Posted Oct 23, 2016
Neither Expedia nor Fairmont Empress informed us at any time that the hotel was under renovation. This certainly curtailed services (breakfast, lunch, dinner, cocktails at the Bengal room) as well as negating the ambience for which one pays, after all. We have come to the Empress for 30+ years, traveling from Seattle, bringing guests from Europe, Australia and Japan and celebrating special occasions with high time at the Palm Court the only high about the afternoon tea was the cost per person -- $30 more than what we paid at the Fairmont in Banff. The room was overfilled, noisy, the servers were harried, and frankly, decorum was lacking. Sadly, our family of 7 concluded that this long planned special event did not live up to our expectation, in fact, was disappointing. Also, the logistics of checking in, having to come from the underground parking to the elevator, then walk through the convention center to the only available elevator to go to the room, and the cross 3 hallways to reach the room, is a bit much. There is no doubt that the hotel needs renovation as the rooms are beyond "quaint" (our granddaughter's opinion) and antiquated, but potential guest should be informed about the various problems so they can decide to actually stay at the Fairmont and put up with the present situation or go elsewhere. We would have been happy at the Westin. We are trying to not let his experience sour the good memories we have of many happy occasions at the Empress at better time
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for your feedback and my apologies that your stay was not what you had anticipated. We will be complete renovations June 2017 and I sincerely hope we can welcome you back again then.
Indu Brar, General Manager