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Reviews of Hotel Grand Pacific

4 out of 5
Hotel Grand Pacific
463 Belleville St, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 733 out of 1086 reviews" "
Rating 8 - Good. 224 out of 1086 reviews" "
Rating 6 - Okay. 70 out of 1086 reviews" "
Rating 4 - Poor. 33 out of 1086 reviews" "
Rating 2 - Terrible. 26 out of 1086 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Conveniently located!
Stayed 2 nights in Mar 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always wonderful. Was surprised there wasn’t a microwave in the room though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sasha at the valet parking offered exceptional service
Stayed 1 night in Mar 2024

10/10 Excellent

Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon, Carseland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great
Stayed 4 nights in Mar 2024

6/10 Okay

Jina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ian Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Right beside Parliament, across from the harbour, easy walk to many activities and shopping. Clean, quiet, and good service. Room was dated (interior design wise) but was clean, had a balcony, and was comfortable. Would book again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We look forward to hosting you again soon.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A sweet suite. Harbor view is worth the extra bucks. Staff r friendly and accommodating. We will stay here again
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We look forward to hosting you again in the future.

10/10 Excellent

Qunguanyi

Liked: Cleanliness, staff & service, property conditions & facilities
Great please to stay
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

georgette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect. We had transportation, restaurants and pubs nearby. Rooms were clean and staff was welcoming and very helpful. Breakfast at their restaurant was delicious. Overall wonderful experience.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We are thrilled to hear about your experience and look forward to hosting you again in the future.

10/10 Excellent

Sukhvinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities
A fine hotel, but certain obvious details are overlooked. For example, directly above my bed was a bright green light from the smoke detector. Trying to sleep with a bright green eye shining at you is difficult. Why was it placed there?? The elevator next to my suite was incredibly loud, there was likely no sound insulation. Maybe just issues with this particular room, but it led to a very poor sleep.
Stayed 1 night in Mar 2024
Response from Reid James, General Manager on Mar 26, 2024
Dear David,I am sorry for the smoke detector light over the bed. This affects some of our rooms but certainly not all of them. They will be moved when we renovate the West Tower rooms, hopefully next year. Should you choose to stay with us again, please identify this issue and being too close to the elevator and we will arrange a more suitable room for you.

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lack of charging outlets and charging options in the suite.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted very warmly.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

6/10 Okay

YUI HING

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Facilities is a bit old but still in good condition
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We appreciate your feedback.

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the few hotels in the area offering larger suites at a more reasonable cost, and with great views.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

10/10 Excellent

Jenny

Traveled with family
This is our 2nd stay at Hotel Grand, we love it here because it’s so close to Everything. Too bad the swimming pool is under renovation on the time of our stay. Overall we enjoy our stay. Looking forward next spring..
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review! We appreciate your patience while we upgrade our pool area. We look forward to hosting you again next Spring!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and views
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. A definite stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in downtown Victoria. Fantastic location. Highly recommended
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size. The location was perfect. Very clean, good lock up for bicycles.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Susan

Traveled with family
Liked: Property conditions & facilities
Lovely service, lovely hotel, lovely city
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Tyler

Traveled with partner
Love that it was on the harbour
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

6/10 Okay

SEOK HONG

Disliked: Property conditions & facilities
wonderfull view
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

8/10 Good

Rhys

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Erhan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Would stay again for sure
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your review!

10/10 Excellent

natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is ideally placed in the inner harbour. It is close to everything. The room was lovely, very sunny.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Things are a bit old in the room. The wallpaper is groovy in the bathroom but everything was comfortable, clean and convenient
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

8/10 Good

jeevan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

6/10 Okay

Amritdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

8/10 Good

Randall

Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

10/10 Excellent

Darnell De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your review!

8/10 Good

ANANDA KUMAR MADRAS

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive which is separate from hotel rate. Swimming pool is under renovation so price was less due to that I was told
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review! We appreciate your feedback.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and has a picturesque view. It is walkable for downtown Victoria. We parked the car in the underground parkade and left it there until it was time to check out (even though there are in & out privileges). The staff member that checked us in was spacey and not invested in her job. The one that checked us out was simply brusque at best. The room was clean and the view was amazing. I would recommend.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review! We appreciate your feedback.

2/10 Terrible

Cassius

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review! Please let us know how we could do better.

10/10 Excellent

Jianming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and convenience.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review!

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

10/10 Excellent

David Jovi

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for your review!

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we liked it.. smelled like bleach in our room. Overall quite nice. Bathtub needed to be regrouted and the shower nook scrubbed. The check was quick. Other areas were clean.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

JENNIFER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite overlooking the harbor and the legislative building. There was also a balcony. The space was quite spacious with two separate sink areas, a living room and a bedroom. While I don't normally book rooms like this, it was reasonable enough that i chose this option. It made the stay of 4 days very pleasant. However, the pool was closed and that was one of the reasons I booked this. I got notice a few days in advance about that but i didn't want to look elsewhere at that point.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review! We're so happy to hear you enjoyed your stay.

10/10 Excellent

George, Lacombe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the room for the wedding reception room. Cleanup of tables could have been more expediant
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, close to everything!
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your review!

10/10 Excellent

Sora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review!

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Has a great vacation in Victoria at the Hotel Grand Pacific. Room was perfect for our little family! Everything was very clean and enjoyable!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for your review Travis!