Ratings based on 2,272 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

great location

Posted Aug 22, 2015
Cons: The outdoor terrace needs to be remodeled. Can't see over or thru the large concrete railing. Some flowers would be nice.
Location: Best location in Victoria
Always enjoy the great atmosphere of Victoria . The double decker tours are always fun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel with view of the harbour

Posted Aug 22, 2015
Pros: Good location with parking, nice lobby, great room and decent breakfast.
Cons: N/A
Location: Beautiful harbor surrounded by restaurants and bars.
Booked in for 1 night. It is very close to the ferry landing and walkable to the downtown area and harbor front. Nice hotel with friendly and helpful staff. Good breakfast.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 22, 2015
They were excellent. When we arrived they had a little care package for our daughter and a playpen set up in the room for us. The staff went out of there way to make you feel welcome and answer any questions we had. I would recommend this place to anyone!
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel

Posted Aug 21, 2015
Pros: Location, upscale accommodations and friendly staff.
Our stay at this upscale hotel was fantastic! It is located across from the ferry so it was extremely convenient. The hotel room was spacious and the views were very nice. The hotel staff were very helpful, especially the concierge who really helped us get to where we wanted to go. The location is also perfect in the sense that all downtown and waterfront attractions are within walking distance and in a very safe area. The scenery is just beautiful. To travel up-island was easy and inexpensive. The public bus pass is on $5 for the entire day and includes transfers. Catching the bus is close to the hotel - only a few blocks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Parker, AZ

Great location

Posted Aug 19, 2015
Pros: Location
Cons: Food choices on menu
Location: Marina activities, 'Hop On, Hop Off' Bus tours, water taxis, great pubs and restaurants
Close to the wharf, restaurants, and all activities. Can walk most places.
5 out of 5
Recommended
for Everyone
by A verified traveler from Estevan, SK

Great Location, Friendly Staff

Posted Aug 19, 2015
Staff were excellent, quick check-in and a welcome gift and activity ideas for our little one. Also received a discount at the Butterfly Garden for staying at this hotel. Room is getting close to needing an update decor-wise but overall very nice, comfy and clean. Maid service was excellent. Ordered room service for breakfast and received it quickly and food was good. Lobby is very nice and there was info about community activities posted, an artist-in-residence and a nice gift shop. Pool is in great condition; we really enjoyed the wading pool for our 1.5 year old. Close walking distance to many attractions and downtown. Would definitely stay here again.
2 out of 5
by A verified traveler from leduc

it worth it

Posted Aug 19, 2015
The third floor view was blocked by trees, we had requested king beds, but got queens, the pool was nice albeit confusing to get to, hotel was very expensive.. Parking fees are extra $20 per night, room itself was good just not what we were expecting and therefore is was disappointing especially sonce it was 3x the price of other hotels on our trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 19, 2015
Pros: I stayed one night. bed was confortable.
Location: short distance walk to harborfront.
I arrived early, and had pre-check in. staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Pros: Everything
Location: In the heart of everything
Beautiful hotel, perfect location, friendly service
5 out of 5
Recommended
for Everyone
by A verified traveler

super nice hotel easy walking distance to most

Posted Aug 18, 2015
Pros: excellent service excellent food for breakfast
Cons: not a whole lot
Location: see above i would definitely stay there again great value for a luxury hotel
beautiful city bikes provided free of charge coffee in room free of charge