Ratings based on 556 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Vancouver, B.C

Hotel staff rude.

Posted Mar 26, 2017
Front door broken should have been an indication of our stay.kids from sports group took over pool and were loud and unruly. As were they in halls of hotel. Manager on duty was rude while we spoke and threw her empty water bottle at a closed door and tried to tell me I was rude. She ranted about how busy they were and that they didn't see anything wrong. Do not stay here. Way better hotels than this one. Nothing was done.
Comment from Hotel Management
Mar 29, 2017 by Nick, Hotel Management
Dear Monika, First of all, may I thank you for staying at the Four Points by Sheraton Victoria Gateway and sharing your comments. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Please accept our apologies with the stay expectations not met this time around and this certainly is an isolated case, which is definitely not acceptable. We do hope that in spite of the incident, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion. With Kind Regards, Nick Song Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Stevens, WA

Nice hotel close to my Client's office

Posted Mar 23, 2017
Pros: Pretty much everything
Cons: Fruit or muffins with coffee pot in the lobby. Maybe warm cookies at night.
This was a business trip, the hotel was warm and quiet and well located.
Comment from Hotel Management
Mar 23, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Victoria Gateway through the Guest Satisfaction Survey. We appreciate your feedback and will take the cons under advisement. We are are delighted to hear that overall you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Diane Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Moose Jaw Sask

nice quite hotel

Posted Mar 17, 2017
Nice clean hotel friendly and helpful staff would stay again
Comment from Hotel Management
Mar 23, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Victoria Gateway. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Diane Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great place to stay in area

Posted Mar 14, 2017
Great place to stay in outskirts of Victoria, about 20 minutes drive out from center. Convenient location to nearby car routes. Clean, spacious and comfortable room and great for kids (... good TV and Wifi!!). Didn't make it to the pool this time.
Comment from Hotel Management
Mar 16, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Victoria Gateway. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Diane Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Mar 13, 2017
Great stay. Very comfortable and quiet even with the hotel being quite busy.
Comment from Hotel Management
Mar 16, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for taking the time to give us a review Your feedback is very much appreciated and will be shared with everyone. We all work very hard to keep that hotel as quiet as possible especially when we are full of teams, which as you can imagine can be a task in itself. Again thank you for the kind words and we look forward to welcoming you again Diane Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Really accommodating

Posted Feb 28, 2017
The man at check in was super kind and helpful and fixed the rate issue with breakfast. Traveling with two kids is tricky and I was really impressed at how relaxed we were able to be at breakfast because our kids were really accepted.
Comment from Hotel Management
Mar 16, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for taking the time to complete a review in regards to your recent stay at the Four Points By Sheraton. We very much appreciate the feedback and will share it with the entire team. We look forward to welcoming you and your family back in the future Diane Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Salmon Arm BC

Really Nice hotel friendly staff.

Posted Feb 23, 2017
Really great place to stay. Very comfortable. Good restaurant. Wonderful staff. Convenience of the location is Helpful.
Comment from Hotel Management
Feb 27, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Victoria Gateway We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Diane Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores.Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores.Nice location near highway stores. Nice location near highway stores.Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores.Nice location near highway stores. Nice location near highway stores.Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores. Nice location near highway stores.
Comment from Hotel Management
Feb 17, 2017 by Diane Guest Services Manager, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Victoria Gateway. As a guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Other
by A verified traveler from Nanoose Bay

nice hotel, has shuttle to Victoria General

Posted Dec 25, 2016
Pros: clean quiet, shuttle service and free parking
Cons: lettuce wrap use a more sturdy lettuce so you don't wear the filling maybe romaine ve butter lettuce or whatever it was
Location: close to Victoria General hospital and a blessing there was a back way too it or i would have been late for my surgery due to ? water main problem at
fine, shuttle with driver knowing the back roads was a God send
Comment from Hotel Management
Dec 30, 2016 by Diane Guest Services Manager, Hotel Management
Thank you Kelly for taking the time to send us a review after your recent stay. All feedback is important to us in order for our team to grow. Knowing back routes is always helpful when water mains burst on the hwy, and freeze, unexpectedly in the middle of the night. I will be sure to share with the team your comment and we look forward to welcoming you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cobble Hill, BC

Nice hotel close to Victoria General Hospital

Posted Dec 20, 2016
Pros: See above
Cons: I like baths rather than showers but did not have that choice.
Location: Excellent-- close to shopping, only a 10 minute ride to a hospital, and not much further to Royal Roads University.
Staff very helpful, providing shuttle service to and from hospital daily over 4 days--thank you! Dining room service in morning was exceptional--server was friendly, interested, and competent--a real treasure! Cleaning staff were very helpful when I struggled with lots of luggage--thank you! When I asked to extend my stay a couple days, I was upgraded to a different floor in consideration of potential noise from parties who were booked on my current floor. I would not hesitate to return. :)
Comment from Hotel Management
Dec 30, 2016 by Diane Guest Services Manager, Hotel Management
Thank you Carole for taking the time to send us a review. I know it's been a busy few weeks for you and taking those few moments means a lot to us. I will be sure to share your comments with all the staff and we look forward to welcoming you back again any time.