Ratings based on 1,094 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from USA

Wonderful and helpful hotel staff

Posted Apr 20, 2016
I was delighted by the kind front desk staff. They allowed us to check in a little early to accommodate our sleeping child, they made a dinner reservation for us, held our bags after check out and perfectly timed our daily room cleanings. I would definitely stay again. We were on the city facing side of the building and the raucous partiers in the streets were pretty audible on the weekend evenings but that just means we will splurge on a water-facing room next time. Great location. Great people. Comfy room. Thanks good people of the Victoria Regent! (We heard some angry people yelling at the front desk staff for the patron's misunderstanding of Expedia which inspired me to write this review. The hotel staff people at the desk were kind and professional even in the face of people making ridiculous claims that showed they didn't understand how to book hotels online. Sorry that happened to you Regent people, you are great!)
3 out of 5
by A verified traveler from Calgary, Alberta

Disappointing view, very old building but clean

Posted Apr 19, 2016
Pros: The friendly staff and good breakfast and the size of the room.
Cons: Air conditioning needs to be installed and the whole building needs to be updated. There needs to be a better and easier way to get into the parking
Location: There were a few shops to wander into, China town was fairly close and we could see part of the harbor.
We thought we were paying for a harbor view suite, turns out we only got a partial view to our right, looking straight ahead we were looking at a parking lot and to the left the back of some very old and grubby looking buildings. Trying to figure out where the parking lot was when we arrived was a nightmare. The hotel itself was very old and also disappointing, however it was a great size and was very clean. The staff was friendly and helpful so there were good and bad things about this hotel.
5 out of 5
by A verified traveler from Seattle

Nice, clean hotel in a great location.

Posted Apr 15, 2016
The staff was outstanding and the rooms are very clean. It was a great stay!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 13, 2016 on Hotels
4 out of 5
by harvey

This traveler left a rating score only Posted Apr 13, 2016 on Hotels
5 out of 5
by mary from Los gatos, CA

A+++

Posted Apr 11, 2016 on Hotels
We arrived at the hotel earlier than expected. The front desk manager allowed us free parking while we got started on our walking tour of beautiful Victoria Harbor. The hotel is ideally located for shopping, dinning and sight seeing. We were able to walk to everything we wanted to see. Our room was amazing, with Victoria Harbor below us, we were able to watch water planes take off and land!!! Wish we were able to stay longer. Will definitely stay here again on our next visit. Thank you for the amazing BC Hospitality!!!
4 out of 5
by harvey

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 8, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 1, 2016 on Hotels
5 out of 5
by melissa w from Westport NY

Posted Mar 31, 2016 on Hotels
Up from Seattle on the Victoria Clipper ferry, five days at the Victoria Regent Waterfront Hotel in a spacious suite with harbor views. Excellent buffet breakfasts, helpful staff. Hotel surrounded by a wide assortment of super restaurants. Trip recommended by staff to Butchart Gardens not to be missed; walking tours of the city outstanding. Remarkable, relaxing five days. Hotel tops the list of superlatives.