Ratings based on 578 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Quick getaway

Posted Jan 17, 2017
Arrived not knowing the hotel was undergoing major refurbishment - very limited amenities and choice of rooms, but the staff went out of their way to accommodate my requests - the staff are the best part of any Fairmont experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding stay

Posted Dec 31, 2016
Pros: About everything
Location: Great location
Great place, great staff and beautiful setting what else can I say
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for your lovely review. Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Beautiful Blend of old and new...Stay in Gold!

Posted Dec 31, 2016
Pros: History, location, and the Gold level.
Cons: We would have liked to go before or after renovations, as their top-notch spa and one of their restaurants were closed.
Location: All of the top museums are within blocks, with food and Chinatown closeby. BCTransit makes getting anywhere easy if you don't want to walk.
The historic value of this hotel is second-to-none. We were so pleased with our Harbour View room and could watch the planes and barges come in and out daily. There was a lot of construction as they were in a large renovation project, but the hotel was still gorgeous. It still has the feel and flair of a hundred-year-old building, but the bathrooms are updated and were amazing. There is also not a better location in the city to get to all of the fun and food. The best, and our favorite, part of our package was that we stayed in a Gold room. The extra gold amenities, including the private lounge, made us feel we'd made the right choice. Go do it, if even for a few nights.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for your great review. I am so pleased you enjoyed your stay on Fairmont Gold. It is truly a wonderful experience. Our complete renovations will be done in June 2017. We look forward to welcoming you back when you next visit Victoria. Sincerely, Indu Brar, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
First the bad: - Front desk receptionist named "Wing" caused a terrible check in experience- and extremely rude and argumentative. - Hotel under Reno causes a bit of inconvenience as you can only enter from a couple entrances (main was closed). Access to part of the hotel closed. - No water bottles in room- even for charge. - paid for city view and ended up with view of gravel roof also under construction. - the receptionist did not explain or ask us about parking so we were left figuring it out the next day after already paying the non guest amount :( The good: - the empress is just a cool hotel and one of the must see things in VIC. - the updated rooms are a nice change for these older type of fairmont hotels. - safe, quiet and convenient location.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your review and for your feedback. My apologies for the inconvenience of the renovations. I am so pleased though that you enjoyed our room renovations. We hope to see you again. Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Beautiful!

Posted Dec 19, 2016
Beautful room with a nice view of the Christmas lights. We received excellent service throughout our stay. We will be back.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you Jodee for your great review and photos. We look forward to welcoming you back when you next visit Victoria! Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Stunning and Spacious Room, Friendly Staff

Posted Dec 19, 2016
Pros: The room was really, really beautiful!
The pool was under construction which was a bit of a bummer for my son but overall just wonderful. The room was stunning and so comfortable and spacious. The staff were marvelous. We loved it! I grew up in Victoria and had never stayed at the Empress. It had a reputation for being over-priced then. I have to say that Fairmont has done wonders with the space.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for your review. I am so pleased you enjoyed your stay and hope you will join us again once renovations are complete in June 2017. Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Iconic hotel....lovely location

Posted Nov 29, 2016
Pros: Besides the convenient and impressive location above the harbor and close to town, the hotel has an enchantment factor
Cons: it's under renovation and we were there during the off season, however, it seems there could be more restaurants available in the hotel
Location: Close to shopping, museums, parliament building, harbor and restaurants and the hotel restaurant has surprisingly good food
Great place for a get away...I love this old hotel, it serves modern needs yet seems like a throwback to days long ago.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for your great rating. We love to get feedback from our valued guests. We look forward to seeing you again. Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Special

Posted Nov 25, 2016
Pros: Location is perfect. Room and bed so clean and the bed very comfortable. Amazing history.
Cons: The afternoon tea that they offer could be improved. Very expensive and the cost doesn't even come close to what you get. Tea wasn't even that hot.
Location: Location is perfect. Endless things to see and do.
I stayed here for 4 nights in an upgraded harbour-view room. Very nice. Staff at the make-shift lobby are very accommodating. The hotel is going through a huge restoration so the pool area was closed. That was too bad so I had to take advantage of everything it had to offer. Interesting decor that they have chosen for their renovated rooms and I thought that they would have maintained the classic old charm look but it seemed more IKEA.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for posting and for your feedback. I have passed along your Tea comments to our Food & Beverage Director. Our location is wonderful being within walking distance to so many things. We hope to see you again. Sincerely, Indu Brar General Manger
3 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Good option in downtown Vic

Posted Nov 24, 2016
Pros: The Gold lounge has been nicely done. There are always snacks, an honour bar and very good coffee and tea. It has a lovely view on the harbour.
Cons: There is a general lack of sophistication, but that is possibly part of the charm. It is probably unfair to compare Victoria with London, England!
Location: Location is perfect!
The Gold tier rooms have been refurbished now. Although a bit bland - the neutral grey thing that has become so boring - the layout was good and the bed was comfortable. I had a view onto the harbour, which is the best although you do hear traffic as I was only on the second floor. The staff are very friendly and helpful, which really was the best part. The refurbishment has made the hotel much more current, although as an interior designer, I am not sure all the choices were appropriate. It is certainly a vast improvement on the old Empress though.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your kind comments about our Gold Lounge and location. We do hope you will return once all renovations are complete which will be in June 2017. Sincerely, Indu Brar, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Kelowna B.C.

Classy hotel with great tradition.

Posted Nov 18, 2016
Pros: Service by all staff-members was very much up to our expectations ,everyone we encountered was ready for us with a smile and greeting.
Cons: The reception-area is currently rebuilt -so the'' improvement'' is being addressed.
Location: Shops in the hotel and along the street were great ,harbor is across the entrance lawn-government houses&museum are within a short walking distance.
We have been guests off and on for 50 years (business& private) and were always impressed with the spacious layout and elegance of the hotel. Booked into a completely rebuilt& refurnished "Golden" service level on the 3rd floor we had a fantastic view at the harbor and B.C. Government-Buildings. Our room-decor was beautifully coordinated,bed very comfortable and bathroom spacious/modern!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you Herbert for posting the review of your stay. I am so pleased you enjoyed your stay in our newly renovated Fairmont Gold room and also enjoyed our new lounge and roof top patio. We look forward to seeing you again. Sincerely, Indu Brar, General Manager