Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from parksville BC

Charming Arts Hotel in the great location!

Posted Aug 27, 2015
Pros: Location, comfort, old Victoria charm!
Cons: Small things like a missing lightbulb and electrical cover, that kept springing open.
Location: Centrally located, with restaurants, cafes, shopping and museums nearby. Whale watching ( in season), waterfront tours, fish and chips and craft beer.
Excellent staff and a great pub. Location cannot be beat, with a short stroll to the harbour. Great for larger groups of friends and family as suites sleep easily 3 couples. Charming decor with eclectic original art work on display and comfortable furniture. High quality bedding and linens allow for comfortable rest. We love to stay at Swans, while entertaining friends from Europe, and many great breakfast cafes in the neighbourhood allow for exploring the charming city of Victoria. Many great restaurants in the area allow for easy walking access. And, let's not forget shopping and museums! All within an easy walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

It is charming. And the location is very good.

Posted Aug 24, 2015
Pros: compact
Cons: elevator was very slow.
Location: walking distance from China town & Empress
It is not actually easy to come and stay by car.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great hotel, centrally located, awesome staff!

Posted Aug 23, 2015
Reasonably priced, great location and the room was really large and convenient! I would stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. louis MO

Great town, nice hotel

Posted Aug 20, 2015
Staff was great and location is ideal - right in the heart of downtown. Room had no a/c which wasn't a real problem but it was a bit hot before we fired up the fans.
3 out of 5
by A verified traveler from Alberta

Good location

Posted Aug 19, 2015
Pros: Location
Cons: Hotel needs a makeover
Location: Good central harbour location. Good pub and live music in the building.
Room had no A/C and was in a busy area. Overall decor needs updating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Media, PA

Great Location & Brewpub in Historic Hotel

Posted Aug 16, 2015
We arrived at the end of a long day and couldn't be happier. The staff was professional and the mini-suite was spacious and spotless. After a quick change, we went down to the brewpub for dinner with our teenage sons. The food was great and the beer was cool and delicious. A live group began peforming and within an hour or so, swing dancers started to strut their stuff across the barroom floor. A lovely historic hotel that has been nicely restored, within walking distance of downtown Victoria. The only negative was the major construction project going on across the street, which started up around 7:30 a.m. Closing the windows helped, but since there is no AC, not a desirable solution. Overall, this was a very good value for the price and I would definitely be happy to stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveler from tokyo japan

Posted Aug 6, 2015
古いけど清潔で部屋が広くて快適でした。 キッチンがあり便利なでした。 ダウンタウンからも近いが治安は少し悪いかも。
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary,Alberta

Tale of a Swan,

Posted Aug 2, 2015
Pros: We have been to Victoria numerous times over the years and always talked about giving this hotel a try.We had been there to eat during previous visits
Cons: Larger bath towels,handheld shower heads,a couple of movie channels offered at a extra fee, hotel packages for other things besides the brewery tour.
Location: The location is pretty decent with shopping and the wharf within walking distance.Market Place shopping is across from lobby entrance on Pandora St.
We enjoyed our stay at the Swan Hotel & Brewpub in Victoria,B.C. in July.The hotel is walking distance of downtown shopping.The pub downstairs had music every night we were there.They had a variety of different music every night .It was a very popular place and was full every night.The brewpub has a wide variety of different ales,stouts etc.for patrons to try.The food in the pub/restaurant was awesome as well and reasonably priced.We would definitely stay there again.
Comment from Hotel Management
Aug 16, 2015 by Jennifer , Hotel Management
Thank you Kris, for the great comment. We are so proud of our Brewpub and our award winning beers. I'm happy to hear you experienced the live music every night. By not charging cover to join us for the shows you get to spend your money where you please; ales, great food and a unique hotel room. I look forward to welcoming you back soon. Enjoy the rest of the summer.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa.

Great Location - Apartment Like 2 Bedroom Suite

Posted Jul 20, 2015
Nice clean room. Staff and lounge were were great with a good central location. Would stay again as long as it's not hot outside. Needs A/C even if they are small in room units.
5 out of 5
Recommended
for Everyone
by A verified traveler

good downtown location

Posted Jul 10, 2015
Pros: location, the room itself
Cons: the maids should leave the guest property alone
really nice rooms - not upmarket but really good in their own way (check the photos on the web-site) - food is only okay