Bicycling

Reviews of Howard Johnson Hotel by Wyndham Victoria

2 out of 5
Howard Johnson Hotel by Wyndham Victoria
310 Gorge Road East, Victoria, BC

Reviews

6.6
Rating 10 - Excellent. 122 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 306 out of 1000 reviews" "
Rating 4 - Poor. 174 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Viena

Stayed 1 night in Aug 2019

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Daniel on Mar 20, 2020
Dear Anonymous, Thank you very much for taking the time to provide our team with your valuable feedback. I am happy to hear that you have a great experience at our hotel. At the Howard Johnson Hotel Victoria, we strive to provide our valued guests with great hospitality and comfortable experiences. Have a nice day and we hope to welcome you again in the near future. Kind regards, Daniel T.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Daniel on Mar 20, 2020
Dear Anonymous, Thank you very much for taking the time to provide our team with your valuable feedbacks. We are looking forward to welcoming you again. Kind regards, Daniel T.

4/10 Poor

Verified traveler

Stayed 5 nights in Mar 2020
Response from Daniel on Mar 20, 2020
Dear Anonymous, Thank you for taking the time to provide our team with your valuable feedback. I sincerely apologize that you did not have a satisfactory stay. We will try our best to improve your experience during your next stay. Have a nice day, Daniel T.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort !
The general manager Christy Zheng was amazing ! Her staff are super friendly and really assist in helping guests feel comfortable and welcomed. All the staff were very knowledgable about the tourism industry in Victoria. I would stay here again.
Stayed 2 nights in Mar 2020
Response from Daniel on Mar 18, 2020
Dear Anonymous, Thank you very much for taking the time to provide our team with your valuable feedback. I am happy to hear that you had a great experience at our hotel. At the Howard Johnson Hotel Victoria, we strive to provide our valued guests with the best experiences. We are looking forward to welcoming you again whenever your travel bring you back to Victoria. Have a great date, Daniel T.

4/10 Poor

Evan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Very run down building.
I felt very badly for the friendly staff at this hotel: the building, furnishings and decorations are extremely run down. Howard Johnson is not doing proper oversight of the OWNER of this property.
Stayed 1 night in Mar 2020
Response from Daniel on Mar 11, 2020
Dear Mr. Evan, Warmest Greetings, Thank you also for your positive comments about our staff. I am, however, disappointed that you were not happy about your rooms and the hotel's facilities. We have noted your comment about the room and the property. I sincerely apologize that you did not have a satisfactory stay. Please rest assured that we are working on immediate improvements with the furnishings and decorations will shortly be replaced with brand new pieces. We do hope to get another opportunity to accommodate you and to create a more memorable stay in our lovely Victoria. Best regards Daniel T.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Feb 2020
Response from Daniel on Mar 11, 2020
Dear Anonymous, Thank you for taking the time to provide our team with your wonderful feedback. We are looking forward to welcoming you again in the near future. Kind regards, Daniel T.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Enjoyed the swimming pool but a chair broke when I sat on it, landed hard on floor in ladies room. Lots of vending machines.
Stayed 11 nights in Feb 2020
Response from Daniel on Mar 11, 2020
Dear Anonymous, Warmest greetings, First of all, I am very pleased to hear that you have had a satisfactory stay at the Howard Johnson Hotel Victoria by Wyndham. We always try our very best to ensure our valued guests will have a memorable stay. I have noted your comment and we have immediately replaced the above item. Once again, thank you very much for staying with us and we hope to welcome you again in the future. Best regards, Daniel T.

8/10 Good

roy allan

Liked: Cleanliness, property conditions & facilities, room comfort
Generally good. The bed was comfortable and the wifi worked well. Housekeeping each day forgot to replace the coffee cups and coffee and tea. There is nowhere to plug in electronic devices as all of the outlets were in use. I would recommend attaching a power bar to the computer desk or putting in desk lamps that have power outlets in their base as well as usb ports. This may sound like a lot of complaining, but it is not really. We enjoyed out stay and would recommend this hotel.
Stayed 4 nights in Feb 2020
Response from Daniel on Mar 11, 2020
Dear Mr. Roy Allan, Thank you very much for your great review of your recent stay at the Howard Johnson Hotel Victoria by Wyndham. I appreciated your comments on improving our guestrooms, we will make sure to include these in our coming renovation. I am sorry that we fell short in replacing your in-room amenities, I will forward your message to our housekeeping team and we will work to improve these. Many thanks and best regards, Daniel T.

6/10 Okay

James, Nanaimo

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms smelled like smoke (were non-smoking rooms). Ceiling panels were falling apart. Very out dated.
Stayed 1 night in Feb 2020
Response from Daniel on Mar 18, 2020
Dear James, Thank you very much for taking the time to provide our team with your valuable feedback. Please accept our apologies that our facilities could not meet your expectations and could not provide you with a satisfactory stay. We enforced our no-smoking policies in all of our 80 guestrooms. Please rest assured that we are taking measures to ensure that our valued guests will have a great stay at our hotels. Additionally, the majority of the rooms are being renovated and upgraded. It will be our pleasure to assist you and we will be thrilled to welcome you back. Once again, thank you very much and we look forward to seeing you again. Sincerely Daniel T.

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service
Bathroom was not cleaned prior to rental, but location was adequate for needs
Stayed 1 night in Feb 2020
Response from Daniel on Mar 18, 2020
Warmest greetings, Thank you very much for taking the time to provide our team with your valuable feedback. We pride ourselves in providing our guests with a clean and comfortable stay at our value-oriented location. Please accept my apologies that our facility did not meet your expectations. We will share your feedback with our housekeeping team and please rest assured that we will make every effort to ensure our guest satisfactory stay. With that being said, it will be our pleasure to have another opportunity to improve your experience and welcome you back. Sincerely, Daniel T.

8/10 Good

Zuley, Surrey, BC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly qnd helpful, they give you complementary muffins, coffee and yogurt every morning, parking is free and the location is good
Stayed 2 nights in Feb 2020
Response from Kierra on Mar 2, 2020
Thank you so much for taking the time to leave us a review. We are glad to hear you felt welcomed and were able to enjoy the complimentary muffins, coffee and yogurt. We hope to see you again the next time you visit Victoria!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Daniel on Mar 18, 2020
Dear Anonymous, Thank you very much for your feedback. We are looking forward to welcoming you again to our beautiful Gorge. Have a nice day, Daniel T.

8/10 Good

Patty, Vancouver

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The windows didn't have a lock to them. The room was clean and the staff is super nice.
Stayed 2 nights in Feb 2020
Response from Daniel on Mar 18, 2020
Dear Patty, Thank you very much for taking the time to provide our team with your valuable feedback. I am happy to see that you praised our cleanliness and our friendly staff. I apologize for the window not closing properly during your stay. Please rest assured that we have brought this matter to our maintenance and it is being taken care of. It will be our pleasure to welcome you again at the Howard Johnson Hotel Victoria by Wyndham. Have a lovely day, Daniel T.

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Howard Johnson Hotel by Wyndham Victoria
Howard Johnson had our reservation but did not have a room. They sent us to another hotel and the room type was not the same we booked and paid for through Hotels.com. The next hotel attempted to charge extra fees as we did not book with them they were only helping out the Howard Johnson. Speaking with Hotels.com was a waste of time. The extra charge was processed by Howard Johnson for the hotel they sent us to. Eventually Howard Johnson refunded the additional charge by the second hotel. Would not recommend a stay at this Howard Johnson, nor recommend using hotels.com to book rooms.
Stayed 1 night in Aug 2019
Response from Daniel on Mar 18, 2020
Dear Jeffrey, First of all, I would like to share my sincere sympathy for your situation. However, after serious investigation with all of the staff, we did not relocate any guest nor provide any refund to any guest. With this being said, it has come to my attention that you could have arrived at the wrong location and did not receive your promised reservation. I do feel sorry that it was not a pleasant experience but please rest assured that at our hotel, we always strive to provide our valued guest with the very best experience and we are known for going extra miles to ensure our guests' satisfaction. All in all, I hope you would not have to experience this again and hopefully, in the near future, we could have the opportunity to welcome you to our lovely hotel. Faithfully, Daniel T.

2/10 Terrible

Verified traveler

Stayed 3 nights in Feb 2020
Response from Daniel on Mar 20, 2020
Dear Anonymous, Thank you for taking the time to provide our team with your valuable feedback. I sincerely apologize that you did not have a satisfactory stay. We will try our best to improve your experience during your next stay. Have a nice day, Daniel T.

6/10 Okay

Familyman

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, the staff were helpful and friendly. The facilities look like they are short on funds. The washrooms on the main floor are mostly out of service. The breakfast mentioned in their listing on Expedia turned out to be a muffin and a yogurt cup in a brown bag with coffee and tea in the lobby. I was expecting something more like waffles or pancakes, bagels, toast, cold cereal, oatmeal, and a place to sit and eat. The gym consists of some broken treadmills and a Tony Little Gazelle. The facility was cheap and clean but don't count on the breakfast if you have a hungry family and maybe go for a walk in beautiful Victoria rather than use the gym.
Stayed 2 nights in Feb 2020
Response from Daniel on Mar 18, 2020
Dear Familyman, Thank you very much for taking the time to provide our team with your valuable feedback. First of all, I am pleased that you find our property clean and our staff was helpful and friendly. Please accept my sincere apologies that our facility did not meet your expectations and could not provide you with a satisfactory stay. Our washrooms on the main floor were being closed for two days for our scheduled renovation, and they have been opened since. As an older property, we pride ourselves on maintaining our cleanliness. Because the restaurant is being renovated, we could not provide a full continental breakfast for our guests, therefore, we offer our valued guests with our environmental grab to-go bag. Once again, thank you very much for taking the time to provide your feedback and I hope that we will have the opportunity to welcome you and your family again in the future. Have a nice day, Daniel T.

6/10 Okay

Ydobon

Business traveler
Property is old and in need of a refresh. The cost per night reflects this. The room rate here is about 1/2 to 1/3 that of other properties in the vicinity. The bed was comfortable and the room very clean.
Stayed 2 nights in Feb 2020
Response from Daniel on Mar 20, 2020
Dear Ydobon, Thank you very much for taking the time to provide our team with your valuable feedback. I am happy to see that you find our room clean and comfortable. I am sorry that you find our property not up to your expectations. We are, however, in the process of renovating our property with significant improvement in case goods and carpet replacement. I hope that you would give us another chance to improve your experience in the future. Once again, thank you very much for your feedback and have a lovely day, Kind regards, Daniel T.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our room! It was huge and very quiet. The price of the room was excellent. Lots of parking.
Stayed 2 nights in Jan 2020
Response from Daniel T. on Feb 5, 2020
Dear Anonymous, Thank you very much for the kind words. At the Howard Johnson Hotel Victoria by Wyndham, we pride ourselves on providing the best experience for our guest. We are looking forward to welcoming you back whenever your travels bring you back to Victoria. Sincerely,

4/10 Poor

Verified traveler

Disliked: Staff & service
Shocking. Their front desk person contravened the hotel act
Stayed 1 night in Jan 2020
Response from Daniel T. on Feb 20, 2020
Dear Anonymous, Thank you for your review of your stay at our hotel. I sincerely apologize for the experiences that you have during your stay. We do try very hard to ensure all of our valued guests had a satisfactory stay. I understand that you felt unsatisfied with our resolution. Unfortunately, during your stay with us, you had not only violated our hotel policy but also disturbed our inhouse guests. Therefore, our team had no other options than to politely ask you to vacate the premise. Once again, I appreciate your understanding and hope that you accept our resolution. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Daniel T. on Feb 20, 2020
Dear Anonymous, Thank you for taking the time to provide our team with your valuable feedback. We hope to welcome you again in the future whenever your travel bring you back to Victoria. Kind regards,

2/10 Terrible

Verified traveler

Traveled with family
When we arrived back at our room, it was already occupied!! Thankfully those people were not there. Their belongings were. But this could have been much more awkward if they had been. Problem was fixed but still not a great surprise.
Stayed 1 night in Jan 2020
Response from Daniel T. on Jan 30, 2020
Dear Anonymous, At the Howard Johnson Victoria, our team strive to provide the guest with the best customer service. We sincerely apologize for our miscommunication during your stay that caused inconveniences. As you have mentioned, the problem was resolved immediately, however, in the future, we will take extra caution and make sure that this will not happen in your future stay. Sincerely

4/10 Poor

Chris, Edmonton

Traveled with family
Disliked: Amenities, property conditions & facilities
Called to see if the pool would be open during our stay and was told it would be. When we got there it was closed for "cleaning". This was the only reason we chose this hotel...the indoor pool. Around 9pm the people next door were slamming doors then started yelling at each other so loud we could hear every word (including our son). My wife and I were very worried someone was going to be hurt and felt unsafe. Every curse word you can imagine came out of their mouths. This went on for over 10 minutes. Called the front desk and let them know what was going on as soon as it started. I expected someone to come up immediately. I called back 3 minutes later and the front desk person said he would be coming up "after he finished with a guest". I told him he needed to come now and the police would be a good idea as well. Eventually the guy came up. We could hear the people in the other room trying to smooth talk the guy but at least he handled it well I believe. Next thing we knew the police were there and it took about 20 minutes to get the people out of the room. The whole episode was about 35-40 minutes. Now I get it that this type of thing could happen at any hotel (high end or low end) but I truly believe this was a couple of lower class people. So this particular event in this particular hotel was because this was a hotel they could afford and they would not have been in a higher end hotel. Last time we stay at a lower end hotel just because they have a pool.
Stayed 1 night in Jan 2020
Response from Daniel T. on Feb 20, 2020
Dear Chris, First of all, I would like to thank you for taking the time to review your recent stay with us. I sincerely apologize for the experience that you had at our property. I understand that this unfortunate event had caused you and your family great discomfort. Our team had worked very hard to manage the situation as best as we could have since this had never happened before at our hotel. I understand your point that we could have done better in this situation, therefore, since your review today, we have provided our guest service agents extensive training on resolving incidents like this. Additionally, we value all of our guests and try our very best to ensure their satisfaction. We hope that you would give us the opportunity to correct our mistakes and welcome you back in the future. Best regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, breakfast is eat in the room, will not stay in this hotel again ?
Stayed 1 night in Jan 2020
Response from Michael on Jan 22, 2020
Thank you for providing feedback regarding your recent stay with us. Your input helps us in improving our services to our guests. Were there any other concerns during your stay that we may address? Again, thank you for your feedback. Respectfully, Michael

10/10 Excellent

Verified traveler

Stayed 19 nights in Dec 2019
Response from Ryan D on Jan 17, 2020
Thank you very much for rating us 5 of 5.

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Great for the price
I was actually pleasantly surprised that this was a very solid experience. It was the cheapest Hotel.ca so I gave it a shot. I’m glad I did.
Stayed 1 night in Jan 2020
Response from Ryan on Jan 12, 2020
Thank you very much Michael for sharing your great experience with us. I would love to see you again.

10/10 Excellent

Ginny, Richmond, B.C.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything i wanted to do. Staff very friendly
Stayed 3 nights in Jan 2020
Response from Ryan on Jan 10, 2020
Thank you very much for sharing you experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Enjoyed stay! Nice staff.
Stayed 2 nights in Dec 2019
Response from Ryan on Jan 8, 2020
Thank you very much for sharing your experience with us.

8/10 Good

DL, Surrey, BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The desk clerk was very friendly and helpful. We were happy to have a mini fridge and microwave in the room. It was wonderful to have an indoor heated pool and sauna to use at the end of the day. The facility could use some upgrading as it's looking worn, but for the price, we were happy.
Stayed 1 night in Jan 2020
Response from Ryan on Jan 6, 2020
Thank you very much for sharing you experience with us.

6/10 Okay

Kevin, Victoria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I could here the rain and traffic in room 354. The windows are single pane. The phone wouldn’t connect me to anyone at the desk. The coffee pot handle was not secure. There was a debt in the wall.
Stayed 1 night in Jan 2020
Response from Ryan on Jan 6, 2020
We will address the issues. Thank you for leaving comments with us.

8/10 Good

Pefanie17, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and is in a quiet area, the pool is nice as it's heated the kids love it. For the money we paid is petty good and you get a some breakfast just to start your day. Thank you, we enjoyed our trip visiting family and friends and did some sight seeing. We recommend you and will definitely go back if we come for a visit again.
Stayed 3 nights in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We were able to walk to dinner which was nice. Right across the road from the galloping goose trail if you’re into pretty walks.
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for share your experience with us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
TOO HOT
Way too hot, couldn't even sleep. The room was so humid and gross and our friends room was the same. They both had air conditioning but they said not to use it in the winter. The room was small and hot and kind of gross looking. I could have gotten better for the price.
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us. We will address the issue in not time. Can you please let us know the room you stayed so we can check it out.

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service
Nice hotel but the heat was stuck on and intolerable. Staff tried hard and they credited me a partial refund
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us. We will certainly address the heating issue.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
All around good value!
All around good value, it’s nothing fancy, and definitely in need of some updating/upgrading, but for the rate we paid we were pretty happy. There were enough beds for our family of 6, which is really hard to find, and the location was conveniently central to everything!
Stayed 3 nights in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us.

10/10 Excellent

HEEYANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean and comfortable
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for leaving wonderful score for us.

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Decent place to stay for the price range the staff were polite & didnt bother to much the vending machines only work with credit card not change & thats a pain because the restrictions is under maintenance & closed
Stayed 6 nights in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us. We have three vending machine on site. They are not the same. We don't have machine that collects cash.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for scoring us.

8/10 Good

VINCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for your time rating us.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheerful and attentive staff!
The building is a bit older, but the room was comfortable and the service was amazing! The staff were super friendly and helpful - even accommodated an early check-in (I was in Victoria for a medical reason and had an early morning test).
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your wonderful experience with us.

8/10 Good

Christian

Stayed 2 nights in Dec 2019

10/10 Excellent

Lorrie, Bc

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. REasonabley priced nicely decorated.
Stayed 1 night in Dec 2019
Response from Ryan on Jan 6, 2020
Thank you very much for sharing your experience with us.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Dec 2019
Response from Ryan on Jan 7, 2020
Thank you very much for rating us.

8/10 Good

Sheryl Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough
We stayed in a room with two queen beds, one was in a "room". It was nice to have the separate area but the room was so warm we had to keep the door open or die from the heat so it didnt serve much purpose. Room had air conditioner (which we kept on despite it being fairly cool outside) and nice little kitchen area. Everything was fairly clean. Bathroom fan offered no suction so bathroom tended to get really steamy when showering but overall was an all right stay. There was a lot of noise (the fridge motor, the air conditioner, and just city sounds) but nothing we couldnt deal with. Very pleasant front desk staff.
Stayed 1 night in Dec 2019
Response from Ryan on Jan 7, 2020
Thank you very much for sharing experience with us. I will certainly address the heater issue

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Ryan on Jan 7, 2020
Thank you very much for rating us.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ryan on Jan 7, 2020
Thank you very much for rating us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ryan on Jan 7, 2020
Thank you very much for rating us.

8/10 Good

Paramjeet

Stayed 1 night in Nov 2019