Property entrance

Reviews of Royal Scot Hotel & Suites

3 out of 5
Royal Scot Hotel & Suites
425 Quebec St, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1154 out of 1912 reviews" "
Rating 8 - Good. 584 out of 1912 reviews" "
Rating 6 - Okay. 116 out of 1912 reviews" "
Rating 4 - Poor. 34 out of 1912 reviews" "
Rating 2 - Terrible. 24 out of 1912 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

donna

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The pool facilities the vintage feel about it the size of the room and how close it is to everything we will be staying here again for sure
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 27, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Let us check in at noon on arrival. Our departure was not until 5. So they held our bags which was great! Had the pool, hot tub and steam room to ourselves all weekend! Thanks
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 26, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

Alysse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 26, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Love this Hotel. Very British feel. Games room and pool table, shuffleboard. Pool and sauna. Very clean and Staff are great! Highly recommend.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 26, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient,restaurant could be better!
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 24, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

Sam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Scot was the perfect base for our days exploring Victoria. The location is great - close to the harbour but really quiet! The building is dated but upkept and very clean
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 24, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 24, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel could use some modernization, but the kitchenette and location make it a great option.
Response from Reservations Department on Mar 21, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

GAY

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service in a quiet neighborhood! Walk to the museum and lots of great food!
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 17, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback.

10/10 Excellent

Narinder

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay at the Royal Scot was truly excellent. Beds were comfy and everything was clean and in good working order.. The location just cant be beat!
Stayed 4 nights in Mar 2024
Response from Reservations Department on Mar 14, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback.

10/10 Excellent

Ann, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Property! Very well maintained. Interesting details with a shop, games room, library/puzzle room. Above all the Swimming pool and hot tub were the perfect size, temperature and temperature of the pool area was great! Room was very comfortable and the small patio was definitely a plus. Details should be on your Website!
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 13, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel , very well kept and convenient short walk to waterfront, restaurants, grocery store, coffee shops. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 11, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Carole Anne

Liked: Cleanliness, amenities, property conditions & facilities
Well equipped room with all I needed to make breakfast and lunch. Bed was comfortable. Wifi was a challenge to stream Netflix etc. Good cable service. I didn’t use pool, laundry or gym but the areas all looked clean and maintained. I would stay again.
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Gail

Everything was perfect
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 10, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, like having a kitchen, location.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Heather

Stayed 2 nights in Feb 2024
Response from Reservations Department on Mar 27, 2024
Thank you for staying with us at the Royal Scot Hotel. We appreciate your feedback!

10/10 Excellent

Shalu

Traveled with partner
Liked: Cleanliness, amenities
Reasonable and within walking distance to everywhere, pretty much.
Stayed 2 nights in Jan 2024
Response from Reservations Department on Mar 5, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Farrel

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations Department on Mar 6, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was a sweet hotel with great staff. I had a great time and I would for sure stay there again whenever I visit Victoria.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 5, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and a nice facility.
Stayed 3 nights in Mar 2024
Response from Reservations Department on Mar 5, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Robert

Staff were wonderful
Stayed 5 nights in Feb 2024
Response from Reservations Department on Mar 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Trent, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here many times in the past. Clean and comfortable. A bit dated with minor wear. Great restaurant in the hotel and plenty in the area.
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 3, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on Mar 10, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Chelsea, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the sweetest hotels I’ve ever stayed at. The staff were extremely friendly, they offer a free shuttle upon request, as well as other little perks like supplying the guests with umbrellas on rainy days. It was absolutely lovely!
Stayed 1 night in Feb 2024
Response from Reservations Department on Mar 1, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with excellent location
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 28, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Reservations Department on Feb 28, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Cathy, Campbell River

Liked: Cleanliness, staff & service, property conditions & facilities
We moved from Victoria not long ago and now live 35 mins away so the odd time I need stay overnight it’s nice to stay at the Royal Scott .
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 27, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Rae

Liked: Cleanliness, staff & service
Clean and friendly. We were very disappointed the hot tub was closed on our second night. Looked like it needed a vacuum/clean and could have been up and running again. Other guests we ran into were equally displeased with the closure.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 24, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lizette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay - WIFI wasn’t great but that’s ok
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 23, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game’s room and the pool make it fun and the staff is wonderful. It is so close to walk to anything you need.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Eddie, Oak Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Department on Feb 23, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jinnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was really good. Wish to stay longer
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and we will be returning soon.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 24, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Nice stay but the sizeable room was let down somewhat by a small and rather uncomfortable bed. Room had poor sound insulation and we had regular shouting from a nearby room, which made for a less than relaxing stay. But staff were friendly and helpful at check in.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Cecille Sta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay we would definitely go back
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Angana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not the most modern of properties but the suite was spacious, clean and comfortable. The bed was much better than many in high end hotels. Staff were courteous and pleasant. Location is amazing and parking is easy to find. Best value for money. Would definitely come back!
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Carlo

Liked: Cleanliness
Waking up Monday morning to machinery and drilling outside my window at 8am was kind of annoying. Otherwise the room was good
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 13, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Bryan

Traveled with family
No microwave in our room. Near downtown Victoria. Can walk most anywhere. Older facility but kept well.
Stayed 2 nights in Feb 2024
Response from Reservations Department on Feb 12, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Sinead

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, but clean and great location. Safe area, lots of parking, walking distance to major tourist areas
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 12, 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret to share that my stay at the Royal Scot hotel was highly unsatisfactory. Numerous facilities were out of order, including room lights, whirlpool, water dispenser, and laundry appliances. Despite reporting these issues multiple times, the problems persisted, even after attempts with the hotel's technician. To make matters worse, when I brought these concerns to the front desk, particularly to Anna Strozheva, the front desk manager, her response was shockingly rude. She insisted I leave the property within an hour, creating an immensely uncomfortable situation on a Saturday night in inclement weather. Frustrated and left with no choice, I had to relocate to another hotel at double the cost. When questioning the reason for my abrupt departure, Anna Strozheva's dismissive reply was that I complained too much, causing stress to her staff. This not only reflected poor customer service but also displayed a lack of accountability for the hotel's own shortcomings. Overall, my experience at the Royal Scot hotel was marred by constant issues, unresponsive management, and a disappointing level of service. I strongly advise potential guests to reconsider staying at this establishment.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kirstyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go-to place to stay in Victoria
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 12, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Natalia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very cozy!
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Dated, not owned by anyone Scottish as far as I could tell! But clean, and with clean amenities. Just very very dated. Needs a revamp. Fine.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 12, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, excellent for kids
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 10, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. I was traveling with my Service Dog and had absolutely no issues or concerns. I will certainly stay again.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 10, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has charm and a lot to do on site, and only blocks from the best parts of Victoria.
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 7, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean. Nice sized rooms with full kitchen facilities. Very quiet as it is located 2 blocks up from the busy waterfront area and directly beside the legislature buildings. Extras included a games room, billiards room, indoor heated pool and jacuzzi. Will definitely be staying again.
Stayed 3 nights in Feb 2024
Response from Reservations Department on Feb 7, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place & meticulously looked after: pool, hot tub, games room, coffee, etc maintained obviously many times throughout the day. Staff was really friendly. It’s lots of retired folks staying here but family friendly too. My boys of 13 & 10 liked it mostly because of the games room, pool table and we didn’t get time to play shuffle board. Room service looked after things everyday including our hide a bed. Will more than likely stay here again. Parking on site in lot also inside.
Stayed 4 nights in Feb 2024
Response from Reservations Department on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Reservations Department on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback!