Ratings based on 164 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
important business tripPosted Apr 16, 2017 on Hotels
this hotel is the best of all Hamptons, and much better than all others, the check in is quick, nearby restaurants, easy access, the breakfast is excellent - hot plenty of healthy choices, the Tues. - Thurs. managers happy hour with snacks and drinks are the best ever and nice they do this, the manager is around for the events making sure the happy hour snacks meet your every need, rooms are great, of all the hotels I have stayed in the past year, this one is number 1!
going to VictoriaPosted Mar 26, 2017 on Hotels
great experience no problems friendly and cooperative personnel
for Everyoneby A verified traveler
Great locationPosted Mar 26, 2017
Pros: Breakfast and location.
Location: The PumpHouse Riverside Restaurant is a "must" to enjoy in Victoria. Great food, wonderful setting and great staff.
Staff was very friendly and anxious to be of service to their guests. The breakfast that was served was hot, tasty and plentiful. One of the best Hampton breakfasts' I had
Posted Mar 22, 2017 on Hotels
Great! Thank you!! Only issue was ants!
UnhappyPosted Mar 12, 2017 on Hotels
My family and I were not very happy about our stay there. I felt very disrespected and room felt unsafe. desk and drawers were not level and bathroom door would not close. We have stayed there last year and years past and were welcomed and respected there when we stayed. Not the same. Very disappointed.
by Dallas B. from Mesa, AZ
Very pleasant stay!Posted Feb 17, 2017 on Hotels
The hotel was clean, comfortable and in a great location. Breakfast was varied and hot. .But what really made our stay outstanding was the staff. At the front desk, Cecilia greeted is each evening with a big smile and asked is about our stay. She is a big asset to the team. And at breakfast, Mary made us feel like we were staying at a friend's home. We highly recommend staying at this hotel if your travels take you to Victoria, TX.
Posted Jan 8, 2017 on Hotels
by A verified traveler
A very pleasant stayPosted Nov 27, 2016 on Hotels
Very pleasant staff. Great hot breakfast. Nice and quiet at night. Overall a very good experience for the price.
by A verified traveler
Total disappointment!!Posted Nov 15, 2016 on Hotels
I booked this hotel for a few family members. Total disappointment! My dad almost slipped in fell in the bathtub due to some soapy residue in the bottom of the bathtub and then again the next day due to water being all over the floor after being "cleaned". Other room got no sleep due to a smoke alarm beeping in the room all night. Breakfast was even worse. Tried talking to management and calling several times after check out no response or call back. Don't waste your time and definetly not worth the money at all!!
for Everyoneby A verified traveler from Pleasanton, United States of America
Very friendly Staff.Posted Oct 31, 2016
Pros: We enjoyed the breakfast. The food was fresh and delicious.
Cons: Nothing could have been better.I have nothing negative to add.