Exterior

Reviews of Holiday Inn Hotel & Suites Barstow, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1007 reviews" "
Rating 8 - Good. 255 out of 1007 reviews" "
Rating 6 - Okay. 83 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 23 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe
Stayed 1 night in Mar 2024

4/10 Poor

Julie

Traveled with family and small children
Liked: Cleanliness, amenities
The property, staff, breakfast etc was fine, but the walls are PAPER THIN. We had neighbors that blared headbanger metal music but because it wasn’t 10pm yet the front desk wouldn’t do anything about it. They did quiet down after 10pm, but then noise level came back (TV) at 430am for a time, then really got loud at 6:30am with inappropriate language for my kids to wake up to.
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times, very convenient for dining
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Desirae

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had dirty counters in the suite and the floors had our socks turn black. It had a funny smell that we couldn't get rid of. There was never anyone at the front desk when we had questions or at check out. Our car got broken into while staying at the hotel and we couldn't find anyone to inform of this information.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was uncomfortable to me compared with other hotels.
Stayed 1 night in Mar 2024

8/10 Good

Betty

Traveled with partner
Liked: Cleanliness, staff & service
Hotel describes self as pet friendly. But between the exorbitant pet fee (which, as my pup is service pup didn’t pay) and the ver small gravel patch for toileting, not truly pet friendly Also asked not to walk dog through front entrance
Stayed 1 night in Feb 2024

10/10 Excellent

Roberta

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Very noisy
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area all the options for food nice quiet and clean room!
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Disliked: Amenities, property conditions & facilities
The hotel sidewalk has a slab which has been pushed up an inch or so above the adjacent slabs. Instead of repairing the problem, management had the edges sprayed with pale yellow paint. On an early morning walk, I smacked into the edge of the slab. Nine days later I am still limping. In addition, I was charged a $50 refundable deposit which was not refunded as of a week later.
Stayed 1 night in Feb 2024

6/10 Okay

Toni

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in guy wasnt very friendly. Checked in on monday afternoon. I understand it was just redone but, it was out dated, not comfortable at all.
Stayed 1 night in Feb 2024

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very courteous. Place is clean. Walking distance to the outlet shops.
Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

💯
Stayed 2 nights in Feb 2024

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Property was clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Bryan

Business traveler
Great service at the front desk. Very nice room.
Stayed 1 night in Jan 2024

10/10 Excellent

Madhan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Mark, Lubbock

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Jena

Liked: Cleanliness, amenities
Only 1 person at check in, she was at lunch so we waited 20 minutes to get our room. We arrived at 6pm after 8 hours of driving. Very clean great breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

8/10 Good

Joe

Stayed 1 night in Jan 2024

8/10 Good

Mark, San Francsico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good, but disappointed at the breakfast, no sausages, only eggs, and no hot chocolate either
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Diana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Jacuzzi was cold. Pet hair on our sheets. Otherwise, average stay.
Stayed 1 night in Dec 2023

4/10 Poor

MAI, Union City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The pool was not heated. The bubble of the hot tub was broken. The water was full of dirt. The shower in the room was awful, no pressure or cold although tuned to the maximum. Needs more maintenance and updates. It’s so unfortunate to stay there and feel sorry to employees who work hard at there.
Stayed 1 night in Dec 2023

10/10 Excellent

Shant

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price.

2/10 Terrible

yimin, mountain view

Stayed 1 night in Dec 2023

10/10 Excellent

Laurel Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with friendly staff. The breakfast selection was nice, too. The king room was a nice amount of space for my husband and I plus two dogs. Area felt safe, too.
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff (same goes for the other Holiday Inn that is the wrong one, one stop light down... they were very nice in directing me to the correct hotel where my reservation was... LOL )... Place was in good shape, great breakfast. Only down side was a room full of other guests near my room whose only means of communication with each other at 11pm was shouting loudly at each other... but, dang, you can't blame the HOTEL for that! They did finally shut up...
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in all areas
It went very well. Good service, nice clean room. Check in and out went smoothly. Only question I have is why $50 deposit what incidentals would there be?
Stayed 1 night in Dec 2023

10/10 Excellent

jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

DIANNA, Clovis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I don’t like anything about this property. There are all kinds of noises coming from the walls. It’s right next to the freeway. The walls are super thin so you hear everything from your neighbors
Stayed 1 night in Dec 2023

10/10 Excellent

Garfield

Stayed 1 night in Dec 2023

8/10 Good

Robert, Las Vegas

Stayed 1 night in Dec 2023

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient. Had minimum amenities. But the beds were sub par, the lighting in the room was inadequate and the electrical connections for my c-pap machine were difficult to access, ie behind the headboard. All the personnel were friendly, and capable.
Stayed 2 nights in Dec 2023

8/10 Good

Leland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great people specially the Managment ( Daimon ) who help me with a iPhone charger . Breakfast I little below average . Sorry
Stayed 2 nights in Dec 2023

6/10 Okay

Bill

Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean convenient hotel within walking distance to Barstow Outlets .
Stayed 1 night in Nov 2023

10/10 Excellent

I CHEN

Stayed 1 night in Oct 2023

6/10 Okay

Robin

Traveled with family
Bathroom floor was dirty, hair etc.. They room lay out was poor. Couldn’t leave bathroom door and bedroom doors open at the same time. Bedroom was crowded felt a bit claustrophobic. Staff was friendly.
Stayed 1 night in Nov 2023

8/10 Good

Peter

Stayed 1 night in Nov 2023

2/10 Terrible

daniel

Booked the hotel while coming back from a family emergency in Albuquerque NM. Drove 12 hours, got to the hotel at 2am to check in only to be told that the hotel would not be providing the breakfast they advertise in their listing even though they charged full price for the room. Tried to have Expedia speak to them about some reimbursement or credit to the room price and was told that the manager stated if I didnt like the fact that they weren’t offering the services they advertised that I could have just cancelled and gone somewhere else. Pretty sure he doesn’t understand what traveling for 12 hours with children and trying to check into a hotel in a unfamiliar city and 2am is like. Very very let down.
Stayed 1 night in Nov 2023

8/10 Good

Siroos

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for choice of restaurants
Stayed 1 night in Nov 2023

8/10 Good

Douglas

Stayed 1 night in Nov 2023