Room was nice, staff was incompetent
Posted Jul 26, 2016
Had multiple issues with the staff. Stayed 2 nights, after a long day at a meeting we were woken up by house keeping at 9:00 trying to get in. We told them it was a bit early and to please come back. They never did. The kids went to the pool and 6 hours later still no towels. We called down to the front desk and asked for them. 45 minutes later still no towels. Went downstairs to the lobby and had to wait 10 MINUTES for some one to even show up at the desk at 4:30 in the afternoon. Had issues with our key since they only programmed them for one night instead of 2. Never asked for any kind of identification or even a name when i told them i needed a key for my room. I could have been a thief or some other criminal. Very disappointed.