Ratings based on 567 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from port alberni

very accomodating

Posted Apr 25, 2017
Had surgery right before going to the hotel and they were super accomodating about an early check in about 3 hours early
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Has access to everything in greater Victoria. Quite. Great staff . Restaurant menus has food for all
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
This recent stay we had at this hotel was alot better than the last time. The hot tub and pool were working perfectly. Our room was very comfortable and clean.
3 out of 5
by A verified traveler from Alberta

an ok place

Posted Apr 14, 2017
Pros: The staff.
Cons: Everything
The staff were friendly! The bed was uncomfortable. The offer for "green choice" was misleading. It appeared that linen would not be changed, but actually housekeeping did not make the bed or remove waste. I don't see how the environment is helped by not making the bed. The program is a con, so that nothing is done for the room. It's a labour-saving gimmick not an environmentall friendly program.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Spring Island BC

Convenient to Victoria downtown - it took us about

Posted Apr 13, 2017
Cons: The backlight from the thermostat was very bright. We hung a brochure over it as there didn't appear to be any way of dimming it.
We arrived late, following a hospitalization. The Sports Bar at the lower level did take out, which was perfect. The girl at the bar was exceptionally helpful. The room was comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
The room was nice and clran, the staff were fast and very nice. The pool was freezing cold and the hot tub was like warm bath, so that was unfortunate. As for the included breakfast it came with a full breakfast and a drink, food wasn't very good though and took a super long time to get.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value in a nice quite area.

Posted Apr 11, 2017
Good modern rooms. Odd how premium (international) sports was included for free, but not basic kids programming... extra channels available for short term subscription. Indoor Pool was a bit colder than wanted, but kids enjoyed it. Good breakfast buffet, but hotel wasn't automatically notified that it was included in our price. Friendly staff quickly reviewed itinerary and easily provided the voucher (a C$28 value). Wish doorway to hall was more sound proof, otherwise the rooms were very nice and quiet. Happy to have saved a few dollars, compared to staying downtown.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient location

Posted Apr 9, 2017
The amenities were disappointing mainly because they were not all working. Pool water was murky and cold, steam was out of order as well as the sauna. Hot tub had so much chlorine it burned my eyes.
5 out of 5
Recommended
for Everyone
by A verified traveler from irvine California

Had to spend the night because ferry was cancel

Posted Apr 9, 2017
Hotel is a bit far from Victoria city but is worth to drive Staff is very friendly
3 out of 5
by A verified traveler from from White Rock, BC

Close to Shopping Centre but a bit away from downt

Posted Apr 2, 2017
The bathroom tap was not functioning properly, water splash towards us when attempting using hot water from the sink. Staff from reception was rude and not helpful. Corners of the room were not properly cleaned.