Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from cho

Nice hotel close to landmark

Posted Jul 27, 2016
I got great experience Staff and room...all of them is good,wonderful If i come to Victoria, i should stay here
Comment from Hotel Management
Jul 28, 2016 by Sinisha, Hotel Management
Dear MJ, Thank you so much for your great review, we always appreciate feedback (good and not so good) from our guests. As you said, we have a perfect location close to all the things that are important to visitors to our lovely city. Throw in friendly service, clean, comfortable rooms and excellent value and you have a recipe for an enjoyable stay. I am so glad that the combination worked so well for you. MJ, thank you again for the feedback, we look forward to seeing you back soon. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler from Surrey

Hotel Staff: No interaction, except at checkin

Posted Jul 23, 2016
Pros: Great beds, quiet.
Cons: Deliver the complimentary newspapers to the room door.
Location: Close to The Empress, the Inner Harbour, clubs, restaurants and shops. Worked well for our visit. Would probably go back again.
Close to harbour and shops, restaurants. Surprisingly quiet considering the location. Beds were great. Even though we checked out at noon, we were allowed to keep the car in the parking garage until 6 PM
Comment from Hotel Management
Jul 27, 2016 by Sinisha, Hotel Management
Dear Ann, Thank you so much for taking time to respond to our survey, I am so pleased you enjoyed your stay with us. As you said, location is one of our key assets. I am glad we were able to accommodate your parking request. We have a limited number of spots in our parkade so we can't always do that but we had some groups in during your stay so the pressure was a bit less than usual. Thank you again for your feedback. I look forward to welcoming you back in the near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler

It was OK!

Posted Jul 6, 2016
Pros: The secured garage, balcony & outside porch area was really nice!
Cons: Up keep! The towels appeared to be clean but didn't smell clean, such as a dry towel smell, painting, general up keep of the room.
Location: Good location
Front staff were quiet. They didn't talk much. It would have been nice for them to refer places to see or do. Offer suggestions. There was coffee in the front desk area but the front desk people did not offer any to us for the 2 days we were there. No one said "Hi" when we came in or "Good bye" when we left for the day. The room was clean but needed maintenance & painting. The location was good and our car was in a secure garage. This hotel was good!
Comment from Hotel Management
Jul 12, 2016 by Sinisha, Hotel Management
Dear Tammy, Thank you so much for responding to our survey. I do apologize if the staff were not as animated as they usually are, we do pride ourselves on being a very friendly hotel. With regards to Maintenance issues, I have spoken to our team supervisor and we will make sure any deficiencies are corrected asap. The coffee was/ is complimentary and it's for our guests to help themselves. Tammy, thank you for your comments, we hope to see you back in he near future. Best regards, Sinisha Ivaz General Manager
4 out of 5
by A verified traveler from NJ

An excellent place to stay in the center of town

Posted Jun 30, 2016
A clean and well-run hotel right in the middle of everything. We were 5 min away from the Empress Hotel and the Inner Harbor with all the activities and museums, yet steps from the restaurants right in the neighborhood. Room was very clean, our kids liked the pool and the front-desk staff was always helpful. They offer parking, though you can park on the adjacent streets overnight too. Don't expect luxury here, but this is a great place to stay when visiting Victoria.
Comment from Hotel Management
Jul 6, 2016 by Sinisha, Hotel Management
Dear Michael, Thank you so much for taking the time to respond to our survey and for your kind comments. As you mentioned, our location and proximity to everything is our key feature but we also promise you a clean, well-maintained room and friendly, professional service. I am glad we rose to that challenge on both accounts. Thank you again and we look forward to welcoming you back soon. Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler from Grand Rapids, MI

No room service.

Posted Jun 16, 2016
Pros: Good location, nice rooms.
Cons: Just the arrangement with the restaurant.
I was surprised to find out that the restaurant in this hotel did not provide room service. In fact, you could not even grab a glass of wine and take it back to the room.
Comment from Hotel Management
Jun 17, 2016 by Sinisha, Hotel Management
Dear Kim, Thank you for taking the time to respond to our survey. I am sorry that you could not take advantage of room service. The adjoining restaurant and pub are leased so it is not our operation. Having said that I will bring it up with the manager and we will see if there is a possibility of putting that in place. Thank you for your suggestion. I hope the rest of your stay was enjoyable. We look forward to welcoming you back soon. Best regards, Sinisha Ivaz General Manager
5 out of 5
by A verified traveler from UK

Hotel in good location, good value.

Posted Jun 13, 2016
Excellent location for all things in Victoria. Room very comfortable and clean and had a fridge. We used the hotel parking , which was very convenient. Parking was $12 Canadian per night. Very helpful staff as we left something behind and they phoned us when they found it. Would definitely use again and recommend.
Comment from Hotel Management
Jun 17, 2016 by Sinisha, Hotel Management
Dear Mark, Thank you so much for taking the time to fill out the survey and for your kind comments. We always love being recognized for a job well done and being the friendliest hotel in town is certainly one of our objectives. Thank you again and we look forward to welcoming you back. Best regards, Sinisha Ivaz General Manager
3 out of 5
by A verified traveler

Zentral gelegen

Posted Jun 5, 2016
Nettes Hotel mit sehr freundlichem Service zentral in Downtown gelegen.
Comment from Hotel Management
Jun 6, 2016 by SinishaI, Hotel Management
Dear Sir, Thank you for taking the time to respond to our survey. I am glad you enjoyed our central location and hopefully all the many charms that Victoria has to offer. Thank you again and we hope that you will visit us again in the near future. General Manager
4 out of 5
by A verified traveler from ZACATECAS MEXICO

HOTEL BIEN POCO RETIRADO

Posted Jun 1, 2016
Pros: PRECIO Y LA HABITACION ESTA COMODA
Cons: SI EN LIMPIEZA
Location: ESTA A 2 CUADRAS DE LA CALLE PRINCIPAL Y A 2 KM DEL PARLAMENTO
FUE DE PLACER, HOTEL TRANQUILO POCO RETIRADO DE LOS PRINCIPALES PUNTO DE INTERES NADA FUERA DE LO NORMAL
5 out of 5
by A verified traveler

Very friendly staff and a great place to stay.

Posted May 31, 2016
Pros: Friendly staff.
Cons: Fine place to stay
Location: Great location, just minutes from inner Harbour.
Very friendly staff, reflecting the hospitality of the city. A great location close to the Inner Harbour. Rooms are clean. Suggested for just about any age group.
4 out of 5
by A verified traveler from Aurora, ON

In the Centre of Victoria

Posted May 26, 2016
Pros: Plain but very satisfactory.
We were close to the Inner Harbour, ideal for a brief Victoria stay. Clean, roomy and comfortable. Bonus of balcony and unobtrusive kitchenette. Well worth it.