Ratings based on 2,361 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
First time there Great view Good location Friendly staff
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Valued Traveler, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are thrilled to read that your first visit with us was a good one. The team and I look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed one night very nice suite and comfortable

Posted Apr 19, 2017
Pros:
Excellent value and location close to downtown and fisherman's wharf beautiful view of the harbour. Good size suite.
Comment from Hotel Management
Apr 23, 2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are thrilled dot read that we more that met your expectations. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
2 out of 5
by A verified traveler from Regina

the hotel is getting old, showers and bath are old

Posted Apr 18, 2017
not as good as on previous visits the rooms I had before had a separate sitiing area
Comment from Hotel Management
Apr 23, 2017 by Tracey, Hotel Management
Dear John, Thank you for the feedback on your recent stay with us. We agree that we are in need of a refresh but at the Harbour Towers we work hard at ensuring all things within our control are held to the highest standard. We hope to have the opportunity of welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Exellent, only a block from the Harbour

Posted Apr 17, 2017
Pros: We had a king suite, with a full complete kitchen and flat screen TVs in the bedroom & living area, and our room had a pretty good view of the ocean.
Location: This hotel is only a block from the harbour, the parliament buildings and a short walk to downtown.
The hotel was great & our stay was very pleasant. Breakfast was included in the price and the serving staff were very friendly & accommodating.
Comment from Hotel Management
Apr 18, 2017 by Tracey, Hotel Management
Dear Dainne, Thank you for taking the time to share your experience a the Harbour Towers Hotel & Suites. We are thrilled to read that your stay was a pleasant one. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

A nice place to stay.

Posted Apr 16, 2017
I always return here because it has become familiar and dependable. There was a so bit of confusion about free parking through Expedia at the hotel but it was sorted out quickly. Staff is friendly and efficient. I used the pool and there were lots of used towels around so that was not too pleasant and could use some ongoing attention by staff. The elevators are dated and could benefit greatly from some new carpet and general cleaning. The only issue was that the hot water when showering was not as consistent as perhaps it should have been - but really that is not the end of the world. I will stay here again - it is easy to walk to all sorts of nice parts of Victoria and very close to the ocean which is so wonderful. There is one woman at guest services who works so much and I sure hope that she is well compensated for her efforts.
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Shell, Thank you for taking the time to share your experience and for continuing to choose the Harbour Towers Hotel & Suites. We agree that we are in need of a refresh but our team works hard at providing our guests with clean, comfortable accommodation, delicious food and the very best in customer service which I am happy to read that we met your expectations. You mentioned our elevators and I am happy to let you know that they are currently under a small makeover with new flooring and paint and should be complete in the next two weeks. As for the towels in the pool area we were not up to our own standard and I have discussed your comments with our Housekeeping Manager and she will be conducting some refresh training with her team. We appreciate the feedback as it does help us to be better. We look forward to your next visit. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Apr 16, 2017
Our stay overall was excellent. However one our bill they processed parking fees again when we prepaid for parking so we had to go down and get them to take off the extra parking charges. The Vic's breakfast was good and the view was beautiful!
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are pleased to read that your overall stay with us was an excellent one. It would seem that there was a bit of a mix up with the parking and for that I apologize. We do have a number of new employees this time of the year and sometimes these things get missed while they are training but we appreciate your patience and I am happy to read that in the end the charges were removed. We thank you for the feedback and look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Apr 16, 2017
We were there for a soccer tournament with 2 boys and the hotel was comfortable, has a nice little pool and the restaurant is great with free breakfast for kids under 12.
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are pleased to read that your stay with us was a pleasant one. We hope the tournament was a success! We look forward to welcoming you back to the Harbour Towers again in the near future. Kind regards, Tracey Sims General Manager Harbour Towers Hotel & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and good price!

Posted Apr 16, 2017
Close to everything but far enough away to be quiet. Clean, cheap underground parking. Walking distance to marina.
Comment from Hotel Management
Apr 18, 2017 by Tracey, Hotel Management
Dear Valued Traveler, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are pleased to read how much you enjoyed your stay and our close proximity to all that Victoria has to offer. We look forward to welcoming you back again in the near future. Kind regards, Tracey Sims General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from YEG

Good stay

Posted Apr 15, 2017
The young front desk lady that checked my friend and I in was extremely friendly and helpful throughout our stay. The room was clean and housekeeping did a great job keeping it clean during our stay. Good location also.
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Shkendi, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. Our team genuinely enjoys engaging with our guests so we are pleased to read that was exactly your experience. We look forward to welcoming you back to the Harbour Towers again in the near future. Kind regards, Tracey Sims General Manager Harbour Towers Hotel & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, friendly staff.

Posted Apr 15, 2017
We love this hotel, especially the suites with a view of the bay. It is close to the ferry landing and to the shops, sites and restaurants in the inner harbor. The staff is very friendly and helpful.
Comment from Hotel Management
Apr 24, 2017 by Tracey, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience at the Harbour Towers Hotel & Suites. We are pleased to read how much you enjoyed your stay with us and our close proximity tot all that Victoria has to offer. We look forward to welcoming you back to the Harbour Towers again in the near future. Kind regards, Tracey Sims General Manager Harbour Towers Hotel & Suites