Ratings based on 615 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Always forget how much I love this place when I re

Posted Nov 15, 2017
Pros: It always smells great .
Cons: Nothing
Bear Mountain is a beautiful setting and the Westin is right in the middle of this fantastic location . Never disappointed with the service or amenties of hotel.
Comment from Hotel Management
Nov 15, 2017 by Alexandra , Hotel Management
Hello, thank you so much for your kind review. We are pleased to see that our returning guests enjoy the resort each time! Come see us again soon! Alexandra Manyakina Acting Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Beautiful Resort

Posted Nov 15, 2017
First time staying at The Westin Bear Mountain. Beautiful setting, loved the heated outdoor pool & hot tub...even went swimming in the rain ! Had breakfast at The Bella restaurant on site, great food but took a while for the food to arrive even though the restaurant wasn't that busy. Server was attentive and apologized for the delay. Overall, enjoyed our stay!
Comment from Hotel Management
Nov 15, 2017 by Alexandra , Hotel Management
Hello Tanya, thank you for sharing your experience with us. We are glad that you enjoyed your stay and had a chance to dine in Bella. We appreciate your patience during the delay and glad to see that food met your expectations. We hope to have a chance to serve you again soon! Alexandra Manyakina Acting Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Posted Nov 14, 2017
Great stay .Hotel is clean and that is really important for me. Thank you
Comment from Hotel Management
Nov 15, 2017 by Alexandra , Hotel Management
Good day Millie, Thank you very much for choosing Westin Bear Mountain for your recent stay and for sharing your experience online. We are delighted to see that you had an enjoyable stay and found the resort to be clean. We are looking forward to welcoming you back to the Westin Bear Mountain Alexandra Manyakina Acting Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Nov 14, 2017
Check-in took time as room was not ready but rest everything was very good They gave us a room with a view - amazing
5 out of 5
Recommended
for Couples
by A verified traveler from Winnipeg,MB

Mother Daughter trip

Posted Nov 9, 2017
Pros: The beds, pillows, kitchenette. Loved the hand soap too! I have allergies to many soaps but this was wonderful! no rash and no stuffy nose for me,
Cons: The shower water pressure. I had a hard time rinsing the soap out. Spa prices are 'out to lunch!" Room service order card should come with tray.
Location: We wanted the location because it was in a good for what we had to accomplish in our 4 short days visit. It wasn't too far from U Vic.
This hotel was in-between Victoria (checking out U-Vic) and visiting relatives in Cowetchien Bay. It snowed so the curvy-hilly roads weren't fun especially with the speeding Island drivers! But the room was great! beds very comfortable! Loved having a small kitchenette in the room. My daughter and I had a great trip and look forward to doing it again.
Comment from Hotel Management
Nov 10, 2017 by Kristina Alexander, Hotel Management
Lisa-Beth: Thank you for your feedback - we are happy to hear that you enjoyed your time at the resort while you were looking at UVic with your daughter and visiting relatives in the beautiful Cowichan Bay area. The beds are certainly comfortable and the rooms are nice and cozy - the snow adds a different touch as it coats the mountain tops, trees, and the parkway. We do hope to welcome you back again. Until then, be well. Kristina Alexander Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful weekend

Posted Nov 6, 2017
Cons: It takes a long time for hot water to come through - water recirculating pump runs periodically is recommended to reduce the waste of fresh water.
This is a beautiful hotel with awesome view of the mountain and golf course. Room is very clean and comfortable room. I will definitely come back again.
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
Dear Anonymous, Thank you for sharing your experience at the Westin Bear Mountain Resort and Spa, we're excited to hear you had a wonderful stay and are looking forward to your return. Your feedback will be shared with our Resort staff to ensure we continue to deliver a flawless experience. We look forward to welcoming you to the property in the future and until then, be well. Run well, Shayne Alexander Manager on Duty and runWESTIN Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

Beautiful setting

Posted Nov 3, 2017
Top notch hospitality,would definitely bring groups there in future
Comment from Hotel Management
Nov 5, 2017 by Alexandra , Hotel Management
Good day myles, Thank you once again for your wonderful feedback. It has been a pleasure to have you staying with us. We are looking forward to your return and some more fabulous stories told by your dad! Be Well, Alexandra Manyakina Acting Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Great stay except for noisy guests

Posted Oct 23, 2017
We had a great 2 night stay at Westin Bear Mountain Resort. The food was great at Bella's - had chateaubriand for 2. Golfing was great too with deers joining the game. Nice fall scenery. The only complaint was there were noisy guests - at around 10:30 pm till midnight - who seem to be running around and talking loudly, and these are adults. Front desk took care of situation the first night but they were back at it the second night.
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Dear Baby, Thank you for sharing your recent experience at the Westin Bear Mountain Golf Resort and Spa. Your feed back is integral to our organization and will be share with our team. We are glad to hear you had a wonderful stay, pardon the few noise disturbances. We do hope you'll come visit us again soon. Until then, run well, Shayne Alexander Manager on Duty and runWESTIN Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from Van.Island

Very nice room

Posted Oct 9, 2017
Comfy beds, lovely bathroom and extra touches such as Starbucks coffee in room and lots of fluffy towels.
Comment from Hotel Management
Oct 9, 2017 by Alexandra , Hotel Management
Good morning Jan, Thank you for your visit and for your lovely review. We appreciate that you chose Westin Bear Mountain and glad to see that the stay was enjoyable. Come visit us again soon! Alexandra Manyakina Acting Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and peaceful

Posted Oct 7, 2017
I found my room to be spacious and comfortable with a nice view of the golf course and Mt. Baker. Should you feel like waking early don't pull the blackout curtains and enjoy watching the sky turn brilliant orange as the sun rises over the mountains to the east. Upon arrival I was surprised to find what seemed to be a bustling community up Bear Mountain, interestingly this activity did not impose on the setting and the room was nevertheless quiet and peaceful. I wish I had not booked so many other activities on my trip as I did not get to try the many amenities the hotel has to offer. I did however have a chance for a quick lunch in Master's Lounge and I can without a doubt say the salt and pepper chicken wings are the best, excellently seasoned and with a perfect crunch! In addition I was able to enjoy their happy hour one afternoon and it offered excellent value. Bella looked great but my schedule did not permit me time to try the fine dining room this time around. Overall a wonderful setting, with a hotel I can highly recommend.
Comment from Hotel Management
Oct 9, 2017 by Alexandra , Hotel Management
Good morning, thank you for choosing Westin Bear Mountain for your stay in Victoria. We are so glad to see that you enjoyed the stay, had a chance to watch spectacular Bear Mountain sunrises and enjoy Master's lounge! We truly hope to see you back again! Alexandra Manyakina Acting Front office Manager