Fantastic Hotel, but with one major disappointment
Posted Oct 9, 2016
The hotel is gorgeous, rooms spacious and luxurious, nice grounds, pool and spa. DO NOT BOOK THE RESTAURANT FOR DINNER ON A WEEKEND NIGHT!!!!!!! The food and service are excellent, but the noise level is DEAFENING!!!!! There is no segregation between the bar and the dining room and the crowd was extremely unruly and loud. The staff told us it's like this most weekends due to wedding parties etc, so I guess it's just our bad luck. It was a 150 dollar meal spoiled to the point that we passed on dessert, took our wine with us and BOLTED to our room. Great hotel, but they really need to do something about this.
Comment from Hotel Management
Oct 14, 2016 by Alex Barkwell, Hotel Management
Thank you for taking the time to review your recent experience with us. I am sorry to hear about your disappointment with the Restaurant. We did have a large group in house this past weekend that had an event on in the restaurant which caused it to be a bit busier then usual. As the West Coast Grill has separate ownership from the hotel I will be sure to pass your feedback onto their Management Team. We value feedback on what can be done to improve our guests experience and will be sure to look into this. Thank you again for your comments and we hoe that you will return to stay with us on your next visit to Sooke.