Ratings based on 546 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Beautiful location just a short drive into Victoia.
Comment from Hotel Management
Apr 19, 2017 by Alexandra Manyakina, Hotel Management
Hello, Thank you for sharing your feedback with the world. We are so happy to see that you had a great stay! Come see us again for some more relaxing time ! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Great hotel, very friendly staff.

Posted Apr 10, 2017
Our entire experience was perfect...for a small extra we were upgraded to a two bedroom suite,awesome. I would not hesitate to return next year. The golf course was superb. Big win.
Comment from Hotel Management
Apr 16, 2017 by Alexandra Manyakina, Hotel Management
Hello! thank you for booking your "escape" at the Westin Bear Mountain. We are so happy to see that you enjoyed your stay and found rooms comfortable. We are looking forward to welcoming you back next year! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with great mountain views.

Posted Mar 31, 2017
Pros: The customer service, room and amenities.
Cons: A better understanding of what was being booked online.
We were first upset to learn that we were not booked into the hotel pictured on the Expedia website however upgraded after speaking with the front desk person Shayne for a reasonable cost. The room we received was very spacious and clean. We really enjoyed the large deck overlooking the golf course and mountains.
Comment from Hotel Management
Apr 16, 2017 by Alexandra Manyakina, Hotel Management
Hello, Thank you for sharing your experience with the World! We are glad to see that Shayne helped you to get the room that you were expecting to see. It is surely a treat to have those views. We hope to welcome you back to the resort for some more relaxation time! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location!

Posted Mar 30, 2017
Top of the line! Amazing views! Great Service! If I had a complaint it was that the shower did not have enough power for me (shallow I know)...
Comment from Hotel Management
Mar 30, 2017 by Alexandra Manyakina, Hotel Management
Good afternoon! Thank you so much for choosing Westin Bear Mountain for your recent stay. We highly appreciate your business and, of course, the feedback that you provided. We are so glad to hear that your stay went well and you enjoyed the views and service provided. We hope to see you back soon! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Business trip

Posted Mar 30, 2017
Pros: Clean, good facilities, reasonably priced
Cons: access to and from highway always busy
Location: Lots of restaurants and shops in Langford proper
Stayed at Fairways gldg, next door to main hotel. Resort fee covers parking, wifi, etc.
Comment from Hotel Management
Mar 30, 2017 by Alexandra Manyakina, Hotel Management
Hello Gabe, thank you for your taking time and filling in the review online about the experience at the Westin Bear Mountain. We are delighted to see that you found the resort clean and comfortable. Little shopping centre nearby doesn't hurt either :) Glad you had a chance to explore the area and take full advantage of what Resort and Langford have to offer! Come see us again soon! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Mar 27, 2017
Great place and amenities , great views from 1 bedroom suite , beautiful layout and golf courses
Comment from Hotel Management
Mar 30, 2017 by Alexandra Manyakina, Hotel Management
Hello, thank you very much for your visit and for taking time and writing the review about your experience. We are so happy to see that you enjoyed your one bedroom suite. They sure are very comfortable! We hope to see you back again to explore more trails and play some more golf! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveler from Delta, BC

Lux!

Posted Mar 24, 2017
Pros: The room was spacious enough for our family of 5 plus dog.
Cons: We booked for 5 people but only got crockery for 4. Also, coffee filter bag was intended for a different machine than the one we had in our room.
Location: very central
Loved the lux-effect! Will be back soon but next time for longer... You really need to stay more than one night to be able to fully make use of the resort facilities. We did however stay longer to walk the trails after checking out.
Comment from Hotel Management
Mar 25, 2017 by Alexandra Manyakina, Hotel Management
Good day Christa, thank you very much for your kind words and feedback! We are delighted to see that you and your family enjoyed your stay and had a chance to explore the area a bit. We would love to see you back for some more retreat time! Hope to see you soon! Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice upgrade

Posted Mar 17, 2017
Was a bit out of the way, but a vey nice upgrade with our original hotel being overbooked. Expedia contacted us and handled like professionals to get us setup at the Westin Bear Mountain.
Comment from Hotel Management
Mar 18, 2017 by Alexandra Manyakina, Hotel Management
Good Evening, Just wanted to send you a quick "Thank you" for your positive review about your experience at the Westin Bear Mountain! We appreciate your flexibility and willingness to try out Bear Mountain Resort. We hope to see you again soon! Alexandra Manyakina Assistant Front Office Manager
3 out of 5
by A verified traveler from edmonton

Mountain setting;noisy hotel.

Posted Mar 13, 2017
Pros: Mountain setting
Cons: Noise barriers in the conference rooms needs to be improved.
Location: Lots of walking trails, golf and workout facilities.
A perfect setting turned out hard on the ears. Our first room had adjoining, thin doors to a room with small children. The second room, well appointed , on the top floor, provided lovely scenery, but did not escape the noisy, late, late party, on the first floor. Great setting, but not one to get away and relax.
Comment from Hotel Management
Mar 22, 2017 by Alexandra Manyakina, Hotel Management
Hello, thank you for booking your stay at the Westin Bear Mountain as well as providing your feedback regarding the visit. First of all, please allow me to apologize about noise disturbance that you have experienced while with us. We strive to ensure that every guest has enjoyable and restful night and it does not sound that this was the case for you. I hope you managed to get some rest and still enjoyed the property and facilities. I see that you had a chance to explore walking trails! The nature around the resort is beautiful and I am glad to see that you had a chance to explore it as well as our workout facilities and golf! We do hope to see you back to the Resort for your next getaway ! Please reach out to us directly at the resort after making your booking and we will make sure to accommodate you in a lovely quiet room . Be well, Alexandra Manyakina Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2017
We had a nice winter vacation stay in this hotel. Excellent staff, very nice rooms with beautiful views. The onsite restaurants serve very delicious food!
Comment from Hotel Management
Mar 9, 2017 by Alexandra Manyakina, Hotel Management
Good day! thank you very much for taking time and writing your review! We are thrilled to hear that our staff exceeded your expectations and you had a great stay. Everyday we strive to provide service that is second to none and it is great to see that our guests recognize and appreciate it. Come see us again soon! Alexandra Manyakina Assistant Front Office Manager