Our room was nice but the windows were too high to look out...strange. We had to stand on a chair to look out the windows and some were not possible to see out of at all. The jr suite was recently renovated and was done nicely. The hallways of this lovely old hotel are regal.
The staff at check in was a bit standoffish when I checked in using the presidents club line. Since the membership is in my husband's name I apparently do not have access to this line. I feel I should have been welcomed and not made to feel awkward. The porter however was super kind.
We were not told until arrival that the hotel was still undergoing renovations. This was not flagged to us by expedia or when we called the hotel in advance and specifically asked about renovations. We were told the renovations to the rooms were complete when we queried which is true, they are complete. But you would think they would flag to us that the pool and the main lobby is not yet open. We were really looking forward to using the pool at this hotel. We were told we had access to a pool at a neighbouring hotel that is over a block away. We were also looking forward to using the spa but you have to go out the hotel and around the block to access it until the renovations are complete. Can't picture myself accessing either the neighbouring pool or the spa around the corner with my robe and slippers on!! Disappointing.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Thank you Jacqui for your feedback regarding your recent stay with us. I am pleased that you enjoyed your stay and will certainly provide your feedback to our appropriate teams. I do apologize that you felt awkward upon check in as this is definitely not how we want our guests to feel at any point. Our pool and spa will be open in the next few weeks as well as our new Lobby as all of our renovations and restorations will be complete by June of this year. I sincerely hope we will have the opportunity to welcome you back and experience all of our new amenities.
Indu Brar, General Manager