Ratings based on 1,251 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
We liked our stay very much! The staff was warm and helpful, the breakfast fine, and the rooms were comfy. Being close to Victoria Station was a plus!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Alberta Canada

Nice boutique hotel by tourist attractions

Posted Oct 11, 2017
Wonderful hotel ...great breakfast and friendly staff. You can walk to a lot of tourist attractions and so many restaurants and pubs close by to choose from. Rooms and beds are comfy and breakfast was included. Great way to start the day. Highly recommend for couples.
3 out of 5
by A verified traveler from vancouver, Canada

Averall

Posted Oct 7, 2017
Pros: Staff has to be the best thing about it.
Cons: Put a decent size sink in the bathroom, and a corner shower with more space.
Location: Perfect
Friendly Staff, quick check in, Room small poky but quiet, felt safe. Bathroom well what can I say, Innadequate sums it up, sink size small, shower tiny. Clean and Friendly, for one night We managed OK, wouldn't stay for more than that though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maricopa Arizona

Great find near everything in London

Posted Oct 5, 2017
Just a perfect spot and property for a visit to London. The hotel is clean and staff is awesome. Plenty of restaurants and the Undrrground is a quick walk. Will be back
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Oct 1, 2017
Pros: Staff Location
Hotel is in older building with narrow staircase and slanted floor. But the staff are super nice and helpful. Full breakfast is included and just 10 mins walk to Victoria station and other attractions. So overall a good place to stay especially if you need to travel to Gatwick.
Comment from Hotel Management
Oct 3, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for choosing to stay at The Windermere. Yes, our building dates back to 1857. We offer many modern amenities including an elevator (some rooms require some step access), air-conditioning and free Wi-Fi, with the aim of giving our guests a most comfortable stay. We hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canads

Great hotel close to Victoria Station

Posted Oct 1, 2017
The Windermere is less than a 15 minute walk to Victoria Station, connecting you to the tube (subway system) and trains, including the Gatwick Express (30 min non-stop to Gatwick Airport). The staff are friendly and quite helpful, always taking time to chat. The Chef in the dining room was superb, often taking the time to explain how he made things taste so fine.
Comment from Hotel Management
Oct 3, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for sharing your kind words with us. We are all very pleased to read your positive comments. I will pass on your special mention to our Chef. We hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Nice staff, clean room, good location. Would have liked to known before I booked that air conditioning would not be available during my stay. Best breakfast I've had in 2 weeks.
Comment from Hotel Management
Oct 3, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for your kind comments. The air-conditioning is however always available to our guests, but on request outside of the summer months, as the temperatures are naturally lower. I apologise if this was not made clear to you during your stay. We sincerely hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Authentic London experience!

Posted Sep 26, 2017
Pros: It is 5-10 minute walk from the Victoria Coach station which means easy bus access to Heathrow.
Location: Centrally located for sights and transportation. Also convenient for taking any day bus excursions departing from the Victoria Coach station.
Cozy, well located hotel with excellent staff and services. Perfect base for a week of sightseeing. Staff attentive, knowledgable, and helpful. Great breakfasts -even available for early departures.
Comment from Hotel Management
Sep 28, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you so much for this wonderful review. We hope to welcome you again for another authentic London experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from cakifornia

Clean comfortable 10 minute walk from Victoria sta

Posted Sep 24, 2017
Pros: Staff. Outstanding.
Location: Westminster and Victoria station.
Smallish room as typical from London. Very well maintained and clean. Friendliest, most helpful staff I've encountered in my travels. One hint to ensure the shortest possible walk from Victoria station, follow the blue line to the psssport office, this puts you on Hugh street, follow to the end and turn left and Windermere is straight ahead..
Comment from Hotel Management
Sep 28, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for your excellent review... and for sharing the helpful tip regarding the short cut to/from Victoria Station. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Draper, Utah

Enjoyed our stay!

Posted Sep 23, 2017
Hotel was clean, close to a bus station for easy access to everything. Staff was nice and bed was comfortable. Hotel was representative of the area. We would recommend this hotel.
Comment from Hotel Management
Sep 28, 2017 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Many thanks for your recommendation. We hope to have the pleasure of welcoming you again.