Ratings based on 1,192 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

nice hotel, no AC

Posted Jul 13, 2016
Pros: Excellent location.
My family of 3 stayed in a double bed room which were full size no queen. The room was clean and has no AC, it had a ceiling fan, fortunately we could open the window and the weather was nice. The room size was ok, the bathroom was small both were clean.
Comment from Hotel Management
Jul 13, 2016 by Management Team, Hotel Management
Thank you for sharing. We have just completed Phase One where half of our guest rooms now have air conditioning and Phase Two will begin in October of this year. We hope you will be able to visit again. Sincerely, Indu Brar General Manager
2 out of 5
by A verified traveler

Too small restroom

Posted Jul 12, 2016
I stayed at Junior suite, but the restroom was too small. My wife could not put her cosmetics in the restroom. In addition, there is no bath tub. Location is good, and it is good to take photos. However, it is not that good for stay.
5 out of 5
by A verified traveler

amazing hotel!!

Posted Jul 10, 2016
We parked in the morning and walked around ALL day!!! :):):)
Comment from Hotel Management
Jul 11, 2016 by Management Team, Hotel Management
So glad you had a wonderful stay! Sincerely, Indu Brar General Manager
2 out of 5
by A verified traveler from OR

DISAPPOINTED!

Posted Jul 6, 2016
Pros: Close to city center that's all!
Cons: TELL THE TRUE!
I booked my room with a city view,but when I checked into the room what I saw was view of the storage unit.I talked to the front desk, he told me the reason because city view means a view of buildings,he moved us to a different floor. This time our room had a different kind of view,but it is a top of one building. I felt like this was bait and switch in that wed claimed one thing and then I was given something not at all close to expectation. I will not recommend anyone to stay at this hotel. I paid for a night stay plus parking totaling $388.47. Worthless! Bathroom is too small. Parking area was terrible. It was too tight,sketchy area,and completely disorganizes.I did not fell secure parking my car there at all. All in all, my experience was completely disappointing and not worth the spend. I don't mind paying a premium if I actually received premium.
Comment from Hotel Management
Jul 13, 2016 by Management Team, Hotel Management
I am very sorry to read that your stay was not as you had anticipated and that we were not able to find a room that was appropriate for your needs. I have passed along your parking feedback to our team. Kind regards, Indu Brar General Manager
4 out of 5
by A verified traveler

Grand hotel

Posted Jul 5, 2016
Amazing location, grand old hotel! Our room was a little dated however but we didn't mind as we didn't spend much time in it.
Comment from Hotel Management
Jul 13, 2016 by Indu Brar, General Manager, Hotel Management
Thank you for sharing. We hope to welcome you back once all of our rooms are complete with the renovations in June 2017!
3 out of 5
by A verified traveler from Medford, Oregon

Once is enough

Posted Jul 5, 2016
There is apparently a new Empress and an old Empress. We were in the old Empress section. It was a small room and they did their best to make it work. Too much money for not enough value for a hotel of this purported stature. The staff is outstanding, however. Everyone was cheerful and efficient.
Comment from Hotel Management
Jul 6, 2016 by Indu Brar, General Manager, Hotel Management
Thank you John for sharing. I am sorry that your room was not what you had anticipated. We have just completed Phase One of renovating half of our guest rooms. The other half will be complete by June 2017. Thank you for the comments about our wonderful staff. I will be sure to share them with the team.
5 out of 5
by A verified traveler

Excellent hotel with ideal location.

Posted Jul 4, 2016
Pros: Friendly and helpful staff.
Location: Perfect location for shopping and going to restaurants and tourist sites.
We had a wonderful stay. Able to walk to shopping and restaurants. We were there for July 1 and so could easily watch the fireworks and return to our hotel. Staff was very friendly and helpful.
Comment from Hotel Management
Jul 6, 2016 by Indu Brar, General Manager, Hotel Management
Thank you for sharing. I am so pleased you were able to take in some of our beautiful tourists sites and enjoy the lively festivities on Canada Day! We look forward to seeing you again.
4 out of 5
by A verified traveler from Mexico

Excelente hotel por su ubicacion y su historia

Posted Jun 27, 2016
Pros: Su ubicacion y sala de te
Cons: Puede mejorar el servicio en recepcion
Location: excelente ubicacion
Tuve la furtuna de estar en las habitaciones remodeladas, excelente tarifa por parte de expedia y un hotel que de verdad te trasporta a la historia con un lujo sin igual
5 out of 5
by A verified traveler from Washington State, USA

A Fantastic and Memorable Experience

Posted Jun 27, 2016
This was easily one of the best hotel experiences in my life. When we got to the hotel, they were exceptionally kind, giving my 3-year-old a crown and warm welcome. The clerk was wonderful, as was the valet and porter. Everyone was fabulously welcoming and professional. The room was great and comfortable. We loved our experience and our only regret was that we had to leave. This experience demonstrated what happens when hotels pick top-notch people and give them great training: a fabulous guest experience.
Comment from Hotel Management
Jul 6, 2016 by Indu Brar, General Manager, Hotel Management
Thank you Adam for your lovely comments. I am so pleased all of you enjoyed your stay. Our staff is incredible and are always looking for ways to turn moments into memories for our guests!
5 out of 5
by A verified traveler from Tasmania

Lovely hotel

Posted Jun 19, 2016
Centrally placed near all amenities. Lovely views. Lots of history
Comment from Hotel Management
Jul 7, 2016 by Indu Brar, General Manager, Hotel Management
Thank you Jody for sharing. I am so pleased you enjoyed your stay.