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Reviews of Fairmont Empress

4.5 out of 5
Fairmont Empress
721 Government St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 777 out of 1178 reviews" "
Rating 8 - Good. 205 out of 1178 reviews" "
Rating 6 - Okay. 113 out of 1178 reviews" "
Rating 4 - Poor. 44 out of 1178 reviews" "
Rating 2 - Terrible. 39 out of 1178 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Empress had the “wow” factor my wife loves. Great area for walking, shopping, dining, and sightseeing. I am bringing my bathing suit next time.
Stayed 3 nights in Mar 2024

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location for easy access to shops, restaurants and walking paths in the inner harbour. Staff are friendly and professional. As a bonus, we had one of the most comfortable beds we have every slept in !!
Stayed 4 nights in Mar 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Stayed 2 nights in Mar 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Lai Hing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights at the Empress, the experience was great. Highly recommended Empress Afternoon High Tea. Our host was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Aleem

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beautiful Empress is aging. The location and service are still incredible but were found the rooms showing signs of heavy wear and tear. Our bathroom had to be re-cleaned after check in and the toilet was not repaired despite making a request. The body wash bottle was empty and there were no additional bars of soap available. Stayed here many times in the past but will think about staying somewhere else next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mike

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff are exceptional. Gold Floor is outstanding.
Stayed 1 night in Mar 2024

10/10 Excellent

Parham

Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing not to like
Stayed 1 night in Mar 2024

10/10 Excellent

Daehyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Warren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant service was very poor
Stayed 2 nights in Mar 2024

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has been great so far.
Stayed 1 night in Mar 2024

8/10 Good

Vincent Shing Hei

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall experience is pretty good. It was just water leaked from the shower screen door when showering
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is outstanding!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
If you desire a nice view from your room ask as not all rooms have the same quality view.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The high tea was spectacular
Stayed 2 nights in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. I just had no idea how to use the Nespresso lol. Otherwise fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Santokh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful charming property with a spacious feel and well appointed rooms. Excellent service !!
Stayed 1 night in Mar 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Pallavi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing and they made our check-in and check-out so quick. Loved our stay here.
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 18, 2024
Hi Pallavi, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

6/10 Okay

Todd

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 18, 2024
Thank you for taking the time to share your experience. We hope to have another chance to welcome you back for a seamless stay in the future.

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fairmont Empress on Mar 18, 2024
Hi Tatyana, we appreciate your review of The Fairmont Empress and can't wait to welcome you back in the future!

10/10 Excellent

Tina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent as we were able to walk for dinner, coffee, etc. The room is recently upgraded with modern finishes. We love the Le Labo toiletries.
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Thank you for taking the time to leave us a review Tina, we are happy to learn we exceeded expectations!

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing else at this time, all was very good
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
We are so happy to hear you had a wonderful experience at our Castle on the Coast Gregory!

10/10 Excellent

Zurab, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back when visiting Victoria .
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Thank you for the great review Zurab, we are thrilled you enjoyed your stay at Fairmont Empress.

10/10 Excellent

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 18, 2024
Hi Mandeep, thank you for taking the time to share your experience and provide us with the opportunity to improve. We hope to have another chance to welcome you back for a seamless stay in the future.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of history here.
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
We very much appreciate your kind review after your stay at The Fairmont Empress. We look forward to warmly welcoming you again in the near future Randy.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel I have ever had the pleasure to stay at.
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
It was our pleasure to have you as our guest Jay, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Fairmont Empress in Victoria was a once in a lifetime experience for me. The spa facilities, the restaurants, room service, etc. I could have easily stayed in the hotel for everything Ineeded and wanted to do!
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Thank you for the great review Debra, we are thrilled you enjoyed your stay at Fairmont Empress.

10/10 Excellent

IVY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel bar has the best scenery in this city
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Hi Ivy, it was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future!

10/10 Excellent

Adrienne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly and courteous staff. Both animal and child friendly. In a beautiful location in walking distance to many attractions
Stayed 2 nights in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
We sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Hi Darlene, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Thank you for the great review Adam, we are thrilled you enjoyed your stay at Fairmont Empress.

4/10 Poor

Pete

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 12, 2024
Hello Pete, we are sorry to hear you did not enjoy your stay. We strive to provide a wonderful experience, and are disappointed to find out the complimentary harbourview upgrade or late checkout provided did not aid in making the stay memorable. Hopefully we will have the chance to host you for a better stay in the near future.

10/10 Excellent

Takayuki

Business traveler, Traveled with partner, Traveled with family
Liked: Amenities
Amazing
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 7, 2024
Thank you for the great review Takayuki, we are thrilled you enjoyed your stay at Fairmont Empress.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 6 nights in Feb 2024
Response from Fairmont Empress on Mar 7, 2024
We are so happy to hear you had a wonderful experience at our Castle on the Coast Elizabeth!

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities
The Fairmont Empress is a beautiful and historic property, the staff is very professional and courteous, and the location is great. The one downside was that my room was between that of a loud family and I think a storage closet or some other space that the staff frequently had to get into, and also there was a lot of street noise. There's not much the staff can do to control the volume of other guests, but I was surprised that, given this is one of the higher-end hotels in Victoria, it seemed that nothing had been done to soundproof or insulate the walls and doors. Still overall a pleasant stay.
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 7, 2024
Hi Dana, we greatly value and appreciate your positive feedback, in addition to providing suggestions of aspects we can approve upon, such as increased soundproofing between rooms. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Theodore

Stayed 4 nights in Feb 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms, fantastic staff
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 7, 2024
Hi Samantha, we sincerely appreciate your kind words and for taking the time to mention our staff members in your review of The Fairmont Empress. We can't wait to welcome you back in the future!

2/10 Terrible

Justin

Traveled with partner
Disliked: Cleanliness
The bathroom has snot on the walls and hair from previous guests and the towels had blood stains . The rooms are very old . We came in for a surgery and they gave us the noisiest room next to a Staff elevator which was noisy all day with staff moving carts back and forth . So our sleep and rest was hugely disturbed . We also got furthest room from the guest elevator which was very inconvenient.
Stayed 1 night in Feb 2024
Response from Fairmont Empress on Mar 14, 2024
Thank you for taking the time to share your experience and provide us with the opportunity to improve. We hope to have another chance to welcome you back for a seamless stay in the future.

10/10 Excellent

Viviena

Stayed 1 night in Mar 2024

8/10 Good

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Empress on Mar 13, 2024
Thank you for the great review Charisse, we are thrilled you enjoyed your stay at Fairmont Empress.

8/10 Good

Kali

Stayed 1 night in Mar 2024

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Empress on Mar 7, 2024
Thank you for your feedback Melanie. We are disheartened to hear your stay was not up to your expectations.

8/10 Good

Stefanie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Fairmont Empress on Mar 7, 2024
It was our pleasure to have you as our guest, and we are thrilled to know that you had a wonderful experience. We can't wait to welcome you back in the future Stefanie!