Ratings based on 637 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
Great location, restaurant staff are fantastic, gym is one of the best I've seen at a hotel in ages.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great weekend stay

Posted Jan 2, 2018
Pros: Ammenities
Close enough to downtown Victoria, yet you feel in nature with beautiful natural surroundings. Hike, bike, golf, swim...all in one place. Clean and spacious rooms. Great place to get away for the weekend.
Comment from Hotel Management
Jan 3, 2018 by Manager, Hotel Management
Good morning Anonymous We are delighted to have been your chosen hotel during your recent stay in Langford. It was truly a pleasure to have you stay with us over the holidays. We appreciate your business and value the time you took to share your experience with us at the Westin Bear Mountain Golf Resort and Spa. Your scores and feedback have been shared with the hotel team so we can continue to deliver exceptional service to guests like you. Thank you for staying at the Westin Bear Mountain Golf Resort & Spa, Victoria and we hope you choose to create more memories with us whenever your travels bring you back to Langford. Sincerely, Shayne Alexander Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Jonathan

Posted Dec 26, 2017
We have a complain related to the way they are handling the packages the hotel is receiving. We went there to celebrate Christmas Day and my wife sent to the hotel a Christmas present for me but the staff returned it to the sender because her name didn’t match any of the reservations they had. I also sent a medium package (a carry on luggage) and they found the pack 5 hours later. —————— Everything else was fine... The room big enough for 2 people and a baby. Matress perfect Washroom clean and big Free self parking and it’s close to the entrance We didn’t have breakfast ... it was too expensive ($70 per person) because it was on December 25th —————— The hotel is on the mountain and if it’s snowing make sure you have winter tires because there’s an uphill you might be stuck.
Comment from Hotel Management
Dec 30, 2017 by ma, Hotel Management
Good afternoon Jonathan, Thank you so much for sharing your experience at the Westin Bear Mountain Golf Resort and Spa, your feedback is integral to our ability to provide exceptional service to our guests. We will be sharing your feedback with our Resort Team. Our sincere apologies for the shipping and receiving difficulties, we will use your feedback to correct this inefficiency for future guest. Kind regards, Shayne Alexander Manager on Duty PS. What a fantastic photo of our winter wonderland.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bear Mountain, Victoria

Decent but missed the mark

Posted Dec 26, 2017
The room was fairly clean and had all the amenities I needed but the sheets were very well worn, ripped on one side of the bed and there was zero insulation between mine and the adjoining room so I heard every word the neighbours said and everything they did. It honestly sounded like staff were next door doing dishes, in the bowels of the hotel. We might as well have shacked up together. It felt a little “travelodge-y” and I expected a bit more, frankly, being this a Westin, and all. Otherwise, the staff were friendly and the room was comfortable.
Comment from Hotel Management
Dec 30, 2017 by Manager, Hotel Management
Good afternoon Anonymous, Thank you for sharing your recent experience at the Westin Bear Mountain Golf Resort and Spa, your feedback is important and will be shared with our team. With the drive to exceed guests expectations I see we fell short of our goal. Please accept my sincere apologies and we hope you pay us a return visit in the future. Kind regards, Shayne Alexander Manager on Duty
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Very clean hotel and friendly staff

Posted Dec 17, 2017
Hotel was very clean and staff was extremely friendly. I had my two children with me (2 and 4years old) and we arrived much earlier than the 3pm check-in and they gladly allowed us an early check-in.
Comment from Hotel Management
Dec 22, 2017 by Kristina Alexander, Hotel Management
Andrea: Thank you for sharing your experience from your most recent stay with us. We are happy to hear that we were able to accommodate an early check in for you and your family, and that you found the hotel to be clean and our staff to be friendly. We do pride ourselves on providing our guests with the best experience possible and it sounds like we exceeded your expectations. If your travels find you coming this way again we do hope that you chose to book at our resort. Until then, be well. Kristina Alexander Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo BC

Nice weekend Getaway

Posted Dec 11, 2017
Pros: Pub style restaurant was in a separate building but only a minute walk away......as well as a liquor store. The food was excellent.
Cons: they supplied tea and coffee and sugar packets in the room but no creamer... cream would have been nice.
The thing I liked the best about the hotel room was the bathroom... A wonderful soaker tub to relax in with lots of hot water and the separate shower had a rain fall shower head.... So luxurious! And the room also came with bath robes.
Comment from Hotel Management
Dec 16, 2017 by Manager, Hotel Management
Good evening R&D, Thank you for sharing your recent stay experience with us at the Westin Bear Mountain Golf Resort and Spa, we're delighted to hear you had a great getaway. For your next visit if there is ever anything not in the room you wish to have please feel free to contact us and we will do our very best to accommodate your request. Until then, be well. Kind regards, Shayne Alexander Manager on Duty
4 out of 5
Recommended
for Couples
by A verified traveler from Port Hardy, B.C.

very nice hotel/spa

Posted Dec 9, 2017
Pros: rooms were clean and comfortable, beautiful location
Cons: mentioned above
Location: beautiful location, quiet and peaceful.
The only issue was that the room was located far away from the actual lobby/main hotel. Arriving later in the evening and having to extend the check in, reload bags back into the vehicle was annoying and if we chose to change building they would apply an extra charge. The location was lovely over the fairway of a golf course, but being away from the main building, you are also away from all the amenities. Maybe in future let the customer know well ahead that the room booked is a certain distances away and not close to the main building .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
It is very nice. Great room with very nice view. Super nice staff. Nice promotions in and around the hotel site.
Comment from Hotel Management
Dec 4, 2017 by Manager, Hotel Management
Dear Anonymous, Thank you for sharing your recent experience at the Westin Bear Mountain Golf resort and Spa, we're glad to hear you had an amazing stay. We pride ourselves on exceeding guest expectations and your kind words will be shared with our team. We hope you'll come and stay with us again, when your travels bring back to Langford. Kind regards, Shayne Alexander Manager on Duty
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful resort

Posted Dec 2, 2017
Beautiful place, great facilities, great food, went in November, prices were good
Comment from Hotel Management
Dec 2, 2017 by Manager, Hotel Management
Good afternoon Tyler, Thank you for sharing your recent experience here at the Westin Bear Mountain Golf Resort and Spa. We appreciate your feedback and we will be sure to share it with our team. As we take pride in offering exceptional service here at our resort and are delighted to hear we exceeded you expectations. We look forward to welcoming you to our property in the future. Until then, run well. Kind regards, Shayne Alexander Manager on Duty and runWESTIN Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Great view!

Posted Nov 20, 2017
Pros: Nice hotel, lovely setting.
Location: Way too far from Victoria for practical purposes of tourism. Better to come in summer when you can golf.
The price was right, but the location is not for our purposes. If you came for a golf holiday, this place would be fantastic.
Comment from Hotel Management
Nov 20, 2017 by Kristina Alexander, Hotel Management
Karen: Thank you for your feedback - we are sorry to hear that our location was a tad too far out of the city for you. While it is a beautiful spot and a wonderful place for a game of golf we are removed about 25 minutes from the city and can understand that this does not work with every guest. We look forward to welcoming you back to the resort when you have some more time to explore and perhaps take in a round of golf. Until then, be well. Kristina Alexander Manager on Duty