Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

good hotel, right off the freeway!!

Posted Nov 22, 2016
Pros: See above
Cons: In our opinion, the use of the heavy duvays should be replaced with a nice blanket and a top sheet. The duvay is not comfortable. Too heavy and hot.
Location: not applicable
So happy to find this hotel right off the freeway. The person checking us in ,her name is Hope was absolutely so friendly and knowledgeable about the area. When I asked if any restaurant in the area delivered, she immediately pulled out a brochure from a pizza place. As we didn't want to have to get in the car again, we ordered pizza and pepsi and were extremely happy to just stay in our hotel room for the rest of the night. Cudoes to Hope!!
Comment from Hotel Management
Nov 28, 2016 by GM, Hotel Management
Jeraldine - Thank you so much for choosing our hotel and providing your positive review from your stay. We love our staff and it always pleases us to hear that they are able to make our guests feel at home during their stay. We will make sure that we share your comments with Hope, as well as review your concerns regarding the duvet, and we look forward to hosting you all again the next time you are driving through Barstow!
3 out of 5
by A verified traveler from US

Posted Nov 10, 2016
Pros: Roomy, w/comfortable beds- slept well. Heard light train sounds, but not bad. Staff very nice and friendly
Cons: Bathroom smelled sweaty- room smelled when we opened the doors, but ran fan in bathroom and contained smell to there- maybe an old shower curtain?
Location: McDonald's located in an old train station w/a few shops down the street
2 out of 5
by A verified traveler from los angeles

Not best Western quality. It's a motel.

Posted Nov 2, 2016
It's a motel building with stairs like travel Lodge. Breakfast is same motel style. No elevator. Name is only thing best Western.
Comment from Hotel Management
Nov 5, 2016 by GM, Hotel Management
John, We appreciate you taking a moment to share your comments with us. It saddens us to hear you did not feel we presented the value you expected during your stay. We strive to make all guests as comfortable as possible during their stay. Should any guests require assistance carrying luggage or going up the stairs, our team is available to help. It is our hope that you will give us another opportunity in the future to provide you with a better stay than the last. Thanks again for the feedback.
4 out of 5
by A verified traveler

clean but smelly room

Posted Oct 17, 2016
Pros: yes just not room 138
Cons: the room not smelling like smoke
our room smelled like smoke. the room was clean but the smoke smell was not good. it turns out that they have someone who stays in the room next to us has been in the room for more than a year and he smokes a lot. if they are going to rent the room that we were in they need to do more to make that room smell smoke free .
Comment from Hotel Management
Oct 26, 2016 by GM, Hotel Management
We appreciate you taking the time to leave feedback from your recent stay with us. We are happy to hear that you were pleased with the cleanliness of your room, though we apologize for the smoke issues you encountered. We work very hard to ensure that every guests' stay is comfortable and enjoyable, and we will work with our staff to take care of any lingering smoke odors. Again, we appreciate your feedback and hope you will come back and visit us in the future.
5 out of 5
by A verified traveler from portland, OR

Clean and friendly!

Posted Oct 17, 2016
Pros: Cleanliness and free breakfast.
Cons: Walk up no elevator
Location: Food and gas stations and easy freeway access.
When we first arrived to the hotel, it was well after midnight and we were tired. Check in was fast and easy. The walk up second floor location of our room was a bummer, but we had only booked a few hours before so we can't complain. When we opened the door to our room we immediately smelled fresh clean linen. The room was impeccably clean and had amenities like a hair dryer, fridge, and microwave. Our beds were comfortable and there were many electrical outlets for all of our charging needs. The train track runs right behind the building, but ear plugs were in our room when we arrived. The trains that pass slightly shake the building, but we barely noticed and easily slept through it.
Comment from Hotel Management
Oct 26, 2016 by GM, Hotel Management
Hearing that we successfully provided you with a restful night in our comfortable beds, brings us great pride. We are glad you enjoyed our spotless accommodations as well as the convenience of having various outlets available for your use. Being located so close to the train tracks does have the downside of sometimes being noisy, though we are happy to hear the trains did not bother you after going to sleep. We would consider it a privilege to host you again and deliver another clean and comfortable stay, paired with fast and easy service. Thank you for sharing your comments with us.
3 out of 5
by A verified traveler from UK

Motorway and railway line at either side so noisy.

Posted Oct 12, 2016
Pros: That it was right by the motorway so we could continue our journey swiftly in the morning but this had drawbacks because of the noise.
Cons: Not a lot really apart from triple glazing perhaps and maybe this could be mentioned before booking so people would know.
Location: Not a lot. Starbucks and some quick eat places. For anything else you would need to get in your car and drive to restaurants.
Light sleepers could find these rooms a problem. You have the motorway at one side and the railway line at the other. Can get snack type things and a coffee within walking distance but just very basic. Starbucks just up the road which was good for a nice coffee. The staff at the hotel were friendly.
3 out of 5
by A verified traveler from Flagstaff

Ok but musty smelling.

Posted Oct 11, 2016
Pros: Very nice breakfast buffet.
Cons: The musty smell - perhaps from old roof leaks.
Location: Close to restaurants and the historic Harvey House.
Room nice and clean but had musty smell. Bed comfortable.
2 out of 5
by A verified traveler

disappointing

Posted Sep 29, 2016
seemed ok until bugs appeared in the shower. nice woman checked us in. we were traveling back across country so it was only a one night stay. if in that area again would not stay here.
4 out of 5
by A verified traveler

Easy on and off freeway

Posted Sep 21, 2016
Pros: Breakfast
Cons: Add elevator
Location: Easy off freeway
Easy to find. Good breakfast. Good restaurant nearby.
4 out of 5
by A verified traveler from lucca

Piacevole albergo adatto per notte di passaggio

Posted Sep 14, 2016
Pros: Il rapporto qualità prezzo è buono
Posizione nei pressi dell'autostrada, perfetta per riposarsi e ripartire. Camera accogliente. Colazione discreta. Purtroppo il passaggio del treno a poche decine di metri può dare noi a chi ha il sonno leggero. Per la colazione hanno anche cibo senza glutine.