Ratings based on 575 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 14, 2018
Comment from Hotel Management
Jun 15, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your review, Regards,
4 out of 5
by A verified traveler

Posted Jun 12, 2018
The hotel isn't in walking distance of downtown but really convenient if you have a car. The bar/restaurant had really great food and the staff were very accomodating.
Comment from Hotel Management
Jun 12, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your comments, we are glad to hear you enjoyed your stay including the bar/restaurant food & stayff. Regards,
4 out of 5
by A verified traveler

Posted Jun 12, 2018
It was okay. Elevator still broken.
Comment from Hotel Management
Jun 12, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your comments, we are doing our best to have the second elevator up and running. Regards,
2 out of 5
by A verified traveler

Posted Jun 8, 2018
Hotel lacks amenities and is really hold interior. The interior corridor lacks a sense of freshness and the hotel really deserves a renovation
Comment from Hotel Management
Jun 15, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your comments, we are sorry to hear the hotel did not meet your expectations; please feel free to reach out to me directly should you wish to discuss it further. Regards,
5 out of 5
by A verified traveler

Posted May 26, 2018
Nice location not far from local shops
Comment from Hotel Management
Jun 5, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your review, we are glad to hear you enjoyed your stay. Regards,
3 out of 5
by A verified traveler

Posted May 22, 2018
Comment from Hotel Management
May 29, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your review, Regards,
4 out of 5
by A verified traveler from Ottawa, Ont.

Posted May 16, 2018
Hotel staff were very helpful.
Comment from Hotel Management
May 29, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your review, Regards,
2 out of 5
by A verified traveler from Victoria

Dissapointing for the money

Posted May 12, 2018
The bed was soft and very lumpy not comfortable at all needs new mattress. The one elevator was not working . The icemachine was not working. We had to phone for replenishing coffee supplies. Really not worth the money
Comment from Hotel Management
May 29, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your review, I am sorry to hear you did not enjoy your stay. please feel free to reach out to me directly should you wish to discuss it further. Regards,
2 out of 5
by A verified traveler

This traveler left a rating score only Posted May 12, 2018
1 out of 5
by A verified traveler from Nanaimo

Musty and noisey

Posted Apr 29, 2018
Horrible service, music pounding all night right below our room. It was raining and the water was hitting a tin ledge outside our window and kept us up all night. Room smelt musty and smoky, dishes in the cupboard were dirty and the TV quit working intermittently. All this and they would not punch my 13 reward card as we booked thru Expedia. Never will we come back
Comment from Hotel Management
May 8, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave your comments and contacting me directly to rectify the situation. Regards,