Ratings based on 612 Verified Reviews

3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from nanaimo

Close to shops

Posted May 22, 2017
Loved the location. Great staff, very helpful. No complaints.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Pros: Convenient location
Cons: Definitely needs some updating..
Hotel was clean but is very old and you can see where they have painted over mold to clean up..
Comment from Hotel Management
May 15, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you so much for taking the time to respond to our survey. I agree with you that the hotel is due for some TLC and that is exactly what we are doing right now with our renovations. We are very excited about presenting a fresh, contemporary, new look to our rooms and public areas. Thank you for your feedback, we hope to see you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Campbell river B.C.

NICE HOTEL

Posted Apr 28, 2017
Pros: CLEAN. LOTS OF ROOM IN ROOMS. GOOD BEDS.
Cons: YES. BIGGER PARKING STALLS. IMPROVE DECK STAFF.
Location: GOOD. SHOP.
THE PARKADE PARKING STALLS WERE WAY TO SMALL. THE DESK STAFF WERE NOT THE GREATEST. THE ONE WE CHECKED IN WITH TRYED REALLY HARD BUT ENGLISH WASN,T SO GOOD. I'M SURE HE WILL GET BETTER. THE GIRL IN THE MORNING WAS RUDE. NOT VERY HELPFUL AT ALL. OTHER THEN THAT WE ENJOYED OUR STAY.
Comment from Hotel Management
May 4, 2017 by Sinisha, Hotel Management
Dear Lynda, Thank you so much for taking the time to respond to our survey. I am sorry that you found the parking challenging. You are quite right that there are a few spots between pillars that are a bit more challenging. For guests with larger vehicles like trucks and vans, we will allow them to park in the breezeway. It was disappointing to hear that one of the Front Desk staff was rude. We do pride ourselves on being a supper friendly hotel so I will make sure we address this problem with the agent in question. Thank you for your feedback, we hope to see you back soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Taylor

Nice hotel ,centric. Location close to Harbor

Posted Apr 26, 2017
Clean place , friendly staff , safe environment, service was excellent We were a large group I recommend this place. definitely
Comment from Hotel Management
Apr 28, 2017 by Sinisha, Hotel Management
Dear A. Thank you so much for taking the time to respond to our survey and for the kind comments. I am particularly pleased about your comments about our service. Our goal is to be the friendliest hotel in town. We are just in the process of completing a number of renovations and hope to offer an even better experience to our guests in the future. Thanks again, we hope to see you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna B.C

Nice central part of town

Posted Apr 23, 2017
Nice central part of town ..easy to get around dt just by walking around really enjoyed my stay !
4 out of 5
Recommended
for Everyone
by A verified traveler from Abbotsford, BC

Good hotel

Posted Mar 30, 2017
Pros: Great location.
Cons: Rooms are looking a bit dated but I understand the hotel is under renovation.
Location: Royal BC Museum and IMAX is interesting. Miniature Museum is fun for kids as is the Interactivity Board Game Cafe.
Good hotel in a convenient location, walking distance from most attractions downtown Victoria.
Comment from Hotel Management
Apr 8, 2017 by Sinisha, Hotel Management
Dear Mark, Thank you for taking the time to respond to our survey, I am so pleased you had a chance to sample all the interesting attractions in our lovely city. Yes, we are under renovations and we just opened up the first batch of a our brand new rooms. They look great, we are so excited about offering them to the public. We hope you visit us again soon, book some of our new rooms and tell us what you think. Best regards, Sinisha Ivaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2017
Great location! Helpful, friendly staff. Will absolutely stay here again!
Comment from Hotel Management
Mar 29, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey and also for the excellent review. I am so pleased you chose to point out our great location and especially the work of our team. We know that we may not be the best hotel in town but we try very hard to be the friendliest. Thank you again for your feedback. We hope to see you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

Great location

Posted Mar 29, 2017
The hotel is a little run down and the walls are really think so noise travels. However, they're in the process of renovating the rooms so that might help the overall feel. Great location and staff was friendly.
Comment from Hotel Management
Mar 29, 2017 by Sinisha, Hotel Management
Dear ShayLynn, Thank you so much for taking the time to respond to our survey. I am glad you enjoyed the location and friendly staff. As you pointed out, we are in the process of renovating and the first "new" rooms should go on sale in a couple of days. We can't wait to hear the feedback from our guests! Thank you again, we hope to see you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Reasonable price, good location, nice little restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice staffs, quick check in

Posted Mar 18, 2017
Can't tell people how happy with this hotel, will go back to the same hotel next time!
Comment from Hotel Management
Mar 29, 2017 by Sinisha, Hotel Management
Dear Guest, Thank you for a most delightful review! We love the enthusiasm. Thank you ! Our promise to guests is very simple, a great location, a clean, comfortable room at a fair price. This motto has served us very well so far and we don't intend to change it. Thank you and we do hope to see you soon, in our new and improved hotel. Best regards, Sinisha Ivaz General Manager