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Reviews of Holiday Inn Victoria Elk Lake, an IHG Hotel

3.5 out of 5
Holiday Inn Victoria Elk Lake, an IHG Hotel
4670 Elk Lake Dr, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 128 reviews" "
Rating 8 - Good. 34 out of 128 reviews" "
Rating 6 - Okay. 8 out of 128 reviews" "
Rating 4 - Poor. 3 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

9.0/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Mission

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Decent price , nice hotel, clean , and good price large room . Would recommend and stay again . Our stay was short only 8 hours . Jeff & Kim
Stayed 1 night in Apr 2024

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location for us visiting friends in Cordova Bay. Shower was a bit weak.
Stayed 2 nights in Apr 2024

6/10 Okay

Callie

Traveled with partner
Post-COVID hotel stays have been interesting. I don't know about you but, prior to the pandemic, the cost of staying in a hotel included daily cleaning. Now, it doesn't; however, the cost to stay in a hotel has not decreased. The "check-in talk" should include the rules regarding daily cleaning of your room. But fair warning, even if you request it, it might still not happen - as was the case at this hotel. It is SO disappointing, after a long day out and after requesting your room to be cleaned and made up, returning to a room that is still as you left it. I don't understand. And then the excuses fly when front desk staff are called on it. Aside from that, it is a nice enough hotel and property, parking stalls are tight.
Stayed 4 nights in Mar 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent facility, friendly service at the front desk and in the adjoining Lakes Restaurant.
Stayed 7 nights in Mar 2024

6/10 Okay

Delia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location for us, the bed was comfortable and clean. I will likely stay here again, BUT, I will never take a room on the first floor down the hall from the restaurant/bar. Way too noisy!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ronwyn

Liked: Cleanliness, property conditions & facilities
I like the fact that we were able to open the windows for fresh air
Stayed 2 nights in Mar 2024

2/10 Terrible

Cory

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities
Very poor communication
Stayed 5 nights in Mar 2024

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

caroline

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean and friendly, big room.
Stayed 1 night in Mar 2024

8/10 Good

Norm

Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, property conditions & facilities
Very quiet , clean hotel. Staff was great
Stayed 1 night in Mar 2024

8/10 Good

Juhee

Traveled with family
Liked: Cleanliness, property conditions & facilities
I stayed here because of the swim meet. There was very close to the pool, the property was clean, and kind to communicate.
Stayed 4 nights in Mar 2024

10/10 Excellent

Delia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was good for location. Clean and per-friendly options available. Close to the Beaver Lake walking trails.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Chi Wai

Stayed 2 nights in Feb 2024

6/10 Okay

Chi Wai

Traveled with family and small children
Good to have free electric charging inside hotel carpark for EV car

6/10 Okay

Hugh

Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Perfect stay for my activity at the Commonwealth Place. Also a short drive to downtown Victoria.
Stayed 2 nights in Jan 2024

8/10 Good

Maxwell

Stayed 2 nights in Jan 2024

6/10 Okay

Doug

Traveled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely renovated.
Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Check in person was great. Did a very thorough job.
Stayed 1 night in Jan 2024

2/10 Terrible

Scott

Stayed 1 night in Jan 2024

8/10 Good

Susan, Parksville

Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Anna Carin

Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
All around great place
Stayed 3 nights in Dec 2023

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in on Christmas night and got greeted with some candycanes and a lovely Christmas card. The room was really clean, spacious and brand new, modern decor. They even had a complimentary razor for a beard emergency, which was much appreciated. Happy New Year!
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023

10/10 Excellent

suzanna, Cumberland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have an EV charger for my Leaf!!!! I charged my car overnight without having to find a charger near the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Stayed 1 night in Dec 2023

8/10 Good

lorraine

Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Stayed 1 night in Dec 2023

8/10 Good

JoAnn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Emily

Stayed 3 nights in Nov 2023

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The traffic noise at this site is horrible. If you get a room, book an even numbered room as it will be on the other side of the building away from the noise. Why would someone build a hotel and not have noise suppression built into the structure? Obviously the person above couldn't sleep either as they were pacing back and forth at 2....3..and 4 in the morning. Also didn't help that I have a fire detector above my bed flashing a light all night long
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kandace

Liked: Cleanliness, property conditions & facilities
Room was clean and nicely updated!
Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Nov 2023

10/10 Excellent

jay

Stayed 1 night in Nov 2023

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jayraj

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Smooth checkin process by the FO Manager Stephen...
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffery

Stayed 1 night in Nov 2023

10/10 Excellent

Silu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023