Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Close to downtown

Posted Aug 22, 2016
Small rooms but clean and well maintained Close to downtown and many restaurants
Comment from Hotel Management
Aug 25, 2016 by Sinisha, Hotel Management
Dear Anonymous, Thank you for taking the time to respond to our survey. I am very pleased that you got to enjoy all the wonderful sights, tastes and smells that Victoria has to offer. We are always happy to complement that experience with a comfortable and pleasant stay. Thank you again for your feedback, we look forward to seeing you again soon. Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler from New Westminster, BC

Why are you hiding your outlets?

Posted Aug 18, 2016
Pros: The pillows were comfortable.
Cons: Please, stop hiding the electrical outlets. That's really annoying.
Location: No.
They hide all of their electrical outlets behind furniture you can't move. Good luck charging your phone if there's more than one of you. They clearly have done this purpose, though I can't think why.
Comment from Hotel Management
Aug 19, 2016 by Sinisha, Hotel Management
Dear Cat, Thank you for taking the time to respond to our survey. I do apologize for difficulties in accessing our electrical outlets. I assure you that we did not try to hide the outlets on you, in fact, to solve this issue, we will be installing a charge station on the bedside table in the Fall. My apologies once again, I do hope that the rest of your stay was enjoyable. Thank you for the feedback, we look forward to seeing you back soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
by A verified traveler from Kelowna BC

Central Location

Posted Aug 14, 2016
Pros: Location, comfort, size and staff
Cons: The only negative thing I can think of is that the rooms are not very soundproof but it was quiet through the night
Location: Walking distance to the harbour, and downtown shopping
Very Spacious rooms, very clean, comfortable beds and linens The location is so central to downtown walking The adjoining restaurant and pub, were so convenient and the breakfast was awesome
Comment from Hotel Management
Aug 19, 2016 by Sinisha, Hotel Management
Dear Brenda, Thank you for taking the time to respond to our survey and also, for the glowing review. You are quite right in saying that noise carries a bit more through the building as it is an older structure. However, I am so pleased you enjoyed our location and our service. We hope to see you back soon. Sincerely, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler

Service

Posted Aug 10, 2016
I paid for an rollover bed. When I got room, the bed is stand there until I went to sleep. I have to fix the bed by myself.
Comment from Hotel Management
Aug 19, 2016 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey. Our practice regarding the rollaway beds it to place them into the room and leave them for guests to open. They are already made up, opening them is a very simple procedure. That is exactly why we do not open them as guests like to position them in different spots in the room and typically, do not need them until bedtime. Thank you again for your feedback, I do hope the rest of your stay was enjoyable. We look forward to seeing you back soon. Best regards Sinisha Ivaz General Manager
3 out of 5
by A verified traveler

Close to everything downtown

Posted Aug 7, 2016
Pros: Area
Cons: Beds
Location: Close to the harbour and shops
Nice area. Older hotel and you have to be lucky to get one of the 30 parking spots. The beds need upgrading. They have the fridge in the closet. Its all a little different but clean.
4 out of 5
by A verified traveler from Kansas

Victoria get-away

Posted Jul 31, 2016
Hotel was close to downtown activities. Parking garage was appreciated. Would have been nice to have a breakfast served rather than just a discount at the restaurant.
Comment from Hotel Management
Aug 5, 2016 by Sinisha, Hotel Management
Dear Glenn, Thank you so much for the survey and your kind comments. I am so pleased you had a good time in our hotel and our lovely city. As for the breakfast, you are right, it is always nice to have breakfast included in the price but feel that the 25% discount does provide you with a great value for a breakfast of your own choosing vs a set breakfast. Thank you again, we look forward to seeing you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler from cho

Nice hotel close to landmark

Posted Jul 27, 2016
I got great experience Staff and room...all of them is good,wonderful If i come to Victoria, i should stay here
Comment from Hotel Management
Jul 28, 2016 by Sinisha, Hotel Management
Dear MJ, Thank you so much for your great review, we always appreciate feedback (good and not so good) from our guests. As you said, we have a perfect location close to all the things that are important to visitors to our lovely city. Throw in friendly service, clean, comfortable rooms and excellent value and you have a recipe for an enjoyable stay. I am so glad that the combination worked so well for you. MJ, thank you again for the feedback, we look forward to seeing you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler from Surrey

Hotel Staff: No interaction, except at checkin

Posted Jul 23, 2016
Pros: Great beds, quiet.
Cons: Deliver the complimentary newspapers to the room door.
Location: Close to The Empress, the Inner Harbour, clubs, restaurants and shops. Worked well for our visit. Would probably go back again.
Close to harbour and shops, restaurants. Surprisingly quiet considering the location. Beds were great. Even though we checked out at noon, we were allowed to keep the car in the parking garage until 6 PM
Comment from Hotel Management
Jul 27, 2016 by Sinisha, Hotel Management
Dear Ann, Thank you so much for taking time to respond to our survey, I am so pleased you enjoyed your stay with us. As you said, location is one of our key assets. I am glad we were able to accommodate your parking request. We have a limited number of spots in our parkade so we can't always do that but we had some groups in during your stay so the pressure was a bit less than usual. Thank you again for your feedback. I look forward to welcoming you back in the near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler

It was OK!

Posted Jul 6, 2016
Pros: The secured garage, balcony & outside porch area was really nice!
Cons: Up keep! The towels appeared to be clean but didn't smell clean, such as a dry towel smell, painting, general up keep of the room.
Location: Good location
Front staff were quiet. They didn't talk much. It would have been nice for them to refer places to see or do. Offer suggestions. There was coffee in the front desk area but the front desk people did not offer any to us for the 2 days we were there. No one said "Hi" when we came in or "Good bye" when we left for the day. The room was clean but needed maintenance & painting. The location was good and our car was in a secure garage. This hotel was good!
Comment from Hotel Management
Jul 12, 2016 by Sinisha, Hotel Management
Dear Tammy, Thank you so much for responding to our survey. I do apologize if the staff were not as animated as they usually are, we do pride ourselves on being a very friendly hotel. With regards to Maintenance issues, I have spoken to our team supervisor and we will make sure any deficiencies are corrected asap. The coffee was/ is complimentary and it's for our guests to help themselves. Tammy, thank you for your comments, we hope to see you back in he near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler from NJ

An excellent place to stay in the center of town

Posted Jun 30, 2016
A clean and well-run hotel right in the middle of everything. We were 5 min away from the Empress Hotel and the Inner Harbor with all the activities and museums, yet steps from the restaurants right in the neighborhood. Room was very clean, our kids liked the pool and the front-desk staff was always helpful. They offer parking, though you can park on the adjacent streets overnight too. Don't expect luxury here, but this is a great place to stay when visiting Victoria.
Comment from Hotel Management
Jul 6, 2016 by Sinisha, Hotel Management
Dear Michael, Thank you so much for taking the time to respond to our survey and for your kind comments. As you mentioned, our location and proximity to everything is our key feature but we also promise you a clean, well-maintained room and friendly, professional service. I am glad we rose to that challenge on both accounts. Thank you again and we look forward to welcoming you back soon. Best regards, Sinisha Ivaz General Manager