Nice hotel nestled in the mountains.
Posted Mar 3, 2017
Staff were very welcoming and friendly. Restaurants and amenities are great. We enjoyed the pool, hot tub, and fitness facilities. The spa was fully booked so we couldn't have the massage and pedicure we wanted. Upon checkout, there was a hidden cost called the "Resort fee" of $22 a day that we were not expecting, which did not make us happy. Otherwise, we had a very pleasant stay.
Comment from Hotel Management
Mar 4, 2017 by Alexandra Manyakina, Hotel Management
Good day Shar,
Thank you very much for choosing Westin Bear Mountain for your stay in Langford and also for providing your feedback. We are thrilled to hear that you had a good stay and enjoyed the restaurants and other amenities.
I am sorry that you were not aware of Resort Fee as it should have definitely been pointed our to you at the time of check in. At our property it is a mandatory fee that is typically displayed on guest confirmation emails. I am very sorry if it was not visible on your confirmation email or at the time of booking. We try to do our best to make sure that it is clearly stated at the final step of the booking and will re-visit the way that it appears online to make sure that no other guests find themselves in the situation similar to yours.
We hope to welcome you back to the Resort again so you could experience the views of the valley and golf course again and enjoy our swimming pool and other amenities!
Thank you again for your feedback and we hope to see you soon!
Assistant Front Office Manager