Front door broken should have been an indication of our stay.kids from sports group took over pool and were loud and unruly. As were they in halls of hotel. Manager on duty was rude while we spoke and threw her empty water bottle at a closed door and tried to tell me I was rude. She ranted about how busy they were and that they didn't see anything wrong. Do not stay here. Way better hotels than this one. Nothing was done.
Comment from Hotel Management
Mar 29, 2017 by Nick, Hotel Management
First of all, may I thank you for staying at the Four Points by Sheraton Victoria Gateway and sharing your comments.
Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.
Please accept our apologies with the stay expectations not met this time around and this certainly is an isolated case, which is definitely not acceptable.
We do hope that in spite of the incident, we will have the pleasure of welcoming you back in the future so that we are able to remedy the poor impression created on this occasion.
With Kind Regards,
Front Office Manager