Ratings based on 2,939 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Nice hotel near Victoria Station

Posted Sep 21, 2017
Pros: Location. It was near Victoria Station
Fast check in and check out, comfortable room, near Victoria Station.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Sep 19, 2017
Excellent location, close to a lot of the major sites and attractions including Buckingham palace. Good restaurants abound in the vicinity of the hotel, good lobby ambiance and facilities
Comment from Hotel Management
Sep 21, 2017 by Daniela Lehner, Hotel Management
Dear JK Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel

Posted Sep 18, 2017
Location was great for three reasons, 1. close to Buckjngham Palace and other attractions, 2. Close to Victorian Satation and both tourist and bus transportation and 3 many great restaurants, both upscale and whole in the walls, within a short walk
Comment from Hotel Management
Sep 18, 2017 by Daniela Lehner, Hotel Management
Dear Brian Thank you for taking the time to share with us your feedback. I am glad to read that you liked our location. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Great location. Close to station, but very quiet.

Posted Sep 11, 2017
Pros: The comfort of the bed
Cons: Quality of the pillows
Location: Just a short walk to Victoria station where we needed to catch our train
Just a very short walk to Victoria station, yet our room backed onto a very quiet road. The room was very generously sized, the bed extremely comfortable and we enjoyed the high tech lighting etc. A very minor negative were the pillows, which were not as soft as we like. The bathroom was spacious and well equipped. Breakfast was of a very good quality with plenty of choice.
Comment from Hotel Management
Sep 12, 2017 by Jack Morris - Guest Relations Manager, Hotel Management
Dear Chrissy, Thank you for sharing your experience and I'm thrilled that you enjoyed your stay. Hopefully it won't be long before we can welcome you back again! Kind regards, Jack Morris - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Park Plaza, Victoria

Posted Sep 1, 2017
Pros: Close to Transportation.
Location: Only one block from Victoria Train station and a couple of blocks from the Victoria Bus station.
Great Hotel. Close to transportation and lots of restaurants.
Comment from Hotel Management
Sep 1, 2017 by Jack Morris - Guest Relations Manager, Hotel Management
Dear Dave It's great to read that you enjoyed everything about your stay at Park Plaza Victoria London and that you enjoyed your visit to London. I sincerely hope we can welcome you back in the very near future. Best Regards, Jack Morris - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, California USA

Wonderful Stay in London

Posted Aug 25, 2017
Pros: Location and staff.
Cons: Train dining room staff to not wipe the crumbs and food on the floor when cleaning tables. It makes for a dirty floor, appearance and is unsanitary.
Location: Victoria Train Station, Tube, buses will enable you to get anywhere in London. Lots of restaurants in the area. The only tool you need is a great map
This hotel is one block from Victoria Station and Tube and on the bus route of many bus lines which makes the location perfect for getting around London and for site seeing. The room was very fresh & clean, comfy, updated, and a wonderful welcome after the long flight from Los Angeles. The room was a nice size with a great size bed, nice linens, and pillows. I was very pleased with my choice and would stay again when in London. There are restaurants in the area if you are looking for something close.
Comment from Hotel Management
Sep 17, 2017 by Jack Morris - Guest Relations Manager, Hotel Management
Dear Sherri, Thank you for taking the time to share your experience. I'm pleased to read that you enjoyed your stay with us and everything was to your satisfaction. I sincerely hope we can welcome you back again in the near future. Kind regards, Jack Morris - Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Gilbert, AZ

Very good hotel with easy access to all of London

Posted Aug 23, 2017
Pros: Location, overall service, attitude of staff.
Cons: I felt charging for a waffle at the complimentary breakfast was chintzy. Room services shortchanged us with face cloths and hand towels often.
Location: Easy access to so many historic landmarks via bus, the tube, and train. Many local good restaurants nearby.
The concierge service (Andrew) was exceptionally good. We felt well cared for.
Comment from Hotel Management
Aug 23, 2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Joel Thank you for taking the time to share with us your feedback. I am glad to read that you liked our location and the service. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great location. Modern digital amenities.

Posted Aug 10, 2017
Pros: Location is the best.
We loved staying there for 4 nights. Every thing about the room is very good. The service is fantastic. Loved the digital controls that controls the lights , the curtains , the temperature etc. I highly recommend staying here. The restaurant scene is great. All walking distance.
Comment from Hotel Management
Aug 10, 2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Posted Jul 24, 2017
Great clean nice hotel. Near Victoria station and lots of pubs. Great place to walk around and look at the city.
Comment from Hotel Management
Jul 27, 2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Jori Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I hope to have the opportunity to welcome you back again soon. Kind regards, Daniela Lehner - Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Overall nice... room was clean... great shower, horrible a/c made uncomfortable on a warm day.
Comment from Hotel Management
Jul 24, 2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed staying with us. I sincerely do apologize for the inconvenience caused due to the AC. I hope to have the opportunity to welcome you back again soon. Kind regards,