Ratings based on 545 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick fast respite for a weary traveler

Posted Feb 15, 2018
Well the caption says it all, apparently I need to add more info to satisfy Expedia.. So here goes, I needed a hotel that wasn’t a crack motel that was on the cheap. This is the place to go. Friendly, clean & on the cheap
Comment from Hotel Management
Feb 19, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your comments we look forward to welcoming you back the next time you are in Victoria Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
The underground parking was appreciated. The staff was pleasant.
Comment from Hotel Management
Feb 19, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for submitting your comments, glad you enjoy the underground parking. We look forward to welcoming you back next time you are in town. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant. In town visiting family and friends.

Posted Feb 11, 2018
It was a very good pleasant and friendly staff and the room was kept really clean and tidy. We were in town visiting our grandmother whom recently turned 99 years old. The hotel and staff made the visit even nicer. Thanks.
Comment from Hotel Management
Feb 19, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for submitting your comments, we are glad to hear you enjoyed your stay along with the amenities and service we provided. We look forward to having you stay with us the next time you visit Victoria. Regards,
3 out of 5
by A verified traveler from nanaimo bc

Sandman hotel Douglas street

Posted Jan 18, 2018
The room had a weird odour and there wasn’t a window in our room
Comment from Hotel Management
Jan 26, 2018 by LP, Hotel Management
Hello, Thank you for your comment. We are so sorry about the issues you've encountered on your recent stay. If you want to discuss this matter, kindly reach out to us directly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Excellent Sports Pub

Posted Jan 16, 2018
Pros: Location was very central
Location: It's close to everything
The attached Sharks Sports Bar is an ideal place to unwind and to enjoy a game.
Comment from Hotel Management
Jan 24, 2018 by lp, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Families
by A verified traveler

Comforting and welcoming, felt like home

Posted Jan 11, 2018
Pros: Location
Cons: House keeping
Location: Arts, crafts, university
Nice location, friendly staff and pleasant atmosphere
Comment from Hotel Management
Jan 24, 2018 by lp, Hotel Management
Thank you for staying with us!
2 out of 5
by A verified traveler

Posted Dec 22, 2017
Some sort of smell from the room. Hand Towels were not clean. Looked like they used ones. Wont stay agian
Comment from Hotel Management
Jan 24, 2018 by lp, Hotel Management
Hello, Thank you for your comment. We are so sorry about the issues you've encountered on your recent stay. If you want to discuss this matter, kindly reach out to us directly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Older hotel but friendly staff, good room service. Comfortable beds. Good for a quick visit to victoria
Comment from Hotel Management
Jan 11, 2018 by GM, Hotel Management
Dear Guest, Thank you for taking the time to submit your comments, we are glad you enjoyed your stay and look forward to welcoming you back in the near future. Regards, gm_victoria@sandman.ca
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and efficient staff and good location

Posted Dec 4, 2017
A gym, pool and laundry which is perfect for a budget traveller. Good size rooms, and excellent service. Location super, easy walk to down town. Recommend.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to submit your comments, we are glad to hear you enjoyed your stay and look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Freindly staff, clean room & comfortable & se ured.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Thank you for submitting your comments, we look forward to having your stay with us the next time you are in Victoria.