Ratings based on 285 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Campbell River, BC
BeautifulPosted Nov 27, 2015
Pros: the room, the view, the whole ambiance of the warehouse conversion, the history, the location of the hotel in regards to other attractions in Victoria
Cons: parking availability.
Location: located on the corner of Pandora and Warf St. China Town around corner, Warf district, restaurants, shops, curios, many of Victoria's attractions.
Great location and everything was just around the corner! Room was beautiful, loft bedroom, kitchen, living room. The hotel is situated in a converted old warehouse from the early 1900's. Our suite was about the size of a very small apartment. The view of downtown Victoria at night was captivating. The convenience of the Pub and Restaurant was excellent. The only thing that was a little off putting was the parking. Due to the Johnston Street Bridge build, the parking was one block away. Makes a little difficult for those that don't walk too well. Staff were friendly and extremely helpful. My husband and I would definitely go back to the Swan's Pub and Hotel.
for Business Travelersby A verified traveler
Big RoomsPosted Oct 30, 2015
Pros: Huge rooms, I've rented apartments that were smaller. Central location.
Cons: Paid extra for parking. TV channels were terrible. Lots of background machinery hum in my room.
Great sized rooms. Good central location, great staff.
for Everyoneby A verified traveler from 宮崎市
ベッドルームが2つあり.リビングも広いゆったりした素敵なホテルPosted Oct 16, 2015
広々したリビングには、大きな机にソファセット、丸い食卓、テレビ。二階にあるベッドルームも、収納がたっぷりでき、広い2部屋。 毎日ふきんやタオルを出しておくと交換してくれる。お風呂もバスタブ付きだが、お湯をあまり使うと3人めから水になるので、時間差で入ると良い。コンロも4口あり使いやすかった。 スーパーは少し遠いが、きれいな肉、魚介類がある。フロントに聞けば親切に教えてくれる。チャイナタウンの中にも、小さな店があるが、利用しなかった。
for Everyoneby A verified traveler
Huge room, Great staffPosted Sep 17, 2015
The size of the room was incredible - I could have moved in, and the staff were absolutely lovely - every single one. The location was great as well.
for Everyoneby A verified traveler from Campbell River B.C.
Victoria stayPosted Sep 16, 2015
Pros: quiet rooms. friendly staff, close to all amenities
Cons: parking was a block away and not included in room price
Location: shopping, museum, parliment buildings , inner harbor , fisherman's wharf. Beacon Hill park. Ogden Point sea walk
Great hotel. close to shops so many options close by for eating. short walk to inner harbor . The staff was very helpful and friendly.
for Everyoneby A verified traveler from parksville BC
Charming Arts Hotel in the great location!Posted Aug 27, 2015
Pros: Location, comfort, old Victoria charm!
Cons: Small things like a missing lightbulb and electrical cover, that kept springing open.
Location: Centrally located, with restaurants, cafes, shopping and museums nearby. Whale watching ( in season), waterfront tours, fish and chips and craft beer.
Excellent staff and a great pub. Location cannot be beat, with a short stroll to the harbour. Great for larger groups of friends and family as suites sleep easily 3 couples. Charming decor with eclectic original art work on display and comfortable furniture. High quality bedding and linens allow for comfortable rest. We love to stay at Swans, while entertaining friends from Europe, and many great breakfast cafes in the neighbourhood allow for exploring the charming city of Victoria. Many great restaurants in the area allow for easy walking access. And, let's not forget shopping and museums! All within an easy walking distance.
Comment from Hotel Management
Sep 9, 2015 by Jennifer , Hotel Management
Thank you for these great comments. It looks like you and your guests enjoyed all that we have to offer; the Brewpub, being steps from all the attractions, spacious rooms and luxurious bedding. I hope we can welcome you back soon.
for Familiesby Lori
Posted Aug 26, 2015 on Hotels
for Familiesby Stephanie from Kalamazoo MI
Great stay minus except we were charged twicePosted Aug 25, 2015 on Hotels
We got charged twice. Once by Hotels.com and once by the Swan. Still hasn't been resolved. Not cool. Everything else was great. Loved the beer, the bands and the location.
for Everyoneby A verified traveler
It is charming. And the location is very good.Posted Aug 24, 2015
Cons: elevator was very slow.
Location: walking distance from China town & Empress
It is not actually easy to come and stay by car.
for Everyoneby A verified traveler from Arizona
Great hotel, centrally located, awesome staff!Posted Aug 23, 2015
Reasonably priced, great location and the room was really large and convenient! I would stay here again!