Ratings based on 327 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Staff was very friendly & knowledgeable. The hotel was close to our destination.The room was clean & comfortable. The only criticism I have is about the pool & hot tub-- they could have been a little cleaner & the times for use wasn't the most convenient for my schedule.
Comment from Hotel Management
Sep 30, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Thank you very much for staying at Howard Johnson Hotel and Suites, and taking the time to share your thoughts on Expedia. We are pleased to hear you were treated well by our front desk team, and they were able to provide you with local knowledge. Our hot tub is open from 6 a.m.-11 p.m. Unfortunately, we do have more strict hours of operation for our pool. This is because it is an outdoor pool and we have to enforce our quiet time at 10 p.m., so other guests won't be bothered by the pool noise. Therefore our pool is open from 9 a.m.-10 p.m. We hope you decide to stay with us again. Sincere regards, Howard Johnson Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

great spot off the highway for Elk Lake

Posted Sep 28, 2017
Pros: Location
Cons: better towels and allow guests to have an early check in when booking in advance and later check out, 1pm is way more reasonable check out time.
staff not very accommodating for a late check out,. Noon is the limit. No early check in either which is a bummer if you take the ferry in from the Mainland, so they wont budge. Elk Lake is next door which is great for some nature time. Good spot off the highway to get to downtown Vic and over to Oak and Cadboro Bay, Bed is okay for comfort but if you have a bad back, bring a foam pad to help you rest. Room is very clean but the towels aren't really plump its a hotel Walmart type towel set. Reasonable for what you pay. Would go back again. Rooms on the corner outside like I had, make sure your blind is closed because people can look in.
Comment from Hotel Management
Sep 30, 2017 by Howard Johnson Hotel & Suites, Hotel Management
We really appreciate you taking the time to review Howard Johnson Hotel and Suites on Expedia. Early check-in and late check-outs are policies we are looking to improve for our hotel. Trust us, we want to offer you the opportunity to check-in as early as possible, but sometimes this is just not possible. Same with late check-out. We are currently re-training our entire team to provide creative ways to spot opportunities to have a guest check-in early. If you are hoping to check-in early, please let us know ahead of time with your estimated time of arrival. This allows our team to properly prepare. Your comments regarding the towels will be passed on to our rooms division manager. We appreciate you mentioning that you will come stay with us again. We look forward to welcoming you back :) Sincere regards, Howard Johnson Hotel and Suites
2 out of 5
by A verified traveler

Posted Sep 27, 2017
When I checked my visa bill following my stay I noticed I had been charged for my stay as well as being charged 275.00 which they put as a hold on my card at check in. I was told this would never be run through, and would be rescinded at check out. When I phoned to complain about the extra charges, I was told they never process that hold so I should talk to Visa.as if it was Visa's fault ..Which I did! The 275.00 was charged to my account and I had to open a dispute. Later in the day the hotel called me back to say that they HAD charged this amount to my visa. I should wait 7-10 days to receive my refund.. I don't need this kind of Hassle when I travel and will not stay there again.
Comment from Hotel Management
Oct 8, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Thank you for choosing to stay at Howard Johnson Hotel and Suites. We would like to apologize for the inconvenience you experienced. When a guest checks in, we take a pre-authorization for the total amount of the stay, plus an incidental amount. In your case, a purchase was taken instead of a pre-authorization. This was an honest, and unfortunate, mistake. Once our front desk team noticed the error, they instantly ran a refund on the card. We really are quite sorry for the inconvenience this caused you. We hope you enjoyed the rest of your stay, and will consider staying with us again so we can redeem ourselves. Sincere regards, Howard Johnson Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from nanaimo

Posted Sep 17, 2017
Been here several times this year...big rooms, close to the airport, good restaurant...never had a bad stay
Comment from Hotel Management
Sep 19, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Chris, We really appreciate you continuing to choose Howard Johnson Hotel and Suites, and we are thankful that you took the time to share your experience on Expedia. We look forward to welcoming you back again soon. Sincere regards, Howard Johnson Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Clean, quiet room. Comfortable bed. Nice restaurant off the lobby. Close to Victoria and the ferries.
Comment from Hotel Management
Sep 17, 2017 by Howard Johnson Hotel & Suites, Hotel Management
We appreciate you staying with us, and taking the time to write a review on Expedia after your stay. It is nice to know you enjoyed your time with us, and got to relax on our comfortable beds. We hope you decide to stay with us again on your next trip to Victoria. Sincere regards, Howard Johnson Hotel and Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Quiet, Nice hotel and very accessible to downtown

Posted Sep 12, 2017
Have a great time in Victoria, food is amazing and hotel was clean and nice
Comment from Hotel Management
Sep 17, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Alma, thank you for staying at Howard Johnson hotel and Suites and taking the time to provide us with a wonderful review. We are delighted to know you enjoyed your time in Victoria. We hope to have the chance to welcome you back again soon. Sincere regards, Howard Johnson Hotel and Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay for a short visit

Posted Sep 11, 2017
My family visited Victoria for the weekend. This is a great place to stay for the nice stuff and room, as well as the location. Everything we meeded is within 5min driving. The sound proof might be not perfect but guests were fairly quite here. Recommend !
Comment from Hotel Management
Sep 12, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Thank you very much for taking the time to provide us with such a wonderful review. We are pleased to hear you enjoyed your stay and that we are conveniently located to everything you needed. We look forward to welcoming you back again. Sincere regards, Howard Johnson Hotel and Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value, amazing staff

Posted Sep 11, 2017
Great value for the service. Great location close to the highway, 15min from downtown Victoria, away from the noise and traffic. The staff were very nice, professional, and quick in checking us in/out. The rooms were clean, inviting, and quiet. Beds were comfortable. Room furnitures can use some upgrades.
Comment from Hotel Management
Sep 12, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Olie, Thank you very much for staying at Howard Johnson Hotel and Suites, and taking the time to provide a review after your stay. We are pleased to hear you enjoyed your stay, and were treated well by our friendly team members. We look forward to having the chance to welcome you back again. Sincere regards, Howard Johnson Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Upon arrival in Victoria I received a courtesy call from the hotel which was something I have never experienced before and quite liked as it just confirms that they are expecting you. We arrived at 10'oclock and we were greeted with very friendly front desk staff. Had a quick check in and went up to our our room and it was a room we had never stayed in before at this hotel . It was the Home Office room which was very comfortable and very clean. I would definitely select this room again on my next visit. Thank You Howard Johnson for a wonderful stay.
Comment from Hotel Management
Sep 9, 2017 by Howard Johnson Hotel & Suites, Hotel Management
Thank you very much for taking the time to review us on Expedia after your stay. We try to go above and beyond when it comes to customer service, and we are happy to hear we made you feel very welcome. It is great to hear you enjoyed your room, and we look forward to welcoming you back. From, your friends at the Howard Johnson Hotel and Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Unfriendly Staff

Posted Sep 5, 2017
I have to say the hotel was clean and comfortable. The front desk upon check in was very rude and unfriendly. Was very surprised of his abrupt tone while checking in I actually thought about leaving.
Comment from Hotel Management
Sep 9, 2017 by Howard Johnson Hotel & Suites, Hotel Management
We really appreciate you taking the time to share your experience after your stay. The service you received is far from what our guests' expect from our front desk team. Since you have written this review anonymously, it is very difficult for us to determine who checked you in. Because of this, we will be conducting a customer service refresher for our entire front desk team. Excellent customer service is the back bone of our hotel, and we expect our team to go above and beyond for every guest. We are happy to hear the rest of your stay went well, and we do hope to see you again soon. Sincere regards, Howard Johnson Hotel and Suites