classy dining ambiance. Initially, we visited Mike's Steak House, but it had small plates, loud music, and unimpressive staff. The restaurant below the hotel, on the other hand, exceeded expectations. The food was exceptionally delicious, and the prices were more reasonable compared to Mike's Steak House. The hotel itself is ideal, boasting a central location, convenient parking outside, comfortable beds, and quiet rooms.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to rest between appointments and the hotel provided us with unusual early check-in. We absolutely appreciated this very much.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Kim

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the shower, check-in was quick, bed was great, room was good, The Metropolitan has so so food, great service though
Stayed 1 night in Feb 2024
Response from AT on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Feb 15, 2024
Thank you for staying with us!

8/10 Good

amir

Stayed 1 night in Feb 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

2/10 Terrible

Jagger

Traveled with family and small children
Disliked: Amenities
Did not like it there it was miss leading not free breakfast mess beds No help from staff Cleaning done at 955 not 11 forced get out early
Stayed 1 night in Feb 2024
Response from AT on Feb 11, 2024
Thank you for the valuable comments!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and near everything
Stayed 1 night in Feb 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

8/10 Good

Akinlabi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was okay.
Stayed 2 nights in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

8/10 Good

Deb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location, clean & breakfast included
Stayed 1 night in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time! Room was very clean, great staff, great pool area and fitness room too! Pool has hot tub, sauna AND steam room! Highly suggest hitting that up. Front desk staff were amazing! It was easy breezy checking in, and they were able to give us recommendations for dinning. Housekeeping staff were so kind; they checked on us and gave us extra towels. Having costco nearby was a great convenience too. The bed was comfy, pillows seemed new. Very happy with our stay and we will be back!
Stayed 2 nights in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

10/10 Excellent

Darlene

Business traveler
Liked: Amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

8/10 Good

Khushwinder

Stayed 1 night in Jan 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

8/10 Good

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to share, all good
Stayed 1 night in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

2/10 Terrible

Jesse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude desk service
Stayed 1 night in Jan 2024
Response from AT on Feb 11, 2024
We are sorry about it and will address the issue to the management, thank you.

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsite restaurant food selection was ok, don't order fish & chips super greasy. Drink selections were limited. Service was good.
Stayed 1 night in Jan 2024
Response from AT on Feb 11, 2024
Thank you for the valuable comments!

6/10 Okay

Jose A.

Traveled with partner
Liked: Staff & service
I like everything on the Hotel but the dirtiness was not clean properly.
Stayed 4 nights in Jan 2024
Response from AT on Jan 24, 2024
Thank you for the valuable comments!

8/10 Good

Peter, Port Alberni

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

2/10 Terrible

Jennie

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

6/10 Okay

Jason

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The hotel was nice for a night but the hotel staff that checked me in wasn't very friendly. I did complain that the snow plow sander was irritating and extremely loud and bothersome. The check in clerk didn't say nothing. The clerk was robotic and unfriendly and was going through the motions of the check in. I stayed one night for business purposes. The plow kept me up all night. Would not shut off his noisy sander as it sat under my window for long periods throughout the night.
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for the valuable comments!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff accommodating
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Cathy

Traveled with family and small children
We had a wonderful stay It was clean & we had absolutely no complaints We will definitely be back!!
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

8/10 Good

Kevin

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience as we needed somewhere to stay close to the hospital
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds were comfortable. The pool deck was less so and the steam room and sauna had floors that needed some attention. We stayed here with a friend and her child for a slumber party for the kids and they loved it so overall for the price, it was fine.
Stayed 1 night in Jan 2024
Response from Devon (Duty Manager) on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AT on Jan 24, 2024
Thank you for staying with us!

10/10 Excellent

Pamela, Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AT on Jan 24, 2024
Thank you for staying with us!